4/10 – Schlecht
Gary S.
3. Juni 2025
Disappointing Experience Despite Great Location
The location of this property is great, which makes it even more disappointing that our experience was so unpleasant. My group and I were looking forward to a peaceful, relaxing stay—but instead, we dealt with constant, extremely loud construction noise from the property next door throughout our stay.I contacted the management company the first night, and they claimed it was city maintenance that would end by 5 p.m. on weekdays and wouldn’t continue into the weekend. That was false. When I spoke with the construction crew, they told me they were a private company, had been working on the project for over a month, were on a deadline, and would be working late and through the weekend—including Saturday.When I told the management company this and asked why I wasn’t informed of the noise before booking, they claimed they “had no way of knowing.” That’s hard to believe given the project had been ongoing for weeks. Adding to the frustration, the morning after our first night, I received a text saying their team found cigarette butts on the property—so they clearly check the area regularly. If they knew that, how didn’t they know about the construction?There was no real apology or compensation—just a 10% off offer they give for direct bookings anyway. I booked this place for its "view of the bay" description. We never got a chance to enjoy the patio to enjoy the view! I left stressed and disappointed. I won’t be staying at a Surfstyle-managed property again.
Gary S.
Aufenthalt von 4 Nächten im Mai 2025