Dear Tobias, thank you for sharing your rating with us! Kind regards

Dear Christin,thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry for the inconvenience with the counter-current not operating during your stay. It is true that without it the pool size is not ideal for swimmers. Your comments were shared with the respective manager to follow up and improve in the future. Thank you. Kind regards

Dear Dustin,thank you very much for sharing your high rating with us, we are happy to see that everything was as per your expectations. We hope to welcome you back in the near future for another Prague experience. Kind regards

Dear Charles, thank you very much for your rating. We are happy to hear that you have enjoyed your stay with us. Kind regards

Dear Jakob, thank you for sharing your review. We are sorry to hear that you could not rest properly due to outside noise. We do hope that we will have a chance to welcome you back in the future as we can allocate a room with quiet courtyard view. Kind regards

Dear Pierre, thank you for sharing your review. We are happy that you have enjoyed your stay to the fullest and we are looking forward to welcoming you back in the near future. Kind regards

Dear Devran, thank you for taking the time and sharing your feedback with us. We are very sorry to hear that our hotel did not meet your expectations. Please accept our sincere apologies for the shortcomings during your stay. Your valuable comments will be shared with the respective department managers for follow up and to make sure that it does not happen again. As this is not the level of service we strive to provide to our Guests. We do hope that we will get another chance to welcome you back in the future to prove that we can do better. Kind regards

Dear Alfred, thank you for sharing your feedback. We are sorry for the confusion with the payment. We do hope that we will get a chance to welcome you back in the near future. Kind regards

Dear guest, thank you very much for the rating. Kind regards,

Dear Sabrina Löffler, Thank you for your comments, we take them seriously. I am sorry that the spa was not as you expected. Your comments have been discussed with the relevant partners to review and improve for the future. We hope to welcome you back in the not so distant future for an event better stay experience. We hope to be able to welcome you at our hotel once you are back in our beautiful city. Warm regards,

Dear Heiko, thank you for sharing your feedback, we are pleased to hear that you have enjoyed the renovated room. Sorry for the inconvenience with housekeeping services, there are new procedures in place linked to the new Hilton CleanStay program with higher standard of cleanliness and disinfection. We hope to welcome you back in the not so distant future. Kind regards

Dear Christoph, we are pleased to hear that you have enjoyed a lovely stay and that everything did meet your expectations. We hope to welcome you back in the not so distant future. Kind regards

Dear Ricarda, thank you very much for sharing your review and lovely photos! We are delighted to hear that you have enjoyed a fantastic stay and that everything did meet your expectations. We will be more than happy to welcome you back in the not so distant future for your next Prague adventure. Kind regards

Dear Guest, Thank you for your comments, they are very valuable to us. Please accept our sincere apologies, however, we are a pet friendly hotel. Despite this, we would be happy to welcome you at Hilton Prague Old Town during your next stay in Prague. Kind regards Marketa, Marketing.

Dear Guest, Thank you for staying at the Hilton Prague Old Town hotel and for giving us chance to read about your experience. We were disappointed to read, that your stay in our property was not up to your expectations, as you described in your review. Please accept our most sincere apologies for all the shortcomings experienced. Allow us to assure you that this does certainly not reflect our usual high standard. Rest assured, a thorough follow up from our side will be conducted to avoid such events occurring in the future. We would be very grateful to be given the opportunity of welcoming you back to convince you that we can do better. Kind Regards

Dear Guest, Thank you for sharing your valuable comments. We are pleased to hear that you have enjoyed the city center location and our breakfast selection. I am sorry that you were not happy with the fact that the room cleaning had to be requested, however, this is part of our CleanStay global policy. It is a new standard of hotel cleanliness and disinfection to elevate hygiene practices and to ensure every Hilton guest enjoys an even cleaner and safer stay from check-in to check-out. We hope to be able to welcome you at Hilton Prague Old Town once you are back in our beautiful city. Kind Regards

Dear Guest, Thank you for staying at the Hilton Prague Old Town hotel and for giving us chance to read about your experience. We were disappointed to read, that your stay in our property was not up to your expectations, as you described in your review. Please accept our most sincere apologies for all the shortcomings experienced. Allow us to assure you that this does certainly not reflect our usual high standard. Rest assured, a thorough follow up from our side will be conducted to avoid such events occurring in the future. We would be very grateful to be given the opportunity of welcoming you back to convince you that we can do better. Kind Regards