I originally booked the Fairfield Inn, but since this was a special trip, I decided to upgrade based on the glowing reviews for Prestige Harbourfront Resort. I now seriously question whether those reviews are genuine, because our experience was completely different.
Check-in was cold and unwelcoming. There was a plexiglass barrier at the front desk, which felt more like a budget motel than a resort. The front desk staff was unwilling to offer any helpful information. I had to ask about the gym, pool (which was closed), and e-bikes—none of it was explained voluntarily. When I asked for dining recommendations, I was told, “We have two high-end restaurants,” and was handed a map with no explanation.
We paid extra for a balcony room to enjoy the view—but when we opened the door, we were hit by the strong odor of nearby trash bins. The smell was so bad we couldn’t even sit outside, making the extra cost feel like a complete waste. The hallways also had an unpleasant smell that make the hotel feel neglected.
We tried dining at the on-site restaurant and waited over two hours for four cold hamburgers. The restaurant wasn’t busy, yet we were given the runaround with multiple “just five more minutes” excuses. Others around us left in frustration, and the staff showed no concern.
This is not a resort experience. It’s overpriced, poorly run, and far from what it claims to be. I regret not staying at the newer Fairfield.
