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Bewertungen von Holiday Inn Express & Suites Roanoke – Civic Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Roanoke – Civic Center, an IHG Hotel
1303 Williamson Road, Roanoke, VA

Bewertungen

9.2

Wunderbar

515 von insgesamt 702 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
136 von insgesamt 702 Gästebewertungen haben eine Bewertung von 8 - Gut" "
21 von insgesamt 702 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 702 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 702 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.2/10

Ausstattung

9.4/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Emily

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, friendly staff, really comfy beds, nice indoor pool, TV that you could cast to.

10/10 – Hervorragend

Tamora

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The area was nice
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Sokhoeun

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Pat

Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Kathleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was clean. However the area around the hotel we did not feel safe.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Jennifer

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were friendly and the hotel is very clean and up to date. I wish we could find a hotel this clean and nice everywhere we visit! Top notch Holiday Inn Express
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Brenda

Mit der Familie gereist
Everyone was soo helpful and friendly! The room was clean and the breakfast was really good!
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Vauna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly and parking lot to room was very clean. I like the future on without key room you cant open/ or go up to your floor. Made us feel very safe. I like that they have QR code on the wal where we can leave something for that one employee that was great, with their name on photo attached made it easy to find a lady that very helpful for us. they were all actually very great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

John, Chicago

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean hotel, plenty of parking, comfy rooms and beds with good bathroom products, decent breakfast and very nice and efficient staff. We walked into the town for dinner, the town is very nice with lots of options but the walk was along the main road which is not very pleasant and takes about 20-30 minutes.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

ramon

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great overall experience, great staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Richard

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Herbert

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were outstanding. Cleanest breakfast facility we have seen compared to more more expensive venues. Management should commend ALL their staff for a job better than well done.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very convenient to where I needed to be, both getting into and exiting property. Early breakfast appreciated.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

JONELL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect for our one night stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

8/10 – Gut

Mary

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel staff are very pleasant and helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

8/10 – Gut

Andrea

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 9. Mai 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

8/10 – Gut

Michelle, Newport News

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very easy to find, turn in right before the Starbucks if traveling on West 460/221.
Aufenthalt von 1 Nacht im April 2024
Antwort von Catherine am 10. Apr. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Juan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 10. Apr. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Glenn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 10. Apr. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

GLEN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
everything in the room was set up perfectly for convenience.
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 28. März 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

8/10 – Gut

Karen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Area @ rear of property was noisy @4:00 am
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 28. März 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Paul

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed an pillows were extremely comfortable
Aufenthalt von 1 Nacht im März 2024
Antwort von Catherine am 28. März 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

2/10 – Ungenügend

Steven

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit
My car was broken into right under the video camera. It's been three days and can't even get a call back from the manager! Staff was excellent and emailed and even called her because she is the only one with access to it! No response yet! Very unsafe area and management is no help!!!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Kat K. am 13. März 2024
Thank you for your feedback. I did not receive anything but a card and a quick note that a car was possibly broken into between Friday afternoon and Saturday late morning. I usually receive a call or visit from the police to view the cameras when a police report is filed. My team usually lets folks know about that, and that I need more information to view cameras, and I'll be able to look at them when I get a chance or when I hear from the police, whichever is sooner. I apologize this was not relayed to you. Or that the people you spoke with did not know they too can view the cameras, or that I have been in and out of the office with an ongoing health issue.I do still advise you to file a police report as any theft should be reported for investigation.Again I'm sorry the information relayed to me was spotty and the information given to you was not fully accurate. I will be in touch to get more information.

10/10 – Hervorragend

Phillip

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet, clean and modern. A little inconvenient to get off property onto road
Aufenthalt von 1 Nacht im März 2024
Antwort von Kat K. am 13. März 2024
Thank you for your feedback. If you're coming North to South on Williamson Rd /Hwy 11 yeah sometimes it can be tricky, you just go around the block at the Vietnamese place on the corner and come in by Starbucks. If you're leaving to go back on the interstate, just leave out of the exit by Starbucks and it puts you right in the lane to get on the ramp for 581N. Google maps has figured it out, so that's helpful. We're glad that you enjoyed your stay other than that.

10/10 – Hervorragend

Neil

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the Berglund Center. We could walk to our concert.
Aufenthalt von 1 Nacht im März 2024
Antwort von Kat K, General Manager am 3. März 2024
Thank you for the great review, we're pleased you enjoyed the location. It is quite convenient to be able to walk to your venue.

8/10 – Gut

Julian T.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat K, General Manager am 3. März 2024
Thank you for your review, we hope you give us another chance to earn that last star.

4/10 – Schlecht

Bupesh

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Customer service is terrible. Manager did not even bother to come to speak when asked. Hot water isn shower not working. Tub got clogged and many more
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Katherine am 28. Feb. 2024
Customer service is a reflection of how the service workers are treated. The manager manages the hotel, and was doing so in a conference call I could not leave. The AM Shift lead, which you called "Spanish looking" is a lovely Korean woman that had you let her know you were dissatisfied with your stay would have assisted you. The tub was never clogged, you didn't pull up the stopper to unplug it. And none of this was mentioned during your stay or at checkout or we would have assisted you.We wish you all the happiness you deserve, and hope that you receive tenfold what you give to the universe.

4/10 – Schlecht

BONNIE R

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Didn’t have hot water to take a shower.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat K, General Manager am 28. Feb. 2024
We deeply apologize the hot water heaters were malfunctioning. We did our best until we could get a plumber that understands our system could come out and repair it. That has now been corrected. Again, our deepest sympathies.

10/10 – Hervorragend

Korey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and easy. I like their breakfast setup.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Kat K, General Manager am 28. Feb. 2024
Thank you for the wonderful review! We're pleased you enjoyed your stay and had a great breakfast. We hope to see you again soon.

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay here again. Easy to get to, close to attractions. Polite check in employees. The suite was well set up so that one person could go to bed and not be disturbed by the other person and the tv.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Mary

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect! An example of how all hotels should be!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

8/10 – Gut

Marci, Kennett Square

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was fine. I was under the impression it was a newer hotel but it did not look that way as our bathroom had a little dirt and mold buildup in the corner by the shower. The rest of the hotel was great and I thought the free breakfast was very adequate. I would stay here again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town! Our hotel is 3 years old ,we are sorry you had dirt in your bathroom! If it happens during your next stay please let us know during the stay so we can help you!

10/10 – Hervorragend

Ken

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Breakfast. Indoor Pool was nice and not crowded.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Jenny

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. März 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Tedd

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice
All's great. Comfy room and bed, nice bathroom, and very nice breakfast. Recommended!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

4/10 – Schlecht

laroy

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Catherine am 28. März 2024
We're sorry to hear you did not enjoy your stay. Please don't hesitate to reach out to us next time if you have a problem with your stay. We hope to see you the next time you're in town!

10/10 – Hervorragend

Bryant

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were in town for the Extreme concert. The venue was within site line of the hotel. There is a Starbucks 250 feet from the hotel. Just a great place and the staff are amazing!
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Emily

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 28. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

2/10 – Ungenügend

Ryan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
I live over an hour away and made a reservation for a father-son trip for one night and an event the next day. When I got to the hotel, they turned me away because I was “local”. I said that is not acceptable because they allowed me to make the reservation and I drove all the way here, then they need to honor my reservation. They denied me cause it’s a hotel policy. I asked how it’s possible to make a reservation and not be told, and they put the blame on Expedia. I had to try two more hotels to find a place to stay. And just to be clear, they were not booked up.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Kat K, General Manager am 12. Feb. 2024
I'm very sorry you feel the hotel policy is unacceptable. However, we do have a no locals policy, and you can find it on Expedia under "Important information you need to know" "Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80km) of the property will not be allowed to check in." And it is also delivered to you via Expedia messaging, which normally goes to your email.We did our best to make sure the policy is accessible and that you are made aware of it. I hope you find this information useful, and understand the policy is firm and we are sorry you were inconvenienced when you did not see it.

10/10 – Hervorragend

Catherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 8. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Carolyn

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is clean and the staff extremely helpful and friendly. Convenient location that’s reasonably priced.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 6. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Rodney

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an extremely great stay with Holiday Inn Express and Suites in Roanoke. The checkin process was smooth as well as the folks being very friendly. The room was clean and very well appointed. We will definitely stay here again if we return to Roanoke.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 6. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Paul

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Catherine am 6. Feb. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Just a one night stay, but very clean and modern. Beautiful. Very friendly staff. Would highly recommend. Great location
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 31. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Catherine am 31. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Thomas

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 31. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Catherine am 22. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Mark, Madeley

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 22. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean room, good price.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 22. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Catherine am 22. Jan. 2024
Thank you for staying with us! We look forward to seeing you the next time you're in town!