There were only two chairs in the room, a high one with a back and a high one with no back. Both were uncomfortable. You could not sit in them and read a book. And where am I supposed to sit to put on my shoes? Both chairs are too high.
I could not find anything called "shampoo" in the bath room. "Body wash," yes, but no "shampoo."
And, of course, food in the hotel was at eye-watering levels. $40 for breakfast, $6 for a cup of coffee. Two breakfast restaurants are only a block away. Go there.
The HVAC sound was so intrusive that I turned it off.
We reserved for two nights, but left after one because my wife became ill. The hotel nevertheless charged us for both nights, and put a $782.80 "reserve" on my credit card, even though the final charge (which I paid as I left) was only $537.09. The hotel also charged $29.06 for the first day's "destination charge" as soon as we checked in.
The "free" Internet is free only if you join BonVoy for $14.99, I was told at the hotel. On-line advertising says that BoyVoy is free, so what is it? I get free internet at $89 a night hotels in Arkansas, so why do I have to pay in San Francisco?
Finally, the $25 a night "destination fee." It can be applied against restaurant charges at the hotel, which forces you to eat there in order to recoup the fees. Why not jut add the "fee" to the room rate, rather than calling it something else?