Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Janina,I want to extend my heartfelt gratitude for taking the time to share your thoughts about your recent stay at the Intercontinental Mark Hopkins. I'm genuinely sorry to hear that your experience didn't meet your expectations, and I apologize for any inconveniences you faced.Your feedback regarding the age of the hotel, the condition of the rooms, and the noise disturbances from neighboring rooms is truly valuable to us. I completely understand how these factors can significantly impact the overall quality of your stay, especially during the quieter hours of the night.Please know that we are committed to ensuring our guests' comfort and satisfaction. Your feedback will undoubtedly guide us in making the necessary improvements to our facilities and services. Our team is dedicated to enhancing the guest experience and providing accommodations that align with the standards you rightfully expect from an Intercontinental hotel.I am truly sorry for any disappointment you encountered during your stay, and I sincerely hope you might consider giving us another chance in the future. We are dedicated to making your next stay exceptional and regaining your trust.

Thanks for staying with us. We appreciate your feedback!

Dear Clayton, Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you had a positive experience overall during your stay. If there are any specific areas where you feel we could improve and earn a higher rating in the future, please feel free to let us know. Your input is valuable to us as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back again in the future and provide you with an even better stay. Warm regards,

Thank you for taking the time to share your feedback, Alejandra! We're delighted to hear that you found our property lovely and enjoyed the quality of service provided by our team. However, we apologize for the inconvenience caused by noisy neighbors during your stay. Please rest assured that we take guest comfort and satisfaction seriously, and we will address this issue to ensure a more peaceful experience for our future guests. Your recommendation means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards!

Thank you for sharing your feedback with us, and we're glad to hear that you enjoyed your stay overall. We sincerely apologize for the inconvenience you experienced with the heater in your room. Your comfort is our top priority, and we understand that having a working heater is essential, especially during colder weather.We're sorry that our initial solution of providing additional blankets did not fully meet your needs. Your feedback is invaluable, and we will address this issue with our team to ensure that in similar situations, we offer more comprehensive solutions, such as relocating guests to rooms with functioning heaters.We appreciate your understanding and patience, and we hope that despite this issue, you were still able to enjoy your time with us. If you ever find yourself back in the area, we would love the opportunity to provide you with a seamless and comfortable stay. Please don't hesitate to reach out if there's anything else we can assist you with.

Thanks for staying with us. We appreciate your feedback!

Thank you for taking the time to share your feedback about your recent stay, and please accept our sincerest apologies for the shortcomings you experienced. We deeply regret that we failed to meet your expectations and provide you with the exceptional experience you deserved, especially on such a special occasion as your 40th birthday.We understand the importance of a comfortable stay, and we're truly sorry to hear about the issues you encountered with the heating system in your suite. It's unacceptable that you were not informed about this at check-in, and we apologize for any inconvenience this caused. We also apologize for the lack of communication regarding the lock change and the disturbance it caused during your stay.Your comments have been shared with our management team for immediate review and action to ensure that similar issues do not occur in the future. We take your feedback seriously and will use it to improve our communication and guest experience processes.We're glad to hear that you enjoyed the Top of the Mark and the view from your suite, but we understand that these positives were overshadowed by the service lapses you experienced. We are truly sorry for the disappointment this caused, and we appreciate your honesty.We would welcome the opportunity to make things right and regain your trust in us. If you would consider giving us another chance in the future, please don't hesitate to reach out to us directly, and we will ensure that your next stay with us exceeds your expectations in every way possible.

Thank you for choosing to stay with us, Jose. We appreciate your feedback and are pleased to hear that you had a good overall experience, particularly enjoying our location. We apologize for any shortcomings that you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that we maintain the highest standards in this regard. If there are any specific areas you feel we could improve upon, please feel free to share them with us. We hope to have the opportunity to welcome you back for a more exceptional stay in the future.

Dear Lorena, Thank you for bringing your experience to our attention. We apologize for the disappointment you encountered with the upgraded room you paid for, as it did not meet your expectations.It is regrettable to hear about the issues you experienced with the room's condition, including the dated appearance, wallpaper concerns, and plumbing issues. Please rest assured that we take your feedback seriously, and we will address these issues with our team to ensure such incidents are not repeated in the future.We are pleased to hear that you appreciated the hotel's location despite the shortcomings experienced during your stay. However, we understand that our guests expect and deserve a comfortable and seamless experience throughout their stay, and we regret falling short in delivering that to you.Your feedback is essential to us as we continually strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable stay.If you have any further concerns or if there is anything we can do to assist you, please do not hesitate to contact us directly.

Thanks for staying with us. We appreciate your feedback!

Dear Nazar,Thank you for taking the time to leave such a wonderful review of your recent stay with us. We are thrilled to hear that you had an exceptional experience and that Issa, our front desk team member, provided you with polite and helpful service during check-in.At InterContinental Mark Hopkins, we strive to ensure that every guest feels valued and well taken care of, and it is rewarding to know that our efforts made a positive impact on your stay. We will be sure to pass along your kind words to Issa and the rest of our team.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another outstanding stay in the future. If there is anything we can assist you with, please don't hesitate to reach out to us directly.

Dear Yu,Thank you for taking the time to rate your recent experience with us. We are delighted to see that you had a fantastic stay and awarded us with a perfect score.If you have any further feedback or if there is anything we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Des,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our staff to be friendly, accommodating, and attentive to your needs. Your comfort and satisfaction are our top priorities, and we are delighted that you enjoyed the quality of service provided by our team. We appreciate your valuable feedback and look forward to the opportunity to welcome you back for another memorable stay at our hotel. If there is anything else we can assist you with, please do not hesitate to let us know.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear William,Thank you for sharing your experience with us. We're delighted to hear that you found our beds to be super comfortable and that you appreciated the historic charm of our hotel.We're committed to preserving the elegance and charm of our property while also providing modern comforts to our guests. Your feedback is valuable to us as we strive to maintain the high standards that our guests expect from us.If there's anything specific you feel we could improve to earn a higher rating from you in the future, please don't hesitate to let us know. We appreciate your insights and hope to welcome you back again soon.Best regards,

Dear Elena,Thank you for taking the time to rate your experience with us on Expedia. We are thrilled to see that you had a 5-star stay at our hotel.Your positive feedback is greatly appreciated, and we are delighted to know that you had a wonderful experience during your time with us. If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know.We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

Dear Angel,Thank you for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you enjoyed the cleanliness and spaciousness of your room, as well as the amazing view from our property.We understand that our location atop Nob Hill can present challenges with its hilly terrain, but we're pleased to offer convenient access to various transportation options for our guests' convenience.Once again, thank you for your review, and we hope to welcome you back for another fantastic stay in the future.Best regards,

Thanks for staying with us. We appreciate your feedback!

Dear Joseph,Thank you for sharing your positive feedback about your recent stay at InterContinental Mark Hopkins. We are delighted to hear that you enjoyed the music in the lobby, the breakfast, and found the room to be of great value. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.If there is anything specific you would like during your next visit, please feel free to let us know. We appreciate your patronage and are committed to ensuring your future stays are just as enjoyable.Warm regards,Aubrey Yutuc Front Office Manager InterContinental Mark Hopkins

Dear Steven,Thank you for your kind words and recommendation! We truly appreciate your positive feedback about our hotel and staff. Providing a first-class experience for our guests is our top priority, and we are thrilled to hear that we met your expectations.It's always rewarding to know that our guests have had a memorable stay. Should your friends decide to visit, we look forward to extending the same level of hospitality to them.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

Dear Annaliese,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are delighted to hear that you enjoyed your stay, particularly the service, scenic views, and the well-appointed rooms.We continually strive to provide a memorable experience for our guests, and it's gratifying to know that we succeeded in making your stay enjoyable. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know.It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay.Best regards,

Dear Erica,Thank you for taking the time to share your feedback with us. We deeply regret the inconvenience you experienced during check-in, and we appreciate your understanding. Our team is dedicated to providing exceptional service, and we are pleased to hear that they were able to address the situation and make accommodations.Your comments are valuable to us as we continuously strive to enhance our guests' experiences. We sincerely apologize for any frustration caused, and we will take steps to ensure such issues are minimized in the future.If there is anything specific you would like us to address or if you have additional feedback, please feel free to reach out to us directly. We value your patronage and hope to have the opportunity to welcome you back for an improved and seamless stay.Warm regards,

Dear Barbara,I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay at Mark Hopkins Hotel.We are thrilled to hear that you found our staff to be very friendly and helpful. Providing exceptional service and creating a positive experience for our guests are our top priorities, and it is gratifying to know that our team met your expectations.Your kind words will be shared with our staff members, as they serve as motivation to continue delivering excellent service.We appreciate your choosing Mark Hopkins Hotel, and we look forward to welcoming you back for another memorable stay. If there is anything specific you would like to share or if you have additional feedback, please feel free to reach out.Thank you once again for your kind words.Warm regards,

Dear Paula,I trust this message finds you well. On behalf of the entire team at Mark Hopkins Hotel, I would like to express our sincere gratitude for taking the time to share your feedback about your recent stay.We are delighted to learn that you experienced excellent service from our staff across various departments, including the front desk, bellhop, in-room dining, and Top of the Mark. It is truly heartening to hear that our team's efforts contributed to a positive experience for you.Your observations regarding the spacious rooms and amenities are duly noted. We also appreciate your constructive feedback about the need for upgrades in certain areas, and we will certainly take this into consideration as we continually strive to enhance our guests' experience.I regret any inconvenience caused by the absence of in-room movies and a gift shop. Your comments are invaluable, and we will carefully review this aspect of our services to see how we can make improvements.Once again, thank you for choosing Mark Hopkins Hotel. We look forward to the pleasure of welcoming you back in the future. Should you have any further insights or if there's anything specific you would like to discuss, please don't hesitate to reach out.Warm regards,Aubrey YutucFront Office ManagerInterContinental Mark Hopkins Hotel

Dear Robert,Thank you for sharing your positive feedback about your recent stay at InterContinental Mark Hopkins. We are delighted to hear that you enjoyed the music in the lobby, the breakfast, and found the room to be of great value. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic experience.If there is anything specific you would like during your next visit, please feel free to let us know. We appreciate your patronage and are committed to ensuring your future stays are just as enjoyable.Warm regards,Aubrey YutucFront Office ManagerInterContinental Mark Hopkins

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Mark Darius,Thank you for your kind words regarding our amazing and friendly staff at the InterContinental Mark Hopkins. We are delighted to know that our team's dedication to providing exceptional service has contributed to your positive experience.Your feedback is greatly appreciated, and we look forward to the pleasure of hosting you again for another wonderful stay.Warm regards,Aubrey YutucFront Office ManagerInterContinental Mark Hopkins

Dear Clayton,Thank you for choosing the InterContinental Mark Hopkins for your stay and taking the time to share your feedback. We greatly appreciate your kind words about our iconic status, veteran staff, and the lively atmosphere at Top of the Mark.We also appreciate your constructive comments regarding the need for a refresh. Please be assured that guest feedback is crucial to our continuous improvement, and your observations will be shared with our management team for consideration.It is our commitment to provide an exceptional experience to all our guests, and we hope to have the pleasure of welcoming you back in the future to showcase the positive changes we strive to make.Warm regards,Aubrey YutucFront Office ManagerInterContinental Mark Hopkins

Thank you for your enthusiastic feedback! We're thrilled to hear that you found everything amazing during your stay. Your positive comments are greatly appreciated. If there's anything specific that made your experience exceptional or if you have any suggestions for us to continue providing excellent service, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,

Thank you for your enthusiastic feedback! We're thrilled to hear that you found everything amazing during your stay. Your positive comments are greatly appreciated.If there's anything specific that made your experience exceptional or if you have any suggestions for us to continue providing excellent service, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,

Thank you for your enthusiastic feedback! We're thrilled to hear that you found everything amazing during your stay. Your positive comments are greatly appreciated.If there's anything specific that made your experience exceptional or if you have any suggestions for us to continue providing excellent service, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,

Thank you for your enthusiastic feedback! We're thrilled to hear that you found everything amazing during your stay. Your positive comments are greatly appreciated.If there's anything specific that made your experience exceptional or if you have any suggestions for us to continue providing excellent service, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,

Dear Brian,I'm sorry to hear about the challenges you faced during your stay. Your feedback about the amenities and services in the room not meeting expectations is duly noted. We strive to provide a comfortable and satisfying experience for all our guests, and your comments will be shared with the relevant departments for immediate improvement. Your insights are invaluable, and we appreciate you bringing these matters to our attention. If you choose to stay with us again, we'll endeavor to make your experience much more enjoyable.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for your enthusiastic feedback! We're thrilled to hear that you found everything amazing during your stay. Your positive comments are greatly appreciated.If there's anything specific that made your experience exceptional or if you have any suggestions for us to continue providing excellent service, please feel free to share. We look forward to welcoming you back for another wonderful stay.Warm regards,