8/10 – Gut
Jennifer L.
7. Aug. 2025
Beautiful place to stay and great location, but really bad/ non-existent communication!Online stated check-in info would be provided 72 hours before, but 48 hours before we still had not received anything. We tried contacting the owner online and calling them with no response. Then 20 hours before check-in we called Vrbo. They reached out to the owners and got an answer; was told they usually wait till the day of check-in at 9am to send info but would go ahead and send the information. No information came and again nothing came that morning. It was 6 hours to check-in and we called the owner, no answer, so called Vrbo and they could not get the owner either. Vrbo told us to wait a few hours and if they could not reach the owner they would help us find a new place...3 hours before check-in we finally receive a text with check-in information. No apology for the delay or for the hardship or stress they have caused our family. We checked-in and the home was well-maintained, clean and just as described. We had a great stay afterword's, but the lack of communication has put me off from using this house again.
Jennifer L.
Aufenthalt von 2 Nächten im August 2025