The neighborhood, though largely newly-built, is not taken care of at all. There are weeds absolutely everywhere-including the backyard of this home. We couldn’t play any lawn games with the family because of the prickly weeds. The patio area was nice to sit in. The garbage bins were in the garage, one filled almost to the top with trash. It consequently attracted tons of gnats & flies which then flew in the house. They went everywhere, & would wake us up at night. We tried buying several fly and fruit fly catchers to get rid of them because they’d also land in our food. Didn’t work unfortunately. We also could not get the heat to turn on, no matter what we tried. There were no directions, and it was 63 degrees in the house. I tried messaging and calling the manager or owner several times, no reply. I contacted Vrbo, and they also tried to contact them. It was hours later when we finally were contacted, due to an apparent time difference. By then we had already reserved hotel rooms because we didn’t want another night of not being able to sleep due to the cold. The property manager implied that it was our fault, because “most people like it cooler”, and that I just didn’t know how to work the thermostat. Meanwhile, the video they sent me showed exactly what I had tried to do, to no avail. Vrbo didn’t end up helping because the flies weren’t enough of a health concern for them. Ultimately -the rules are stated in such a way that the owner of the property is protected.