Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear Guest, Thank you for your wonderful rating - we are thrilled that you enjoyed your time here so much. We hope to have the pleasure of hosting you again when you are next in town. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

We appreciate your kind feedback, thank you, and we are pleased that you enjoyed your stay at our hotel so much. We hope that you will have another opportunity to stay with us again if you are staying in this area. Kind Regards, Fairfield Inn & Suites SFO Guest Experience Team

Hello Connie, Thank you for your review. We appreciate your feedback and are truly sorry to hear you had such challenges during your stay. We strive to provide excellent value for the quality of service and experience we offer, and we deeply regret your displeasure with our facilities and room service. We understand the importance of maintaining a fresh look and feel for our property; we are happy to announce we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. That said, your comments about dust and dirt are concerning and do not reflect the high cleanliness and maintenance standards we hold ourselves to. We thank you for bringing these matters to our attention and assure you that we do not take them lightly. We are addressing your concerns about the elevator, hallway carpet, door, etc., with the relevant team so they are rectified immediately.Kindly note that our housekeeping is tailored to your comfort, and daily housekeeping services are available upon request. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Nonetheless, we apologize for your disappointment with the lack of maid service and have forwarded your comments to our dedicated management team for review. About the noise issue, our front desk is always available to promptly address such concerns and make your stay as comfortable as possible, so please don't hesitate to contact our team for assistance if you encounter such disturbances on a future visit.Thank you for your feedback. We are committed to continuous improvements, and your insights are valuable. We hope to have another opportunity to serve you better and provide you with the top-notch stay you deserve and expect.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Kenji, We are always pleased to receive feedback from our guests in relation to their stays at Fairfield Inn & Suites SFO, and we are delighted with your rating and comments - thank you very much! We are happy to hear that you noticed and appreciated our hotel's high cleanliness standards, and it's great to know that our culinary offerings hit the spot. We are glad you enjoyed our complimentary hot breakfast buffet. It was a pleasure to host you, and we're excited to have you back soon for another 5-star experience at our Millbrae hotel. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Maria, Thank you for choosing Fairfield Inn & Suites SFO for your recent stay in Millbrae and for giving us a 5-star rating. We are grateful for your business and your feedback. At our hotel, we hold ourselves to high standards of hospitality and service, and we are happy to hear that our front desk team left a positive impression on you with their excellence in customer service. We thank you for your kind words for our staff members, and we will make sure our front desk personnel are aware of your appreciation for their hospitality, especially our morning shift desk member. We apologize if the hotel's proximity to the Millbrae station caused you some inconvenience. While this aspect of our hotel location makes transport to and from the property very convenient for guests, we understand that noise can be a concern. We appreciate you telling us that the noise subsided after 9:30 pm, and we hope you were able to enjoy a restful night. For future stays, we can consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, We appreciate you choosing our hotel for your recent stay and are disappointed that your stay was not up to our high standards. We strive to provide the best services to our guests and exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities; we are truly sorry we fell short in this instance. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that we have noted all your concerns and shared them with the relevant teams to ensure that the issues you've highlighted are rectified promptly. We will also use this experience as a training tool to facilitate superior guest experiences with consistent customer service from our team. Thank you for bringing these matters to our attention. We apologize for any inconvenience caused and assure you that we are committed to providing exceptional service and a comfortable and hospitable stay to our guests. We hope you'll give us another chance to make amends and win back your trust by hosting you with our signature hospitality. Thank you for your business and your feedback. We are grateful for both.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for your recent stay at Fairfield Inn & Suites SFO and your positive rating of our hotel. We are glad you had a satisfying stay with us and appreciated our hotel's convenient location near the airport. We strive to exceed our guests' expectations and would like to know how we can make your next stay with us even more enjoyable. Your insights are invaluable in helping us enhance our product/service. We hope to have the opportunity to host you again and look forward to sharing a 5-star experience with you during your next visit. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for your 5-star rating! We appreciate your choice to stay with us and are delighted you enjoyed your stay at Fairfield Inn & Suites SFO in Millbrae. Your satisfaction is our top priority, and we are thrilled we hit the mark for you. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Tuan, Thank you for choosing Fairfield Inn & Suites SFO and for your review. We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a positive experience at our hotel. If there's anything specific you'd like to see more of or areas where you feel we could improve to enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Good Afternoon, Ms Millan, I hope this message finds you well. I was made aware of your experience during your stay with us this weekend and for this, I am very sorry. I understand that our Front Office Associate was not very clear when speaking with you regarding the charges that will be placed on your card. He was correct in saying that you will be charged the 8 fee that is due at the hotel but since you already were concerned about how much he was going to charge your card, he should have also been very clear that he was going to pre-authorize your card our normal 100 authorization that we do for all guests who check-in into the hotel. Hotels.com does state on their website that there is an incidental fee but it does not state how much. Please note, a charge and an authorization are two different types of transactions but this should have been explained to you at check-in. This dollar amount is just an authorization to verify funds but it does place a hold on the funds also. Once you check out of the hotel, the funds are released, and whatever you didn't use from there will fall back into your card usually right away but sometimes, within a few business days. This is a normal standard for all hotels. We certainly understand that any unexpected fees or hold on your account while you are traveling can be frustrating and inconvenient so we do normally try to make sure that our guests are aware of this. Even though it mentions this on the Expedia website, our team should also be very clear about this. I am sorry this was not your experience. I was able to speak with the associate who assisted you while you were here. He is one of our newest team members and is still learning. I was able to explain to him the importance of being very clear in situations like this and he now understands what he could have done better. I have also sent a reminder to our entire team in an effort to provide better guest experiences. I am also sorry to learn that your guestroom had accessible amenities and that this was not shared with you upon arrival. Please know that you did not receive this room for any other reason other than the fact that we were sold out on the night that you stayed with us. Marriott does require all Marriott hotels to use all rooms whether they are accessible or not and while Marriott does not require hotels to discuss this at check-in, our hotel agents are trained to mention this just to make sure that our guests are comfortable during their stay. As I mentioned, OM is one of our newest agents and is still learning a lot and because he is still learning about all of our guest rooms, he did not realize that your room had these features or else he would have mentioned it to you. It was an honest mistake made by a new employee and again, I am very sorry but assure you that he now knows.If an accessible room type is something that definitely will not work for your travel needs, the best way to avoid getting one is to ask the reservation a

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Debra, it's unfortunate to hear that your recent visit did not meet your expectations. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize for the noise and other issues that marred the overall experience for you. We understand the importance of a peaceful night's sleep and wish you had alerted us to the noise issue during your stay, as we could have moved you to another, more peaceful room if available to make your stay as comfortable as possible. It's regrettable to read that you had challenges with our service in relation to your concern about the clogged toilet. As we hold ourselves to a much higher caliber of service, we'll be sure to discuss your concern with our team so we may improve in the future. Meanwhile, our maintenance team has been alerted to your comments so that they can take immediate action to fix the toilet issue you have highlighted. We are sorry you did not receive the room type you were looking for. In the future, we recommend you book directly through the hotel's brand website or call the hotel directly to guarantee a particular room type. When you book a room on a third-party channel, the room type is never guaranteed. Rather, you get to make a preference, which is subject to the hotel's availability after direct bookings are assigned their guaranteed room types. Thank you for considering our accommodation for your stay in Millbrae and taking the time to post your review. We appreciate both and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Marco, Thank you for the 5-star review - it's much appreciated! We are glad you liked the room and found it clean, and it's nice to know that our location suited you. We are also happy to hear that our breakfast hit the spot, and we hope you had easy access to everything you needed. Thank you for choosing Fairfield Inn & Suites SFO for your stay in Millbrae. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear John, Thank you for taking the time to post your review. We appreciate your feedback and are pleased to hear that our hotel's location was to your satisfaction. However, it's unfortunate that our facilities failed to exceed your expectations. We understand how important it is to maintain a fresh look and feel for the hotel building, and we are happy to announce that we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. We are very excited at the prospect of providing a renovated property for the satisfaction and enjoyment of our future guests, and we hope you will be back to see our finished product when everything is complete. Thank you for staying with us on this journey. Safe travels, and see you again soon!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Misa, Thank you for your review. We appreciate it. We hope your stay at Fairfield Inn & Suites SFO was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make your next stay enjoyable for you. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Thank you for staying with us on this journey. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Dennis, Thank you for choosing Fairfield Inn & Suites SFO for your short stay on this trip. We appreciate you telling us that you found the room satisfactory. We do apologize for the comfort issue you describe with the sofa height, and we thank you for sharing your feedback with us, as this allows us the opportunity to improve future guest satisfaction. Despite this, we are happy to know that you had a positive overall experience at our hotel, and we look forward to serving you again soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Jenniffer, Thank you for taking the time to review your recent stay at Fairfield Inn & Suites SFO. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Many thanks for the 5 out of 5 rating, Karen - it's greatly appreciated! We are so glad you had a positive experience with us on this trip, and we hope you will experience the same level of satisfaction on your future visits, too. Thank you for choosing Fairfield Inn & Suites SFO for your stay in Millbrae. We wish you safe travels & a very Happy New Year Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Corazon, Thank you so much for the 5-star review. We are pleased to hear that you had a pleasant and satisfying stay at Fairfield Inn & Suites SFO. From the clean and comfortable accommodations and user-friendly room amenities to the varied breakfast selection and friendly staff, it's great to hear that so many aspects of your stay pleased you so much, and the information you've provided will be beneficial for travelers who are considering a stay with us. Thank you for choosing us and taking the time to leave us feedback. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Lori, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your insights are invaluable in helping us enhance our product/service. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Until then, safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for the 5-star rating. We really appreciate it. We are so glad you had a positive experience during your recent stay at Fairfield Inn & Suites SFO, and we hope everything was in order and you had easy access to your essentials. We can’t wait to welcome you back for another pleasant experience. Safe travels, and see you again very soon!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Christine, Thank you for choosing Fairfield Inn & Suites SFO for your accommodation in Millbrae. We really appreciate you taking the time to share your feedback and leave us a 5-star review. We're thrilled to hear that our reception staff provided you with great service. We'll be sure to pass along the compliment to Om, who we know will be delighted to read your comment. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Reuel, Thank you for choosing to stay at Fairfield Inn & Suites SFO and leaving us a 5-star review. We really appreciate it. We hope your stay was relaxing and you had a good night's sleep at our property. We apologize for the disappointment you experienced with the shower and regret any inconvenience caused. Your voice is important to us, and we would like to know in more detail about the issue so we can take corrective measures for your future visits. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Until then, safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Helen, Thank you for the positive rating. We appreciate it. We hope your stay at Fairfield Inn & Suites SFO was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for your review. We appreciate you telling us that the location of our hotel was convenient for you. At Fairfield Inn & Suites SFO, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for the issues you describe with the room, shower, and microwave, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. We wish you had made us aware of these issues during your stay, as we are here to resolve your concerns right away. We will, however, alert our maintenance team to your comments so that they can take immediate action to address the issues you have highlighted with the shower and microwave. As for the room, we are happy to announce that we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. We hope you will give us another chance down the road, as we are eager to make this right!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for the positive rating. We appreciate it. We hope your stay at Fairfield Inn & Suites SFO was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Kevin, Thank you for the positive rating. We are glad that you liked the location and the hotel amenities, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Fairfield Inn & Suites SFO many more times in the future.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Nicholas, We are always pleased to receive feedback from our guests in relation to their stays at Fairfield Inn & Suites SFO, and we are delighted with your rating and comments - thank you very much. We are glad you had an easy check-in experience, and we appreciate that you have acknowledged our front desk staff for their excellence in customer service. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Leora, Thank you for the positive rating. We are glad that you liked the room and service, and it's nice to read that our location suited you. We also hope your stay at Fairfield Inn & Suites SFO was relaxing and you had a good night's sleep at our property. We do apologize for any difficulty with the shuttle app, and we would like to know in more detail about the issue as it allows us the opportunity to improve future guest satisfaction. We look forward to having you back soon for another great stay during your next trip to the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Kaitlyn, Thank you for the positive rating. We are pleased to hear that you had a great stay at Fairfield Inn & Suites SFO. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Jagdeep, We are always pleased to receive feedback from our guests in relation to their stays at Fairfield Inn & Suites SFO, and we are delighted to hear that our service impressed you! We are glad that you liked the location, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Lee, Thank you for your review. We appreciate your kind words for our staff, and we are happy that you enjoyed your stay with us. We are sorry to hear that you had issues signing up for a Bonvoy Marriott account using your zip code. We sincerely apologize for any inconvenience caused, but we are excited to learn that you are signing up to be a Bonvoy member!! Unfortunately, the hotel does not have control over enrollment applications, and it would be best for you to contact Marriott Bonvoy to assist you with getting your membership. We hope this aspect of your visit did not detract from your stay experience too much. We look forward to an opportunity to welcome you back and delight you with a superior experience during your next trip to the area.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team