Sehr geehrter Ulrich, herzlichen Dank, dass Sie sich die Zeit nahmen Ihre Erfahrungen zu teilen. Wir bedauern zunächst, dass es während Ihres Aufenthaltes zu den von Ihnen genannten Ungereimheiten kam. Ihre geschilderten Eindrücke entsprechen in keinster Weise unseren Qualitätsansprüchen. Wir werden die von Ihnen erwähnten Kritikpunkte an die verantwortlichen Kollegen weiterleiten, damit diese analysiert und ausgewertet werden. Auch wenn nicht alles ganz rund lief, würden wir uns freuen, wenn Sie uns eine zweite Chance geben möchten und wir Sie erneut bei uns begrüßen dürften, denn wir würden uns sehr freuen, Sie von unseren Servicequalitäten überzeugen zu können. Mit freundlichen Grüssen Hotel Riu Palace Bavaro Online Reputation Manager

Apreciad@ Yurien,¡Gracias por compartir su experiencia tan positiva con nosotros! Agradecemos su retroalimentación positiva y nos honra saber que su estancia con nosotros superó sus expectativas. Nos esforzamos diariamente para ofrecer un servicio excepcional y una experiencia memorable a todos nuestros huéspedes. Por favor, tenga la certeza de que hemos tomado nota de sus comentarios y los compartiremos con los equipos pertinentes para seguir mejorando. Anhelamos su próxima visita para poder ofrecerle otra estancia sublime.Cordialmente, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jessica Yesenia,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace BávaroOnline Reputation Manager

Dear Darnelle,Thank you for your feedback, Please allow us to comment that we are completely surprised by your words.We would have been delighted to be able to provide you with direct assistance during your stay through our dedicated housekeeping team, whose priority is to actively contribute to the comfort of our guests.It is of paramount importance to us that each and every one of our guests feels equally welcomed and valued, regardless of nationality, age or religious beliefs. We are deeply saddened that your experience did not reflect this principle and that you had a different perception when you left our facilities.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jamonte C.,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and that overall you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Boris, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.Regarding your comments that the staff you dealt with were rude, we can only apologize if this was the impression. The majority of our staff are long serving and generate incredibly favorable reviews, as can be read on Expedia. That said, and as a result of your review all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Palace BávaroOnline Reputation Manager

Dear michael gray,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear lauren, Thank you for providing your feedback on your most recent stay.We do our best to provide an excellent experience for our guests and are very sorry to learn we did not achieve this for you. The concerns pertaining to the service and equipment is far from our standards. Matters such as this are taken very seriously. As a result, please allow us to look into this further.It would be great if you could give us another chance if your plans ever bring you back to Punta Cana.Sincerely,Hotel Riu Palace BávaroOnline Reputation Manager

Dear norma,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Shanna,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Loving Regards, Shanna,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kyle,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Grace,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace BávaroOnline Reputation Manager

Dear Karim,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Alan Martinez,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Bávaro. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Steve,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Samuel,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.You may rest assured that we will share all your impressions with our team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Joshua,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kerryann,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, Kerryann.Loving Greetings!Hotel Riu Palace BávaroOnline Reputation Manager

Dear Pamela,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Angel,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Tracy S.,Thank you very much for choosing us and sharing your opinion.Nonetheless, we regret to learn of your discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Charles Henry King,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Alida,We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, it will be forwarded to the management.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Rose,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kemesha Helen,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of our key values, we regret that your stay was not entirely perfect and that you weren't completely satisfied with your recent experience due to the inconveniences that you had suffered.You may rest assured we will share all your comments with the responsible department to take corrective measures where necessary with the purpose of improving our service we give our guests and we sincerely hope we will have a chance to welcome you again in one of our Worldwide destinations soon.Kind Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Carlon,Thank you for taking the time to leave us a review.Since our number one priority is providing excellent services and as we make every effort to meet our guests’ expectations, we truly regret that you experienced the mentioned issues during your time with us, as this certainly does not line up with the standards to which we wish to hold ourselves.We shall share your words with the corresponding department and we really hope that there were also many positive aspects of your stay and you allow us the opportunity to host you again soon and share a better experience! We remain with warm regards, Hotel Riu Palace BávaroOnline Reputation Manager