Sonnenterrasse

Bewertungen von Thunder Valley Casino Resort

4 out of 5
Thunder Valley Casino Resort
1200 Athens Avenue, Lincoln, CA

Bewertungen

9.2

Wunderbar

264 von insgesamt 358 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
64 von insgesamt 358 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 358 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 358 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
8 von insgesamt 358 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9.6/10

Sauberkeit

9.4/10

Personal & Service

9.0/10

Ausstattung

9.6/10

Zustand der Unterkunft

9.2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Robert

The property wasn't the problem.You were. To start off you booked me on the wrong date. I checked three times because i've had this problem with expedia before. I wanted to stay on the 22nd to the 23rd.Your robo computer booked me on the twenty first to the twenty second. Then to correct your error you charged me an additional fee. On top of that, because I booked it with you instead of the hotel itself, I had to pay fifteen dollars resort fee. My horrible experience with expedia ended up costing me thirty dollars more than if I had just booked it at the hotel. I see very little reason to ever use you again. How is this a good service?
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JT am 27. Mai 2024
We do apologize for the inconvenience you received by Expedia. In the future please contact us directly at Thunder Valley Resort. We are available 24 hrs. and happy to assist you with locating the best rate available and securing your reservation.

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good service. Room wasn’t ready 7pm.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von JT am 21. Mai 2024
Thank you so much for taking the time to give us your feedback. We are delighted to hear that you enjoyed our beautifully appointed guest rooms. We look forward to welcoming you back soon. Take good care!

10/10 – Hervorragend

Angie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and the rooms are big with high ceilings
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sue Zamora Call Center Supervisor am 11. Mai 2024
“Thank you so much for taking the time to post a review, We are so happy to hear that you enjoyed your stay with us, we look forward to your next visit."

2/10 – Ungenügend

Luis

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Ausstattung
Took forever to get my worker into his hotel room. Staff was very unprofessional and rude. Disgusted with their service.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Call Center Supervisor am 11. Mai 2024
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Hervorragend

Angie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice clean rooms with high ceilings
Aufenthalt von 1 Nacht im April 2024
Antwort von Call Center Supervisor am 11. Mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

Erik

Mit dem Partner gereist
Had fun
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sue Zamora Call Center Supervisor am 11. Mai 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Hervorragend

Angel

Aufenthalt von 1 Nacht im März 2024
Antwort von Call Center Supervisor am 11. Mai 2024
“Thanks so much for sharing your experience with us. We hope to see you again soon.” “We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im April 2024
Antwort von Call Center Supervisor am 11. Mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

Diane Lorraine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von Sue Zamora Call Center Supervisor am 20. Apr. 2024
Good Evening Diane Lorraine we are so happy you enjoyed our Resort. We hope to see you soon. Take Care

10/10 – Hervorragend

Vernon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was fine
Aufenthalt von 1 Nacht im April 2024
Antwort von Sue Zamora Call Center Supervisor am 20. Apr. 2024
Thank you for your response Vernon we hope to see you in the near future.

10/10 – Hervorragend

Geraldine

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our favorite part of thunder valley hotel are the rooms the greician tub🙌🙌🙌 and of course the casino ☺️
Aufenthalt von 2 Nächten im April 2024
Antwort von Sue Zamora Call Center Supervisor am 20. Apr. 2024
Thank you so much Geraldine for taking the time to rate our Resort. We hope to see you in the near future.

10/10 – Hervorragend

Fady

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Call Center Supervisor am 11. Mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

6/10 – Okay

Victor

Gut: Sauberkeit und Personal & Service
I like complementary valet parking
Aufenthalt von 1 Nacht im April 2024
Antwort von Call Center Supervisor am 11. Mai 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

8/10 – Gut

Dan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in the King room at the hotel and it was large and luxurious. I loved having the robes. The only drawback was the dining options - only one restaurant was open and 3 others were closed.
Aufenthalt von 1 Nacht im März 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

8/10 – Gut

Ma Corazon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cozy place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 – Hervorragend

Brendan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms are always great and comfortable, it’s a casino so obviously there will be cigarette smells on property but never on the hotel portions which is very nice. Bath tub is gigantic which my girlfriend loves.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Hervorragend

david

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Very clean, we really enjoyed our stay
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
We are delighted to hear that we exceeded your expectations, as that is our goal with every stay. We hope you will be able to stay at our beautiful resort again in the very near future.

10/10 – Hervorragend

April

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

April

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

6/10 – Okay

Alisha

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The pool should be heated and year around useful. Also to many lights therefore you cant sleep good. The walls are so thin you can hear the neighbors talk. The beds are comfortable and the bathroom 😍
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
. Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Hervorragend

Imelda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone on their staff was excellent and very welcoming.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much Imelda for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much Nancy for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

Leon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Didn't have a smoking area to smoke or vape without going all the way down to casino
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Call Center Supervisor am 8. März 2024
My Apologies Leon the only smoking areas that are allowed at the Resort is Outside or the Casino floor. WE hope to see you soon.

10/10 – Hervorragend

Trisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very well-kept and very nice and clean
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much Trisha for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

10/10 – Hervorragend

Robert, Stockton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you Robert for taking the time to rate our Resort. We look forward to your next stay with us..

10/10 – Hervorragend

Chris

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Call Center Supervisor am 8. März 2024
Thank you so much Chris for taking the time to rate our Resort. We look forward to your next stay with us. Take good care.

8/10 – Gut

Domonic Finks

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

April

Gut: Sauberkeit und Komfort des Zimmers
Clean rooms
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Call Center Supervisor am 5. März 2024
Thank you for your kind words we hope to see you soon.

10/10 – Hervorragend

Arun

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Call Center Supervisor am 5. März 2024
We are so happy you enjoyed our Resort. We hope to see you soon.

10/10 – Hervorragend

Brendan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and affordable
Great room, excellent sized tub and the beds are incredibly comfortable. The price was good too. The girlfriend and I are already planning on coming back.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Todor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Ralph Contreras

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome time! And great facility!
Aufenthalt von 1 Nacht im November 2023
Antwort von JT am 10. Nov. 2023
Thank you so much for taking the time to give us your feedback. We are delighted to hear that you enjoyed our beautifully appointed guest rooms. We look forward to welcoming you back soon. Enjoy the rest of your stay!

4/10 – Schlecht

mark

Gut: Sauberkeit
"Resort" amenities disappointing
Amenitities not resort level. Previous stay last October, we enjoyed pool/patio area but it was not available this time even though website stated open until end of the month. Front desk said it's only open on weekends so no option to enjoy outdoor seating or patio game area. Management states benches are available but all I could find were 2 park benches located in the entrance drive up area. Equivilant to sitting at a bus stop with cars entering/exit casino entrance. Slots not engaging this time around either. Last visit we sat at machine for about an hour with game giving and taking. This visit money gone within 10 minutes. Do enjoy having a smoke-free slot machine room since cigarette smell overwhelming but that's a casino. Unfortunately, didn't get to enjoy resort amenities so may not return if that's not included anymore.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von JT am 16. Okt. 2023
Thank you so much for taking the time to give us your feedback. Our sincere apologies that we may have fallen short on your expectations. I will certainly forward to our Management Team. We look forward to welcoming you back in the near future, in hopes of exceeding all your expectations. Take good care!

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von JT am 9. Okt. 2023
Thank you for the excellent review. We hope you enjoy the rest your stay!

8/10 – Gut

Lauren

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im September 2023
Antwort von JT am 28. Sept. 2023
Thank you for the great rating. Enjoy the rest of your stay.

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Sue Zamora Call Center Supervisor am 24. Sept. 2023
Thank you for rating Thunder Valley Resort. We hope you enjoyed your stay and will be staying with us again in the near future.

10/10 – Hervorragend

YICHI

Gut: Personal & Service und Zustand der Unterkunft
Very good service and clean
Aufenthalt von 1 Nacht im September 2023
Antwort von JT am 18. Sept. 2023
Thank you for your taking your time to provide us an Outstanding Rating. We hope you enjoy the rest of your stay!

10/10 – Hervorragend

Tari

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I most appreciated the top notch customer service we experienced by every staff member we conversed with.
Aufenthalt von 1 Nacht im August 2023
Antwort von JT am 28. Aug. 2023
Thank you for your great review. We are happy to hear that our employees provided you amazing service. We hope we have the opportunity of welcoming you back in the very near future.

10/10 – Hervorragend

Trena

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like the complimentary 12:00 check out..I wish it could be 1:00
Aufenthalt von 1 Nacht im August 2023
Antwort von JT am 21. Aug. 2023
Good Evening thank you for the 5 out of 5 rating. We are delighted the see that you enjoyed your stay. Unfortunately, extending late check outs would delay Check-ins for our new arrivals. We hope you understand. We hope we have the opportunity of seeing you again soon.

10/10 – Hervorragend

MARLA

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pool and cabana were amazing for a little staycation!
Aufenthalt von 1 Nacht im August 2023
Antwort von JT am 17. Aug. 2023
Thank you for taking your time to provide us a great review. We are happy to hear that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon. Take care!

8/10 – Gut

Johnathan

Aufenthalt von 1 Nacht im August 2023
Antwort von JT am 5. Sept. 2023
Thank you for taking your time to provide us your feedback. We hope you enjoy your stay.

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von JT am 14. Aug. 2023
Thank you for the terrific review. We are delighted to see that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 – Hervorragend

Cathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great Chinese Restaurant, the room is large and clean.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von JT am 11. Juli 2023
Thank you for the great review. We are happy to hear that you enjoyed your stay and were able to dine at our Fabulous Chinese Cuisine restaurant " Red Lantern". We hope we get to welcoming you back soon.

10/10 – Hervorragend

Jeff

Aufenthalt von 1 Nacht im Juni 2023
Antwort von JT am 3. Juli 2023
Thank you for the great review. We hope we have the opportunity of welcoming you back soon.

10/10 – Hervorragend

Carleton

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a blast
Aufenthalt von 1 Nacht im Juni 2023
Antwort von JT am 12. Juni 2023
Thank you for the great review. We are happy to see that you enjoyed your stay. We hope we have the opportunity of welcoming you back soon.

8/10 – Gut

Elizabeth, San Francisco

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was surprised how good the room condition was.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von JT am 4. Juni 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay in our beautiful Four Diamond Resort. We hope we have the opportunity of welcoming you back soon.

10/10 – Hervorragend

Lea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight Stay
Came here for an overnight stay to watch a concert. The rooms and bathrooms are huge and clean. Friendly staff. Only downside is you have to go through the smoky casino to reach the restaurants.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von JT am 29. Mai 2023
Thank you for staying with us here at Thunder Valley, we hope you enjoyed the concert. We appreciate the great review, and hope we have the opportunity of welcoming you back in the very near future. Thank you!

10/10 – Hervorragend

Dezilou

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2023
Antwort von JT am 29. Mai 2023
Thank you for taking your time to provide us a great review. We hope we have the opportunity of welcoming you back soon.

6/10 – Okay

Joseph

Aufenthalt von 1 Nacht im Mai 2023
Antwort von JT am 29. Mai 2023
Thank you very much for your feedback, as it is through our guest feedback that we can continue to improve. We hope we have the opportunity of welcoming you back in the very near future.

10/10 – Hervorragend

Almira

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Sue Zamora Call Center Supervisor am 28. Mai 2023
Thank you for the positive review. We are happy to hear you enjoyed your stay. We strive very hard to exceed guest expectations. We hope we have the opportunity of welcoming you back to our Four Diamond Resort in the very near future.