Außenbereich

Bewertungen von Holiday Inn Roanoke Airport – Conference CTR, an IHG Hotel

3 out of 5

Bewertungen

7.8

Gut

243 von insgesamt 594 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
171 von insgesamt 594 Gästebewertungen haben eine Bewertung von 8 - Gut" "
85 von insgesamt 594 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 594 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
35 von insgesamt 594 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.2/10

Personal & Service

8.0/10

Ausstattung

8.0/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The guy working at the bar was super cool. Very kind, hard working and knowledgeable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 22. Mai 2024
Hello Amanda,We appreciate your positive feedback about our bartender. It's always great to hear when our staff members go above and beyond to make our guests' experiences memorable. If you have any more comments or suggestions, feel free to reach out to us directly.

10/10 – Hervorragend

Ruth, Maryville

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Manager am 10. Mai 2024
Hello Ruth,We are thrilled to hear you had a fantastic experience at our hotel! Please do not hesitate to reach out if there is anything we can assist you with in the future.

2/10 – Ungenügend

Santana

Gut: Sauberkeit und Personal & Service
Was not informed of having to have a form of identification with no in city address. Was supposed to be a out of city address
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 15. Apr. 2024
Hello Santana, We apologize for any inconvenience caused by the identification policy. Our team strives to ensure the safety and security of all our guests. For future stays, please reach out to our management for any special requests regarding addresses. Thank you for sharing your feedback with us.

10/10 – Hervorragend

Elizabeth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and my room is quite lovely for such a great low price! Friendly staff!
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 12. Apr. 2024
Hello Elizabeth,We are stoked to hear that you enjoyed your stay with us, and that you found our rooms clean and lovely. Our team works hard to provide a warm and welcoming atmosphere for our guests. If you have any suggestions for us to further enhance your experience, please feel free to share them with us.

10/10 – Hervorragend

Monique

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only thing I didn't like was the '89 box Chevy sound the heater-A/C unit makes; def made it a bit difficult to stay asleep. Other than that, the stay was awesome. Room has a modern touch that makes you appreciate your money spent there. It's conveniently located near major stores & restaurants; literally nothing is too far away from this location. The clean pool was definitely the icing on the cake. The pool room was nice & warm giving the water a much more tolerable approache to dive right in. Pool towels were provided & plenty; just wish they were located inside the warm pool room opposed to the freezing corridor.
Aufenthalt von 1 Nacht im April 2024
Antwort von Manager am 7. Apr. 2024
Hello Monique,We are glad to hear that you enjoyed your stay and found the room to have a modern touch. We are also pleased to know you appreciated our convenient location near major stores and restaurants. Our team is delighted that you found our clean pool to be the icing on the cake during your stay. Your feedback on the heater-A/C unit sounds is valuable, and we will make sure to pass it along for future improvements.

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 27. März 2024
Hello Ashley,We appreciate your kind words about our staff. Your satisfaction is our priority, and we are delighted to hear that you had a positive experience during your stay with us. Thank you for taking the time to share your feedback.

2/10 – Ungenügend

Cole

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
As I jokingly said to the lady at the desk the night of my stay, "my college dorm room was more sophisticated than my hotel room". The wifi was weak, the TV didn't work properly (input button wouldn't work), the microwave didn't function correctly. The layout of the room is just so odd... such a poor use of space. The bathroom was fine but again... the layout. I don't understand why the toilet paper is so far away. Only one elevator that I counted, the elevator was dirty. I was in town for a funeral and was going to be staying in Roanoke for approx 4.5 days... I wanted to be comfortable. The room at the Holiday Inn did NOT meet my standards.
Aufenthalt von 4 Nächten im März 2024
Antwort von Manager am 18. März 2024
Hello Cole, We're sorry to hear that your recent stay fell short of your expectations. We appreciate your feedback on the room layout and facilities, as it helps us improve our services. Please feel free to reach out to our management team directly to discuss your experience in more detail. We value your input as we strive to enhance our guests' experience.

8/10 – Gut

Maria

Mit dem Partner gereist
Gut: Sauberkeit
Heater very noisy. Paint peeling off ceiling. Frig not working properly
Aufenthalt von 1 Nacht im März 2024
Antwort von Manager am 14. März 2024
Hello Maria, We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to report any issues during their stay to our management team for immediate resolution. Our priority is to ensure all guests have a comfortable stay with us.

4/10 – Schlecht

Brian

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
TV did not work and the phone was disconnected.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 6. Feb. 2024
Hello Brian, Thank you for sharing your feedback with us regarding your recent stay. We apologize for the inconvenience you experienced with the TV and phone. Our team will promptly address these concerns to ensure a smoother experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfy bed
Bed was comfy but they didn’t have a tv remote in the room looked under the bed to see if it just fell and that was a mistake. They charged for a breakfast that was that same at other hotels that offer it free with there cheaper room.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 17. Jan. 2024
Dear Guest,Thank you for choosing our hotel during your recent stay. We're glad to hear you found the bed comfortable. We apologize for any inconvenience caused by the missing TV remote, but we're unable to control the previous guest's actions. Regarding breakfast, our pricing reflects the quality and variety of the offerings provided. We appreciate your feedback and will take it into consideration for future improvements.

10/10 – Hervorragend

Fred

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very very friendly and courteous
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 13. Jan. 2024
Hello Fred,Thank you for sharing your feedback with us. We greatly appreciate your kind words about the friendly and courteous service you received during your stay. We always strive to provide exceptional hospitality to all our guests. We hope to welcome you back again in the future for another wonderful experience.

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 9. Jan. 2024
Hello Adam,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience and enjoyed your time with us. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 – Hervorragend

gary

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Manager am 26. Jan. 2024
Hello gary,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 – Gut

Daija

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von Manager am 9. Jan. 2024
Hello Daija,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a positive experience during your time with us. If you have any suggestions or additional feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay!

8/10 – Gut

Giselle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice decor! Just not maintained well. Popcorn ceiling needs some fixing. Carpet needs a good cleaning! Bed too soft for me (or may be too worn out). Pillows the same. Ended up having neck pain as in the morning those pillows were flat. We were on the second floor. And it was during NCAA championship. So a lot of traffic. But soundproofing was great!!! Staff were awesome!!!
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 9. Dez. 2023
Hello Giselle, Thank you for sharing your feedback with us. We're glad you appreciated our nice decor and found our staff to be awesome. We apologize for any inconvenience caused by the maintenance issues and will address them accordingly. Your comments regarding the bed and pillows have been noted. We're pleased to hear that our soundproofing measures were effective in mitigating the noise from the NCAA championship. We appreciate your valuable input and hope to welcome you back for an improved experience in the future.

10/10 – Hervorragend

Diane

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 15. Nov. 2023
Hello Diane,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

6/10 – Okay

Baccstreet

Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 29. Nov. 2023
Hello Baccstreet,Thank you for staying with us. We apologize if there were any issues during your stay. We would appreciate it if you could kindly reach out to our hotel directly to share any feedback you may have, so that we can address the issues accordingly. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

6/10 – Okay

Kurt

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Manager am 12. Nov. 2023
Hello Kurt,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and apologize for any inconveniences caused. We always strive to improve our services and appreciate your input. Please feel free to contact our management team directly to discuss your concerns further.

8/10 – Gut

MARCELO

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Easy check in
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 3. Nov. 2023
Hello MARCELO,Thank you for taking the time to share your feedback about the ease of check-in. We always strive to ensure a smooth and efficient check-in process for our valued guests. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 – Hervorragend

Brad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was good. Just wish they had more than two towels in the room and maybe some at the pool. Also didn’t have a safe in room or any hotel info or local info in the room for viewing.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Manager am 2. Nov. 2023
Hello Brad,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the property. We apologize for any inconvenience caused by the limited number of towels in your room and at the pool. Your comments will be shared with our team for improvement. Regarding the absence of a safe in the room and hotel/local information, we regret any inconvenience this may have caused. We appreciate your input and will review it to enhance our guest experience.

10/10 – Hervorragend

Vansh N

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean property. The main reason for staying here was airport shuttle but when I went to schedule it, they said they don’t provide the service. So if that was updated on the site, it would have been helpful.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Vansh N,We apologize for any inconvenience caused. We will make sure to update our website regarding the airport shuttle service. Thank you for bringing this to our attention. We hope you guve us a chance again.

10/10 – Hervorragend

Ethan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Customer service was great and check-in was quick and easy!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 25. Okt. 2023
Hello Ethan,Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our customer service team and that check-in was swift and hassle-free. We hope to welcome you back soon!

8/10 – Gut

Rosemary

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Coffee up keep
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 22. Okt. 2023
Hello Rosemary,Thank you for bringing this to our attention. We apologize for any inconvenience and will address the issue with our staff immediately.

10/10 – Hervorragend

Latanya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 20. Okt. 2023
Hello Latanya,Thank you for the exceptional rating! We are thrilled to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back again soon!

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Gave away our room
Booked the room over a month in advance. Checked in tired at 11pm only to find out our room was given to someone else. Instead of two beds, we had to sleep in one bed with our 16-yr old son. Not even a sofa in the room. We obviously got the room they give last. Didn't even get a wifi password on checkin and the front desk wouldn't answer the phone so we could ask for it. On checkout nobody greeted us or asked how our stay was. Very disappointing and will avoid Holiday Inns in the future.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 30. Okt. 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay with us. We regret to hear about the issue with your room allocation and the lack of amenities. Our team strives to provide excellent service, and we apologize for falling short on this occasion. We appreciate your feedback and will ensure it is shared with the relevant departments for improvement. We hope you will reconsider staying with us in the future and give us another opportunity to provide you with a better experience.

2/10 – Ungenügend

Rick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The reason for my overall rating is that the hotel never received my reservation from Orbitz. I was luck that they had rooms available and honored my printed confirmation. What happened Orbitz. The hotel is very nice and clean. The staff was very helpful. I would stay here again.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 18. Okt. 2023
Hello Rick ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 – Schlecht

Erin

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
It is definitely understaffed. Restaurant and bar were not open for the posted hours on a Saturday and Sunday. Room had many issues - broken tv, no hairdryer (which was never brought after I called the front desk), and toiletries were not stocked.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 16. Okt. 2023
Hello Erin ,Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 – Ungenügend

Christopher

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I arrived and it took 10 minutes for the guy manning the check-in desk to arrive to the check in desk. I was given a room on the 2nd floor. I stepped off the elevator on the second floor and immediately smelled marijuana smoke. The entire floor smelled of marijuana smoke. I asked for a new room and was provided one on the fourth floor. The desk manager neither apologized for the inconvenience nor for the fact that the hotel is a non-smoking hotel and yet it reeked of smoke. The new room's shower had dozens of spots with mold and mildew. I have stayed at multiple Holiday Inns in the past and this was by far the worst experience by a mile. I do not recommend staying at this hotel if you are in Roanoke and need a place to stay.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 11. Okt. 2023
Hello Christopher,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 – Gut

Edward

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Manager am 9. Okt. 2023
Hello Edward,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 – Schlecht

Nikki

Mit der Familie gereist
Our shower head leaked not much pressure, ironing board was broke had to hold it up while ironing, asked for towels gave my room number came back to no towels and only emptied the trash.
Aufenthalt von 4 Nächten im September 2023
Antwort von Manager am 5. Okt. 2023
Hello Nikki ,Hello Nikki, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 – Okay

Timothy

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The hotel itself is OK. But if you’re looking for a place to eat, you can avoid the bar and restaurant down in the lobby area. It was never open and the drafts for the beer we’re not operable. Staff was ok and the room itself was clean. Probably would not recommend with all the other hotel choices around this area.
Aufenthalt von 2 Nächten im September 2023
Antwort von Manager am 11. Sept. 2023
Hello Timothy,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and also our area. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 – Ungenügend

Nicole

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 6. Sept. 2023
Hello Nicole, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 29. Aug. 2023
Hello William,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

2/10 – Ungenügend

Mark

Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 13. Sept. 2023
Hello Mark, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Manager am 26. Aug. 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 – Ungenügend

Bob

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Continental breakfast was denied even though it is in the Expedia receipt Poor explanation check in guy says Expedia is third party go contact them I am not responsible For breakfast. This is first time we are asked to pay 9.99 per head
Aufenthalt von 1 Nacht im August 2023
Antwort von Manager am 1. Sept. 2023
Hello Bob, We can't thank you enough for sharing your feedback with regards to our breakfast. We hope you will return so that we can provide you an even superior experience.

6/10 – Okay

Valerie

Mit Haustieren gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Restaurant/bar closed for dinner due to a banquet. Pre paid $17 for breakfast on Expedia App, because it was not included in the rate. arrived and it was $10. Breakfast staff approached people for a tip and then they wouldn’t have to pay for breakfast at all. Although no one seemed concerned if you paid or not in the restaurant area. On top of this, my pre paid reservation was there, but the hotel still charged me and I had to go back to Expedia to have them contact hotel to get my refund. The Hotel has 2 names- a bit confusing. Room was clean bed comfortable.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manager am 10. Aug. 2023
Hello Valerie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very quiet and clean. Great toiletries in bathroom. Clean pool. Friendly check in
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Manager am 4. Juli 2023
Hello Nancy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our pool. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 – Okay

Francisco Javier, Metepec

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Manager am 23. Juli 2023
Hello Francisco Javier,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 – Hervorragend

Valerie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a good stay. We will probably use this property for another stay in the future.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 4. Juli 2023
Hello Valerie,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our property. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 – Gut

Ginger

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 20. Juli 2023
Hello Ginger,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 – Ungenügend

ERIC

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Okay area. Bathroom smelt of pee. Parts of the room weren’t cleaned for a long time
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Manager am 24. Juni 2023
Hello ERIC,Thank you for sharing your experience. We truly appreciate the insight regarding our area as well as our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 – Hervorragend

Miriam

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Manager am 14. Juli 2023
Hello Miriam,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 – Hervorragend

miriam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent and clean. Definitely right for the price
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 22. Juni 2023
Hi Miriam,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 – Gut

edmund

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good stay. Check in with Expedia was slowed because of a charged tax holding up the process. Otherwise standard for hotel. Nothing bad. Nothing great.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Manager am 17. Juni 2023
Hello edmund,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 – Gut

Rebecca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was lovely, but people kept walking by our window which faced a vacant field. There was a beat-up mobile home on the parking lot, that seemed to be occupied. I worried that our car might not be safe and that the occupants might be trying to look in our window.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 27. Mai 2023
Hello Rebecca,We appreciate the time you have taken to bring to our attention your feedback with regards to our parking and your insights regarding our property. I hope that we will impress you with exemplary service during future visits.

2/10 – Ungenügend

Joel

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Manager am 30. Mai 2023
Hello Joel, Hello Joel, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 – Okay

OH HYANG

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Manager am 25. Mai 2023
Hello OH HYANG,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 – Okay

Beverly

Gut: Sauberkeit und Personal & Service
Dangerous situation
Total of 8 guests were given rooms that were already occupied. I walked into a room that a couple was already there eating dinner. Very dangerous. They claimed it was a computer glitch.
Aufenthalt von 1 Nacht im April 2023
Antwort von Guest Relation Management am 8. Mai 2023
Hi Beverly,We are deeply disappointed to hear about the experience you had during your recent stay at our hotel. It is unacceptable for any of our guests to be given rooms that are already occupied, and we understand how this could have been a very dangerous and uncomfortable situation for you. We take full responsibility for the error and we assure you that we will be investigating this matter thoroughly to prevent such incidents from happening again in the future. We appreciate your patience and understanding during this time, and we hope that you will give us another chance to make it up to you and provide you with a much better and safer experience on your next stay.

8/10 – Gut

Alton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was fine. My concern is with Expedia. Each time I have used your service, the hotel has charged a higher fee than Expedia quoted. I have had to pay higher fees each time I used your service. They you would send me receips which I have never received. This is very discouraging. Thinking of not using expedia anymore
Aufenthalt von 1 Nacht im April 2023
Antwort von Guest Relation Management am 26. Apr. 2023
Hi Alton,We appreciate your rating and feedback. We are delighted you had a pleasant stay with us. We recommend contacting Expedia's customer service team to address your concerns and obtain a prompt resolution. Nevertheless, we value your business and hope to see you again on one of your future trips to the area.