The apartment was spacious and super clean on the 5th floor of a well-kept-up building with a working elevator. Each room had its own bathroom and shower. Building security was great. The location served our needs perfectly, which was to be home base for a full-day tour to the Douro valley, with wine tasting. Check in was a problem. We were given instructions to buzz ourselves in the building with the buzzer at the building door, at street level, and then get the key from the lockbox outside the apartment. However, the buzzer, which was not labeled as they said it would be, failed to open the building front door, and the management team on the phone wanted to be helpful but they were not able to send anyone out to let us in. Luckily, after the better part of an hour, a building resident came home and let us in the building, and all was good from there. The management team, on the phone, were very polite, but it seemed to us like they were not prepared or empowered to help us. All ended well, aside from being stuck outside the building without assistance from the rental management company. We think the fault probably was with 'GuestReady', the management company, who were responsible for helping us during our stay, and not with VRBO - it seems to us that GuestReady did not have the planning or resources that were needed to assist us at check in.