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Bewertungen von Hampton Inn Rochester Irondequoit

2.5 out of 5
Hampton Inn Rochester Irondequoit
1323 E Ridge Rd, Rochester, NY

Bewertungen

8.2

Sehr gut

449 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
315 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
101 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
76 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
60 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.6/10

Sauberkeit

8.6/10

Personal & Service

8.0/10

Ausstattung

8.2/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima Hotel
Gutes sauberes Hotel mit gutem Frühstück.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von R. Wilson am 7. Feb. 2019
Wir freuen uns, dass Ihr Aufenthalt Ihnen gefallen hat und freuen uns auf ein Wiedersehen!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2018
Antwort von R. Wilson am 2. Okt. 2018
We are glad that you enjoyed your stay at the Hampton Inn Irondequoit! We look forward to seeing you again!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekt für unseren Aufenthalt
Wir haben Freunde besucht in Rochester und unsere Freundin durfte jeden Tag dort mit frühstücken ,,,das Frühstück war Klasse...und Al brachte mir sogar einen Geburtstagskuchen!!!!...Ganz nettes Personal und unkomplizierter Aufenthalt
Aufenthalt von 6 Nächten im Oktober 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers

10/10 – Hervorragend

Leo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was fine!
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Karrianne

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was great, breakfast was wonderful for being a hotel. Rooms were clean and comfy
Aufenthalt von 2 Nächten im April 2024
Antwort von frontdesko am 30. Apr. 2024
Thanks so much for your response!

10/10 – Hervorragend

Kristina

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’d be great to bring back the business center. Sometime an actual system w/ printer is needed… Also, laundry items would be GREAT…!
Aufenthalt von 4 Nächten im April 2024
Antwort von frontdesko am 30. Apr. 2024
Thanks so much for your response!

4/10 – Schlecht

David

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The complimentary breakfast was terrible
Aufenthalt von 2 Nächten im April 2024
Antwort von frontdesko am 30. Apr. 2024
Thanks so much for your response!

10/10 – Hervorragend

gilberto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 – Schlecht

Maria, Uniondale

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The pillows stank, one of the beds was not clean.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 – Gut

Steven, Hillsborough

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was good. Staff we're friendly and helpful. Just an incidental comment, the digital key in the Hilton honors phone app only worked 3 out of the 20 times I tried it.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

8/10 – Gut

Elisabeth, Woodridge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The staff was lovely and the rooms were nice. There was no shampoo in the bottle and the tub drained slowly. Otherwise we enjoyed our stay.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Hervorragend

Kateryna

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It’s been nice. Clean and friendly.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Hervorragend

Stacy, Webster

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk staff was very personable and helpful! Nice and comfortable room. Plenty of parking.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

10/10 – Hervorragend

Luis, Winter Haven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely clean room, excellent breakfast staff was friendly. Lunch at Rubino’s across the street was amazing !
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

6/10 – Okay

Kristina

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

2/10 – Ungenügend

cindy

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ossie am 18. Apr. 2024
Good morning, Thank you for taking the time to leave a review on our guest services we appreciate it. Thank you, Ossie

4/10 – Schlecht

Laurel, Ithaca

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is dirty and rundown. Shower curtain fell on me while in the shower. Dark out curtain fell off. Bathroom was not clean. Rug near desk was soaking wet with some dark nasty stuff. The front desk staff did not know how to check us in, took 20 minutes. Wondering why Expedia would recommend this dump.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Katie

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Thomas

Verbesserungswürdig: Personal & Service
Light over bathroom mirror was told it would be replaced and wasn’t. Asked for clean towels and none were available.
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Need better lighting in room
The bed was lumpy and uncomfortable. The room was dark. It only had 2 bedside lamps and a very white desk lamp. The coolness of the light coming out of the desk lamp was too offensive to leave on for any long period of time. Even with it on I needed a flashlight to find things in my bag.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Denise

Gut: Personal & Service
Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Michele

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel close to Hospital
Very convenient to Rochester General Hospital - less than a mile away. The check in process was easy - just disappointed I couldn't get a discount while I was there for my dad's heart surgery. Also, didn't like that I had to pay more than what I was told via the app. The girl said "incidental" charges are added in. That was not expected & I was very annoyed.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

edward

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
just an okay saty
After 4 rooms I was able to settle into my room for the stay. from door that wouldn't open easily or lock, to the next room that had no lock in place. The next room (third) the heater fan was clanging and loud. The GM was very helpful and professional in his actions. Offered NO discount or offset. The food was great and excellent variety. The entire staff was great and pros.
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Eh.
Shower missing door, weird incident at check in about the room charge. Found out i was double charged.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Ivan

Gut: Sauberkeit
Aufenthalt von 3 Nächten im November 2023

6/10 – Okay

Heather

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Mary

Mit der Familie gereist
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Craig

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good property, good staff
This property is solid. Staff was very friendly. The only negatives were check in took way too long (but the staff member was very professional and friendly), and the pool temperature was a little cooler that I would have liked Other than that the place was clean and comfortable. The location is excellent.
Aufenthalt von 1 Nacht im November 2023
Antwort von Best Wishes, The Hampton Inn am 19. Nov. 2023
We appreciate and thank you for your feedback. I am happy to hear our staff was courteous and kind during your stay with us! We do apologize for the long check-in experience. If there is anything we can do for you, please don't hesitate to reach out.

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Did not get the room I booked!
Front desk sent us to my handicapped king-bed room, but the bed was stripped and not made up. Rather than make up the room we wanted, which had a roll-in shower, we were sent to a room with a tub and two queen beds. And to top it off, there was a cockroach crawling around the sink. Very disappointing.
Aufenthalt von 1 Nacht im November 2023
Antwort von Bri Medina, Front Office Supervisor am 19. Nov. 2023
Thank you for reaching out regarding your stay. We are sorry to hear that your experience was not great. If there is anything we can do for you, please reach out to us directly. We would love the opportunity to amend this experience for you.

6/10 – Okay

Cody

Verbesserungswürdig: Zustand der Unterkunft
Room was stained on carpet and drapes
Aufenthalt von 1 Nacht im November 2023
Antwort von Bri Medina, Front Office Supervisor am 11. Nov. 2023
Thank you for your feedback. I do apologize for the stains that you encountered. I can assure you that they are cleaned, and we will be looking to replace them in the near future! If there is anything we can do to help better your experience, please let us know!

8/10 – Gut

Vincent

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Bri Medina, Front Office Supervisor am 4. Nov. 2023
I am happy to hear that your stay was enjoyable! Please reach out to us directly if there is anything we could've done to make your stay better. We hope to see you again soon!

4/10 – Schlecht

Andrew

Verbesserungswürdig: Sauberkeit und Personal & Service
Strong pet odor in the room
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Bri Medina, Front Office Supervisor am 4. Nov. 2023
I am sorry you had to deal with a foul odour during your stay with us. That is not the standards we hold ourselves to and we will be touching base on room ventilation with our staff. Thank you for bringing this to our attention, unfortunately we are a pet friendly hotel, so these kinds of smells stick around often. However, we will improve our efforts to ensure all rooms smell fresh and clean prior to your arrival. We are sincerely sorry about this, but we hope to have the opportunity to see you again in the future.

4/10 – Schlecht

Alexis

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel was being renovated, which I was not made aware of before my stay (and should have been! I would have stayed elsewhere if I had known). Therefore, the one day I decided to sleep in, someone banged on my door and started to immediately barge in, without my having time to answer the door and make sure I was dressed. Luckily I had the bolt on the door. Additionally, the fire alarm kept going off early in the morning in the hallways. The food in the complementary breakfast was awful. The fruot was clearly rotten, and much of the other food was either undercooked or burnt. I wish I had stayed elsewhere
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Hampton Inn Irondequoit Management Team am 29. Okt. 2023
We completely understand how you feel. Unfortunately, the renovation was a last-minute thing that was set up, so we do apologize for the inconvenience it caused. We did address the company about the room incidents, and they are now finished renovating. Overall, we can understand where your frustrations come from. We apologize for any issues that occurred with breakfast and will be sure to look into the problem. We appreciate your feedback and patience. We do hold ourselves and our team to a higher standard than this and hope you will allow us the opportunity to do so the next time you are in town.

2/10 – Ungenügend

Joshua

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Bri Medina, Front Office Supervisor am 25. Okt. 2023
Hi Joshua, I am sorry that your stay with us was anything less than pleasant. If there is anything we can do for you, please do not hesitate to reach out so we can discuss your experience further. I hope you will allow us the opportunity to restore your faith in our service. We hope to see you again soon.

10/10 – Hervorragend

Shaleea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very helpful staff
Antwort von Bri Medina, Front Office Supervisor am 25. Okt. 2023
I'm ecstatic to see that our staff was able to accommodate you during your stay with us. We strive to provide only the best experiences for our valued guests and will do whatever it takes to accommodate your needs. We hope to see you again soon!

8/10 – Gut

Predrag

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Bri Medina, Front Office Supervisor am 16. Okt. 2023
It's great to know your time with us was enjoyable. We look forward to welcoming you back! Best of luck.

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Hampton Inn am 12. Okt. 2023
Good morning, Melissa' I really appreciate your wonderful response/review, it is a pleasure to serve you during your stay, hope to see you soon in the near future.Ossie,

6/10 – Okay

Kelley

Property was ok. Check in took almost an hour. They were overbooked and took a while to locate a room. Since I didn’t book directly from Hilton we were not a priority.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Hampton Inn Irondequoit Management Team am 11. Okt. 2023
We are so sorry to hear you feel this way! We try our best to prioritize all of our guests, unfortunately, I know some things may slip through the cracks. I want to reach out and apologize sincerely for the inconvenience of the wait time and the feeling of which you were not a priority! That is unacceptable. I will be sure to pass this information along to our team. Thank you for sharing your experience with us. Your insights allow us to find new ways to improve our service and strive to meet our standards of providing memorable experiences. We wish you the best and hope to see you soon.

8/10 – Gut

Arthur

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
parking was a problem with repaving going on. delayed check-in, made us late for family dinner
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Bri Medina am 8. Okt. 2023
I'm sorry to hear the re-pavement process caused such a disturbance for you! I am happy to share we have finally completed the process and there should be no further disturbances. I appreciate your time and patience. I also hope you'll consider giving us another shot next time you are in town!

2/10 – Ungenügend

Elizabeth

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Bri Medina, Front Office Supervisor am 25. Okt. 2023
We are sorry to hear you didn't enjoy your time during your stay with us! If there is anything you would like to discuss, please reach out to us directly at our main hotel line. We would appreciate hearing more feedback from you.

8/10 – Gut

Jaime

Gut: Personal & Service und Zustand der Unterkunft
Security issues
Aufenthalt von 1 Nacht im September 2023
Antwort von Bri Medina am 8. Okt. 2023
Hello! I am sorry to hear you feel this way. We take our guests safety very seriously here. We ensure doors are locked after hours and only key card access is permitted. Additionally, we utilize our staff and cameras for surveillance available 24hrs. We do not allow outside guests inside hotel rooms. We do everything we can to ensure our guests are safe and secure. Please reach out to us directly if there is anything in particular, you'd like to discuss.

10/10 – Hervorragend

Kellie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel, quiet and well kept. Staff were friendly.
Aufenthalt von 2 Nächten im September 2023
Antwort von Bri Medina, Front Office Supervisor am 14. Okt. 2023
That's fantastic to hear! I'm so gald that you've enjoyed your stay with us. We look forward to welcoming you back in the future :)

8/10 – Gut

Hollie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.
Aufenthalt von 1 Nacht im September 2023
Antwort von Bri Medina, Front Office Supervisor am 14. Okt. 2023
Thank you for your feedback! We really appreciate it as your comments help us while we continuously look for ways to improve our service. Please report all of these instances to our Front Desk team and we will happily try to find a solution that works best for you. We hope to see you again soon! Best Wishes.

10/10 – Hervorragend

Dianna

Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet, ample parking. The real star was Rashad the night clerk who helped replace something in our room ASAP. Friendly and personable, he was a pleasure. (And go have dinner at the Italian place next door! You won’t be disappointed!)
Aufenthalt von 1 Nacht im September 2023
Antwort von Bri Medina, Front Office Supervisor am 16. Okt. 2023
That's fantastic to hear! I'm happy to hear that Rashaud was able to accommodate your needs and make your stay better. He's a star employee. Also - the Italian place is pretty great! Hope to see you again soon.

10/10 – Hervorragend

Jim

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Bri Medina, Front Office Supervisor am 16. Okt. 2023
We're so glad you enjoyed your stay with us! We look forward to seeing you again in the near future.

4/10 – Schlecht

Kristen

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing
The bathroom was dark with no working ceiling light or vent fan. The bedding was old and I was concerned about its cleanliness. The coffee and breakfast was of no use to us due to poor quality and taste. We always choose Hampton Inns and these problems haven’t happened at other locations we’ve tried.
Aufenthalt von 3 Nächten im August 2023
Antwort von Bri Medina, Front Office Supervisor am 16. Okt. 2023
I'm sorry to hear your stay with us was anything less than perfect. We truly appreciate your feedback and hope to have the opportunity to regain your trust in our hotel. We are currently working on renovations and updates to the property. We hope to see you again in the future when these updates are complete. Please reach out to us directly if you would like to discuss anything further.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Bri Medina, Front Office Supervisor am 16. Okt. 2023
It's great to know you had a great stay with us. We hope to see you again soon. Best Wishes

10/10 – Hervorragend

Susan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly , helpful staff and the restaurant across the street.
Aufenthalt von 1 Nacht im August 2023

4/10 – Schlecht

Brooke

Aufenthalt von 1 Nacht im August 2023