This rating is only attributed to the management company, Vacasa. Rented the property in January and selected it primarily because it had a fireplace, knowing a lot wouldn't be open and I would spend a lot of time inside. Arrived and the fireplace didn't work. Called the property manager - they sent someone out. He admittedly said he only checks the properties to see if they are clean. Said they would send someone out to repair it. No one showed up after calling. After my stay, sent multiple emails to Vacasa requesting some kind of reimbursement. Followed up again, and no response. I own a property that I VRBO and would be horrified with the lack of response if it was managed like this. I won't stay at a Vacasa managed property again.