Upon arrival during the checkin process they make you sign a document that specifies that once paid no refund will be available. The apartment was spectacular with a living room and a bedroom, well equipped and very clean, I though I hit the jackpot! Everything was perfect until I had to go to sleep. The acoustic contamination is truly a real problem. I cried myself to sleep, literally, is like setting a whole club with DJ included in your room until at least 3 am. It was the most outrageous, devastating challenge I had ever experience. I travel a lot due to business purposes. I wasn't able to book any other hotel and loose my funds either. if like me you want a quite place away from home to work, rest and relax, this is definitely not your hidden gem... Stay the hell away!!!