13 Außenpools, Sonnenschirme, Rettungsschwimmer vor Ort
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Bewertungen von Hard Rock Hotel & Casino Punta Cana All Inclusive

5 out of 5
Hard Rock Hotel & Casino Punta Cana All Inclusive
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

Bewertungen

7.8

Gut

692 von insgesamt 1529 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
310 von insgesamt 1529 Gästebewertungen haben eine Bewertung von 8 - Gut" "
241 von insgesamt 1529 Gästebewertungen haben eine Bewertung von 6 - Okay" "
115 von insgesamt 1529 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
171 von insgesamt 1529 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.2/10

Personal & Service

8.2/10

Ausstattung

8.2/10

Zustand der Unterkunft

8.2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rohil

Aufenthalt von 6 Nächten im November 2023
Antwort von Hard Rock Hotel & Casino Punta Cana am 16. Dez. 2023
Dear Rohil,We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Hardrock ist ein super Hotel.Es bietet rundum Service. Der Zimmerservice ist 24 Std verfügbar.Alle Zimmer bieten ein Whirlpool und ein riesen Bett und grossen TV.Das Personal ist top und geht auf die Kundenwünsche ein.
Aufenthalt von 3 Nächten im Mai 2021
Antwort von Hard Rock Punta Cana am 20. Mai 2021
Dear Rock Star, Thank you for sharing your experience with us. We are glad to know that you enjoyed your stay and the service provided by our team. We look to welcome you soon. You Rock!

10/10 – Hervorragend

Giuseppe

Ok
Aufenthalt von 1 Nacht im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 1. Mai 2024
Dear GiuseppeWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Johnathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Genial excelente servicio 10/10
Aufenthalt von 2 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 1. Mai 2024
Estimado JohnathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Hervorragend

sydney

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had SOOO much fun at the Hard Rock!! Jose made our time so special at the central pool. The roomy, the beach, the grounds, and the restaurants were all so beautiful and clean. One of the largest places I've stayed at, but they have trollies every 15 mins! Highly recommend!!
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 1. Mai 2024
Dear SydneyWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

6/10 – Okay

MARTIN

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Me gustó el restaurante Isla y que están arreglando el hotel. No me gustó la limpieza en la habitación y en algunos áreas del hotel
Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 30. Apr. 2024
Estimado Martin Agradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

10/10 – Hervorragend

Paola, River Grove

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is an extremely large property but they offer shuttles that can take you around. They run every 15 mins or so. The casino at the property is very clean and they have events nightly.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 28. Apr. 2024
Dear PaolaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Gut

Pamela

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
The room service was less than what I expected. We ordered breakfast and never got it. Also when we arrived on the property we were told that the Tran would run regularly we had long waits at times. Overall we did enjoy our stay
Aufenthalt von 4 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 27. Apr. 2024
Dear Pamela, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 – Gut

Emmy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
Aufenthalt von 4 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 26. Apr. 2024
Dear EmmyWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Gut

Wendi, Dixon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 26. Apr. 2024
Dear WendiWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Adriana

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel! lots of activities
Aufenthalt von 4 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 25. Apr. 2024
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Gut

Cesar L

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good. And they finished fixing the room to late.
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 24. Apr. 2024
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Amparito

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 29. Apr. 2024
Dear AmparitoWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 – Gut

Lyana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 23. Apr. 2024
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

10/10 – Hervorragend

Daniel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great resort for adults and children making it a perfect vacation spot for families.
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 22. Apr. 2024
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Shamarr Aaron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fun
Aufenthalt von 4 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 22. Apr. 2024
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Rowna Santae, CHICAGO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was very clean, the food was awesome I can’t wait to return
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 21. Apr. 2024
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 – Ungenügend

Yvette

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Did not upgrade they actually downgraded
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 21. Apr. 2024
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 – Hervorragend

Karine, Telluride

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful stay!!
Aufenthalt von 8 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 21. Apr. 2024
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing vacation! Will be back
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 21. Apr. 2024
Dear Michelle , We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

4/10 – Schlecht

Stojanka

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty, unfriendly, food unsatisfactory, service was not like previous 2 times we stayed. Will not be coming back.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 19. Apr. 2024
Dear StojankaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Hervorragend

NEELAM KANDA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We really enjoyed. Had very good time. It's very clean, full variety of food. All employees are very helpful. Would love to come agai..thankyou
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 18. Apr. 2024
Dear Neelam KandaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Mario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe
Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 16. Apr. 2024
Dear MarioWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

4/10 – Schlecht

Terrilee

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is huge, requiring you to walk long distances without any real direction. The carts that come to pick you up also dont come around often so you are left to walk some miles to your destination. Pools are overcrowded with children tripping you and staff. Front desk staff wont provide you with a printed or emailed receipt after check out. Over all, just skip this resort.
Aufenthalt von 4 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 16. Apr. 2024
Dear TerrileWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 – Gut

Janet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 17. Apr. 2024
Dear JanetWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 – Hervorragend

Jonathan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy elegante, cómodo, personal amable y todas las amenidades son asombrosas
Aufenthalt von 1 Nacht im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 15. Apr. 2024
Estimado JonathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great family resort
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 13. Apr. 2024
Dear Roger, Thank you for an incredible 5-star review! We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 – Hervorragend

Raquel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall great stay
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 13. Apr. 2024
Dear Raquel, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 – Hervorragend

Kendall

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 14. Apr. 2024
Dear KendallWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 – Okay

Valentina Maria

Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
We traveled in April with young children. The facilities are amazing, the resort offers a lot of activities and is exceptionally equipped with swimming pools. However we found the rooms not clean and the staff not very responsive generally. Also dining options were limited, restaurants offered the same menu every day. We had an incident in our room which required linen changing, we advised the staff however they didn’t bother resolving the problem. It was very windy every day, which meant we couldn’t enjoy the sea, especially with young children. We however made the most of the amazing swimming pools. All in all I recommend Punta Cana for families with young children but not such large resort like Hard Rock.
Aufenthalt von 7 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 12. Apr. 2024
Dear Valentina MariaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Hervorragend

Richard Allen, Omaha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place.
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 12. Apr. 2024
Dear Richard AllenWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 – Gut

Omer Ben

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
So I’ll start like this the hotel and all you get it’s amazing and great! The only problem I have with this hotel is the salesman that trying to sale you the membership and it’s all of them from the second you arrived they bother you to the mornings they will call you at 7-7:30 AM to make sure you will come to hear what they have.. they will push you anytime they can while you came to hear what they have which is ok… but when you do check out they will bother you again and tell you that you have time until your flight come hear what we have to offer you or I’ll come seat with you outside until you’re waiting’s for your taxi to leave… Anyway the overall was amazing this is the only problem we had!!
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 11. Apr. 2024
Dear Omer Ben, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

8/10 – Gut

Zell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay. Highly recommend the golf cart. You don’t have to wait on the shuttle and could easily get around. It was fun in the evening to just ride around the property. The food was ok, but some restaurants were much better than others. Toro, Los Galos, Ciao Trattoria and Syached were our favorites. The buffets are like all the same to me, mediocre at best. The vacation plan are who you book the golf cart and transportation. Very helpful, but are on you to purchase their vacation memberships which have mixed reviews. If you don’t mind doing a 90 minute breakfast while they try to sell you the membership then they give nice perks like a free golf cart rental, massages, etc. All in all we loved it and we will go again! Lots of fun and a beautiful beach!
Aufenthalt von 5 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 11. Apr. 2024
Dear Zell, We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!

10/10 – Hervorragend

Charmaine

Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 30. Apr. 2024
Dear CharmaineWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

2/10 – Ungenügend

Shantanique

I was sooooo disappointed with Hard Rock Cafe. Me & my husband booked a trip and was not able to make it due to our flights being cancelled same day. When reaching out to the hotel, they did not want to refund which was okay BUT I was shocked that they also did not let us rebook at least with a fee or anything. I wasted 1800 on a stay I never got to enjoy. Their policy on refunds and changing reservations says to call them. So I really didn’t understand why they were not accommodating at all. Although our flights being canceled wasn’t their fault, I just knew I could at least count on them to help us get rebooked Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 10. Apr. 2024
Dear Shantanique, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 – Gut

Rocio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved my stay at Hard Rock Punta Cana. The staff, the service and amenities were top notch.
Aufenthalt von 2 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 9. Apr. 2024
Dear Rocio, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 – Hervorragend

john

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location
Aufenthalt von 6 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 8. Apr. 2024
Dear John, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

4/10 – Schlecht

Jacqueline

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms are old. Bathrooms weren’t clean. Service was not helpful. Transportation to get around hotel was challenging
Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 12. Apr. 2024
Dear Jacqueline We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 – Hervorragend

Kurt

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the availability of most everything on the property. I thought the On Tour transportation was a bit confusing. I arrived in Terminal B, but had to be picked up at Terminal A.
Aufenthalt von 6 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 8. Apr. 2024
Dear Kurt, Dear We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

6/10 – Okay

Jennifer

Mit dem Partner gereist
Disappointed for what we paid. Very busy! Not enough amenities for the amount of guests (chairs and umbrellas) Food was good. Nice beach and property. Big waves at the beach.
Aufenthalt von 3 Nächten im April 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 7. Apr. 2024
Dear Jennifer Wilson, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

2/10 – Ungenügend

KUN

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
La tubería de agua en la pared se rompió y entró mucha agua a la habitación, tuve que ir a la recepción para cambiarme de habitación personalmente, me tomó más de una hora hacerlo, durante el proceso mi actitud fue arrogante y brusco
Aufenthalt von 2 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 7. Apr. 2024
Estimado Kun Zhen, Gracias por tomarse el tiempo de escribir un comentario sobre su estancia con nosotros, lamentamos saber que su estancia no cumplió completamente con sus expectativas. Por favor, póngase en contacto con el equipo de atención al cliente en customercare@hardrockhotelpuntacana.com para brindarnos más detalles. ¡Rock-on!

8/10 – Gut

Charles Bryce Jacob

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of entertainment options though some not included like mini putt or bowling should be. Entertainment at night is better than most. Cockroach in room so had to move. That part was not fun.
Aufenthalt von 6 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 7. Apr. 2024
Dear Charles Bryce Jacob, Thank you for your review! We are delighted to know you had such a great time with us. We will share your comments with our rockers, they will be so happy to know they provided you a great time. We hope to welcome you to our stages very soon to earn the final star. ¡Rock-on!

10/10 – Hervorragend

George, Acworth

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good all inclusive experience. Excellent and friendly service.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 5. Apr. 2024
Dear George, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

8/10 – Gut

Ursula Kuehl

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our first time at an all inclusive resort. The staff at the Hard Rock were friendly and very helpful. The pools and beach were amazing. We didn’t like that the lines for drinks and food were always long. They advertise food trucks on the beach-there is one, the other one was for drinks. The restaurant staff were always friendly-the food was okay. You also have to be strategic about getting a chair at the pool or beach. My husband is an early riser so he was able to put towels down for us-towels we saved from the night before. If you don’t do this you won’t get a spot. We loved our stay. Four stars are due to the long lines for drinks and the food being okay, not bad, not good.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 5. Apr. 2024
Dear Ursula Kuehl, We appreciate your valuable feedback, and we’re sorry to observe your stay didn’t completely meet your expectations. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! ¡Rock-on!

2/10 – Ungenügend

Jason Mark

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Juts being on vacation .
Aufenthalt von 4 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 3. Apr. 2024
Dear Jason Mark, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 – Gut

Christy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Then amenities, weather and location were great! It is a giant resort so it takes a day or so to get the lay of the land. They have trolleys that take you from place to place which was good and bad. In some cases, it made it feel less relaxing. The beach is stunning and the staff is very friendly.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 3. Apr. 2024
Dear Christy, We are delighted to know that you had an excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 – Hervorragend

Felix

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unique facilities, excellent restaurants and lots of fun!
Aufenthalt von 3 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 2. Apr. 2024
Dear Felix, Thank you for your amazing 5-star review. We are delighted to hear that you had a great time at our hotel. We are pleased to hear that you had a great vacation, and we are happy to hear that you received excellent service from our rockers. We look forward to welcoming you back to our property and continue to provide you with a memorable experience. ¡Rock-on!

10/10 – Hervorragend

Ashley-Marie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 3. Apr. 2024
Dear Ashley-Marie, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

10/10 – Hervorragend

nievelina

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 22. Apr. 2024
Dear NievelinaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 – Okay

Hernan, Key biscayne

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The service and food quality very poor
Aufenthalt von 4 Nächten im März 2024
Antwort von Hard Rock Hotel & Casino Punta Cana am 1. Apr. 2024
Dear Hernan,We appreciate your valuable feedback, and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. Likewise, we hope you give us the chance to better serve you in the future, we'll wait for your return. ¡Rock-on!