Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
521 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
521
284 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
284
107 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
107
56 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
56
35 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
35
8.8/10
Sauberkeit
9.0/10
Personal & Service
8.2/10
Ausstattung
8.6/10
Zustand der Unterkunft
8.4/10
Umweltfreundlichkeit
Bewertungen
6/10 – Okay
Judi
Mit der Familie gereist
21. Mai 2024
Gut: Sauberkeit, Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Everything was great except the air conditioning unit sounded like it was going to blow up
Judi
Aufenthalt von 2 Nächten im Mai 2024
6/10 – Okay
Nigel
Geschäftlich gereist, Mit dem Partner gereist
20. Mai 2024
Verbesserungswürdig: Sauberkeit
You get what you pay for. The bathroom had a weird layout and is very tight. The bathroom walls were wallpaper and some of the wallpaper was stripping off… it looked like black mold or dirt was accumulating behind the wallpaper. Wife and I were too tired to report and request a room change from our drive. The room smelled damp, even though they had wood/laminate flooring.
There were feathers flying everywhere from the pillows/duvet. The stay was ok, the continental breakfast was ok.. not Hyatt standard.
Nigel
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Kenneth
20. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was okay
Kenneth
Aufenthalt von 2 Nächten im Mai 2024
8/10 – Gut
Debbie
Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
16. Mai 2024
Gut: Personal & Service
The bathroom layout is awkward and small. There needs to be quality checks on rooms to make sure they are thoroughly cleaned and stocked.
Debbie
Aufenthalt von 2 Nächten im Mai 2024
10/10 – Hervorragend
carol
Mit Haustieren gereist, Mit dem Partner gereist
12. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No carpet. ! Made the room feel so much cleaner than old carpeted rooms! Like the kitchenette, large TV and sofa!
carol
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Yeni
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay
Yeni
Aufenthalt von 1 Nacht im Mai 2024
10/10 – Hervorragend
Melissa
Mit der Familie gereist
3. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were awesome. Room was clean and spacious.
Melissa
Aufenthalt von 1 Nacht im Mai 2024
8/10 – Gut
Candice K
27. Apr. 2024
Gut: Sauberkeit
Candice K
Aufenthalt von 4 Nächten im April 2024
Antwort von Robin am 1. Mai 2024
Candice,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Okay
Julie
13. Apr. 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Julie
Aufenthalt von 1 Nacht im April 2024
Antwort von Robin am 23. Apr. 2024
Julie,Thank you for taking the time to share your feedback regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer that “perfect 5” experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Jessica
7. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly and clean
Jessica
Aufenthalt von 1 Nacht im April 2024
Antwort von Robin am 11. Apr. 2024
Jessica,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Zachary, Avon
26. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Zachary
Aufenthalt von 1 Nacht im März 2024
Antwort von Robin am 28. März 2024
Zachary,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
John
25. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The reception staff was very friendly and professional.
We thought there was a full service restaurant on the premises.
John
Aufenthalt von 1 Nacht im März 2024
Antwort von Robin am 28. März 2024
John,Thank you so much for your feedback. We do serve food at our bar, but we do not have a full restaurant. We apologize for the confusion and the inconvenience this may have caused. We hope you will give us another opportunity to serve you on your next visit to Roanoke.
10/10 – Hervorragend
Margaret
24. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The free breakfast was excellent!
Margaret
Aufenthalt von 2 Nächten im März 2024
Antwort von Robin am 28. März 2024
Margaret,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Kimberly
29. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only thing I didn’t like was all the loud people in the hallways.
Kimberly
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 9. März 2024
Kimberly,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Rebecca
Mit der Familie gereist
24. Feb. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rebecca
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 29. Feb. 2024
Rebecca,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Okay
Katie
22. Feb. 2024
Gut: Personal & Service
Katie
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 23. Feb. 2024
Katie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Okay
Scott
Mit Haustieren gereist, Mit der Familie gereist
21. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Scott
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 21. Feb. 2024
Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr
2/10 – Ungenügend
Verifizierter Reisender
19. Feb. 2024
Verbesserungswürdig: Personal & Service
This review is for how I was charged 154.96$ for having a dog in the room when cameras show I checked in and out by myself. Has been an entire day of trying to resolve this issue with no progress what so ever.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 19. Feb. 2024
Mr. Brubaker,Even though the evidence of a pet in your room was OVERWHELMING, we have refunded the pet fee back to you. However, you were only charged 75.00 plus tax and therefore that is all we refunded.
2/10 – Ungenügend
Shawn
Mit der Familie gereist
17. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not a good visit
This was one of the worst hotel stays of all time. The hotel was understaffed. Once we got into our room. It hadnt been cleaned. Dirty sheets. Food from a previous stay was still in the refrigerator. We had to move rooms. Once moved i couldt sleep due to construction/ renovation at the hotel.
Shawn
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Robin am 18. Feb. 2024
Shawn,Thank you for taking the time to share your experience with us. On behalf of our team, we apologize for the inconveniences you experienced during your stay. However, I can confirm that any construction still ongoing is limited to the hours of 8am to 8pm.
10/10 – Hervorragend
Joseph
17. Feb. 2024
Joseph
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Robin am 18. Feb. 2024
Joseph,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
john
13. Feb. 2024
Gut: Sauberkeit und Personal & Service
The hotel was going through so construction while there ... the staff was amazing and incredibly helpful.
john
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Robin am 14. Feb. 2024
Dear John,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Gilles
Mit der Familie gereist
2. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
a
Gilles
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Robin am 3. Feb. 2024
Gilles, Thank you so much for taking the time to share this feedback regarding your recent experience at our hotel. We hope to see you again on your next visit to Roanoke.
8/10 – Gut
Salvatore
Geschäftlich gereist
1. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Decent place for the price
Salvatore
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Robin am 2. Feb. 2024
Salvatore,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Okay
Robert
28. Jan. 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Robert
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Robin am 29. Jan. 2024
Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Jessica
22. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jessica
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Robin am 23. Jan. 2024
Jessica,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Mario, Saint Jules de Beauce
Geschäftlich gereist, Mit dem Partner gereist
19. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mario
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Robin am 21. Jan. 2024
Dear Mario,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
2/10 – Ungenügend
Glenn
15. Jan. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No local stays
Glenn
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Robin am 21. Jan. 2024
Glenn,We are confused by your review. We do allow locals to stay at our location. We do not allow wild parties, nor do we allow guests to exceed the safe occupancy of our rooms. However, this is vastly different than not allowing locals at all.
6/10 – Okay
Cristhian
Mit der Familie gereist
4. Jan. 2024
They don't have a microwave
Cristhian
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Robin am 21. Jan. 2024
We provide a community microwave; however, microwaves are not an amenity that is listed for our property. We do have all amenities listed on all websites for this very reason. We want guests to be aware of all we offer and all we do not prior to their booking, and certainly prior to their arrival.
10/10 – Hervorragend
Robert
Geschäftlich gereist
3. Jan. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent location.
Robert
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Robin am 21. Jan. 2024
Robert,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Charles
2. Jan. 2024
Charles
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Robin am 21. Jan. 2024
Charles,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
Suzanne
Mit der Familie gereist
29. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We have spent several holiday stays at this hotel. The staff are always kind and knowledgeable. Presently, renovations are taking place, so there was a bit of untidiness and noise, but otherwise, a great stay as always.
Suzanne
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Robin am 2. Feb. 2024
Dear Suzanne,Thank you so much for your candid feedback. We look forward to your next stay! And our renovations will be completed very soon.
6/10 – Okay
Patricia
Mit der Familie gereist
28. Dez. 2023
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Don’t do it!
It was okay. The rooms were nice and big. The outside of building was scary. No outdoor lights on and a lot of mud and bushes around building. The front entrance was worn down and did not even look like a Hyatt Place that I have stayed at before. There was nothing made in the bakery area or in the bar space. Looked like it was closed up and like we were walking into a time zone.
Patricia
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Robin am 3. Jan. 2024
Patricia,As stated on Expedia's website, we are undergoing renovations and many services and facilities will be affected during this time. We have this posted on every website because we do not want any guest being caught unaware upon arrival. This is listed under Important Information.
2/10 – Ungenügend
Brian
Mit der Familie gereist
19. Dez. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
TOENAIL clippings/trash/crumbs all over floor!
The worst experience I’ve ever had at a Hyatt. Trash/crumbs on the floors. We even found toenail clippings on floor between beds. Very grimy. Def not what I’ve grown accustom to when staying at a Hyatt
Brian
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Robin am 3. Jan. 2024
Brian,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Debbie
19. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fine.
Debbie
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Robin am 21. Jan. 2024
Debbie,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Inkee
16. Dez. 2023
Verbesserungswürdig: Zustand der Unterkunft
Under construction.
Not clean
Inkee
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Robin am 21. Jan. 2024
Thank you for your feedback. We do have our renovations notated on all third-party websites so that our guests are fully aware of the renovations prior to booking their reservations. It is our hope that you will give us another opportunity to host you when our renovations are completed.
8/10 – Gut
Durand
11. Dez. 2023
Durand
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Robin am 16. Dez. 2023
Durand,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
Verifizierter Reisender
Mit der Familie gereist
8. Dez. 2023
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Under construction
I was not aware when booking, that this location was in the middle of a renovation. In an otherwise quiet spot in Roanoke, the construction lift backup beeping sounds outside the front of the building, worked late into the evening. Indoors, the contractor's started early in the morning. Hyatt should have adjusted cost of the stay accordingly for the inconvenience.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Robin am 16. Dez. 2023
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.
6/10 – Okay
Bryan
25. Nov. 2023
Gut: Sauberkeit und Personal & Service
Hotel was under renovation, didn’t know when booking.
Bryan
Aufenthalt von 3 Nächten im November 2023
Antwort von Robin am 16. Dez. 2023
Thank you for taking the time to provide feedback regarding your stay at our hotel. Expedia does make all guests aware of our renovations prior to booking. This information is listed in IMPORTANT INFORMATION.
10/10 – Hervorragend
JAMES
24. Nov. 2023
JAMES
Aufenthalt von 2 Nächten im November 2023
Antwort von Robin am 16. Dez. 2023
Dear James,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Felix
15. Nov. 2023
Felix
Aufenthalt von 1 Nacht im November 2023
Antwort von Robin am 16. Dez. 2023
Felix,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Lawrence
3. Nov. 2023
Lawrence
Aufenthalt von 1 Nacht im November 2023
Antwort von Robin am 16. Dez. 2023
Dear Lawrence,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
Lucille
31. Okt. 2023
Lucille
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Robin am 4. Nov. 2023
Lucille,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
4/10 – Schlecht
Hunar
Geschäftlich gereist
27. Okt. 2023
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
They had loud construction till 8 pm and kept giving rooms right by the construction area of the building. Room was dark, no lights by the bed and power plugs did not work
Hunar
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Robin am 4. Nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As stated on the Expedia website, as well as all other websites: we are undergoing full renovations. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
KaTara
Mit der Familie gereist
24. Okt. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property and the rooms are nice. Didn’t realize this property was under remodel so a lot of things were just weird. Upon getting off on floor 5 the hallway smelled of paint the whole stay. The rooms were very nicely decorated, clean and spacious. However, the windows were covered with plastic so you couldn’t see out. The light switches were placed on backwards so to turn on the light you press it down and not up. There no space in the shower to place your items that you need to take a shower. What was in there was tiny and my items kept falling. The towel rack for clean towels is in the shower so that was weird as well.
Overall, the place is nice . I feel once the construction is completed this place would have gotten a 10/10 for me.
KaTara
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Robin am 4. Nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our renovations are notated on the Expedia website as well as all other websites where our rooms are sold. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
4/10 – Schlecht
Verifizierter Reisender
Mit der Familie gereist
20. Okt. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not Hyatt Standards
Construction going on everywhere. Carpets stained. Poor quality A/C. Door locks glitched and didn't work a bunch of times.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Robin am 4. Nov. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
Victor
Geschäftlich gereist
17. Okt. 2023
Gut: Personal & Service und Ausstattung
This property is currently going through a renovation so there was many changes going on. Once the renovation is done this property will be so much better and looking forward to staying here again. The room was very clean and staff was very friendly.
Victor
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Robin am 17. Okt. 2023
Victor,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
David
Mit der Familie gereist
16. Okt. 2023
Gut: Sauberkeit und Personal & Service
David
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Robin am 16. Okt. 2023
David,We would like to thank you for taking the time to share your recent experience at the Hyatt Place Roanoke Airport/Valley View Mall. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Yours in Hospitality, Robin D. Lowery, Jr.
6/10 – Okay
ANISSA, Williamsburg
Mit der Familie und kleinen Kindern gereist
8. Okt. 2023
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Large renovation is happening to this hotel. There is noise from 8am to 6pm. Many parking spots have construction trucks parked in them. The lighting is not good, very dim. It is hidden behind a large Chinese buffet. Our window was covered with plastic wrap and blue painters tape. The air quality in the room felt stale. Both my daughter and I woke up with a sinus headache. Neither one of us felt sick or have any health issues.
ANISSA
Antwort von Robin am 10. Okt. 2023
Dear Anissa,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
10/10 – Hervorragend
Verifizierter Reisender
6. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel under renovation but great
Hotel was doing a massive renovation. The lobby staff went out of their way to determine what type of room would best meet our needs in light of the renovation going on. We were entirely satisfied and breakfast was delicious.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Robin am 7. Okt. 2023
Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
8/10 – Gut
ANISSA, Williamsburg
Mit der Familie gereist
6. Okt. 2023
There is a lot of construction going on.
ANISSA
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Robin am 6. Okt. 2023
Thank you for your feedback. As noted on the website, we are undergoing renovations throughout the end of the year. We do hope you enjoyed your stay!