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El Secreto

Hébergement 2.5 étoiles

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Avis voyageurs

8,2 sur 10
Très bien

Équipements populaires

  • Piscine
  • Bain à remous
  • Parking inclus
  • Restaurant
  • Salle de sport
  • Petit déjeuner disponible
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Conditions

Arrivée

Arrivée : 15 h 00

Informations concernant l’arrivée

Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique

Enfants et lits supplémentaires

Les enfants sont admis

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale.
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation

Nous devons aussi mentionner…

Pour les massages, les réservations doivent être effectuées en contactant l'hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation

Foire aux questions

L'hébergement El Secreto dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine extérieure.

À combien s’élèvent les frais de parking ?

Cet hébergement dispose d'un parking sans voiturier gratuit.

Quelle est l'heure d'arrivée à l'hébergement El Secreto ?

Les arrivées sont prévues à partir de 15 h 00.

Où se situe l'hébergement ?

Découvrez toutes les richesses de San Pedro grâce à cet hôtel qui se trouve à 0,2 km de Cayes du Belize et à 4,7 km de Plage de Tranquility Bay. Parc national et réserve marine de Bacalar Chico et Plage Secret Beach sont également à 20 km de distance.

Avis

Avis sur l’hébergement

8,2

Très bien

9,2

Propreté

8,0

Emplacement

8,6

Personnel et service

8,8

Infrastructures et conditions de l’hébergement
Note des voyageurs de 10 (Excellent), d’après 39 avis sur 71.
Note des voyageurs de 8 (Bien), d’après 17 avis sur 71.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 71.
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 71.
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 71.

Avis

Avis vérifié

10/10 Excellent

hest

Les points forts : Propreté, personnel et service, confort de la chambre

Top

Allez y les yeux fermes! Vous ne serez pas déçus. Très bel hôtel. Très bonne nourriture. Personnel super sympa
Avis vérifié

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Stay Away

When we arrived at the hotel, the whole site smelled of sewage. The restaurant area, the grounds, the pool area. When we asked why they said the pipes had broke. But when we tried to get our monies back and leave there was no manager at the hotel. The desk person said the manager lives in Mexico. When even Expedia tried to get in touch with the hotel to get a refund for us they coudln't get an answer.
Séjour de 14 nuits en mars 2018
Avis vérifié

10/10 Excellent

Coco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Private & Secluded....exactly what we needed.

We absolutely enjoyed our stay at El Secreto. The private pool and bedding was the icing on the cake! Estel was amazing! We will most definitely return.
Séjour de 1 nuit en février 2018
Avis vérifié

10/10 Excellent

twodox

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Total relaxation in an idyllic setting.

El Secreto is a tiny gem of a hotel, with 13 beautiful cabins on a lovely site. Ours was around a lagoon and others are on the beach. The service was outstanding and the food in the restaurant was excellent and varied. The hotel is on the northern end of the island.San Pedro is 30 minutes away by boat or 45 minutes by golf cart along a very bad road. The nearest restaurant is a mile away, so you will eat nearly all your meals there, which can be expensive. We spent about $140/day for two, without a major bar tab. Estell, the manager, is a gem - witty, helpful and charming. Rather than spend a full week here, I recommend staying on the mainland or in San Pedro for your adventures and coming here after to chill out for a few days. Perfect for couples; NOT for children.
Séjour de 7 nuits en janvier 2018
Avis vérifié

8/10 Bien

Dianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Perfect place to get away from it all

My husband and I went to El Secreto for our one year anniversary. The hotel is stunning, and extremely private. We felt like we had the entire resort to ourselves. The staff were very attentive, but stayed in the background until you needed them. The grounds were stunning!! Every angle was like a post card. I had pretty high expectations but was very happily surprised. There were a few minor issues, we had trouble getting our hot tub turned on, out of the 7 nights we were there it was only turned on once, although we requested it every afternoon. Because of the time of year we went, the sand flies were quite bad (after the rainy season). The hotel did the best they could, and provided bug spray in all the rooms. In another couple of weeks they should be gone. We were looking for a place that we could escape the world, and found it at El Secreto. We still participated in the activities that we wanted to, but enjoyed the peace and quiet the most! We will definitely be back, and will highly recommend it to others we know who are thinking about Belize and Ambergris Caye as an option for a get away.
Séjour de 7 nuits en novembre 2017
Avis vérifié

10/10 Excellent

ELIAS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Amazing getaway

Amazing getaway
Séjour de 3 nuits en novembre 2017
Avis vérifié

8/10 Bien

Mariana

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Falta supervisión en el servicio de limpieza, si tienen malin+goetz de línea para amenities PERO nunca en 5 noches resurtieron jabones ni crema ni acondicionador. Tampoco kleenex El servicio/calidad en alimentos y bebidas regular y el precio MUY alto en relación. El lugar si es increíble, completamente remoto. Eso si es lo que buscan, está padre
Séjour de 5 nuits en septembre 2017
Avis vérifié

4/10 Médiocre

Mark and Jenny

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Poor experience but quick response & refund. Bats

El Secreto is located in a beautiful, remote spot on Ambergris Caye. If you're not familiar with the layout of the caye, be aware that in order to get to El Secreto from San Pedro, you need to take a 30-min water taxi up the coast to reach the El Secreto dock. There is no road that goes there from town. The villas are nice and spacious. We arrived in the afternoon and intended to stay for two nights. We got to our villa and thought - why is the thatched palm frond roof so thin? We could literally see cracks of daylight through it. What do they do when it rains?? We figured that it isn't a huge concern since there was no rain in the forecast while we were there. We enjoyed the hot tub, had dinner and went to bed. Around 4:30am, we woke up to the sound of loud rustling inside our villa. I switched on a light to find a bat flying around inside our bedroom! It was bumping into the ceiling, presumably trying to get out. The bat finally found a crack in the ceiling and left. We packed up our things and checked out early that morning. The person at the front desk did not appear surprised at our experience. To us it seemed like they already knew that they had a bat problem. Despite the bad experience, El Secreto was quick to arrange a boat to take us back to San Pedro for free, and they were also quick to grant my refund request for both nights. We would love to recommend this resort, but until they fix their pest / bat problem, we can not honestly recommend staying here.
Séjour de 2 nuits en mai 2017
Avis vérifié

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Nice property

Great stay overall, staff was excellent very helpfull always and the property is ver nice
Avis vérifié

2/10 Horrible

Jennifer

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

DO NOT STAY AT THIS HOTEL!!!!

The staff that picked us up from the airport was friendly. The staff met us at the dock to welcome us to the hotel, but it was downhill from there. The restaurant was mediocre, there was one other person in the reastaurant but it took a very long time to get our food, which was extremely overpriced. The room upon first glance was ok, but quickly realized that coffee cups were flilthy, there weren't adequate toteltries and the hot tub was cold. Those items were addressed by the staff. After settling in we encountered a bat flying in our room. We contacted the front desk, and they were not very quick to respond. They eventually caught the bat and removed it from our room. After waiting for another villa to be cleaned, they moved us in the middle of the night. After a long day of traveling and the bat encounter I was ready for a good night sleep, as soon as the lights went out in the new villa again the bat problem. After bringing this to the managements attention, a very delayed response, we checked out and moved to another hotel. They did not refund our money, and said that it was our problem. The bottom line is, the hotel is not well-maintained, in addition to the bat problem, the overall condition of the hotel is poor. The onsite management is not equipped to handle situations that require refunding money to guest. I waited 2 1/2 hours for response from the corporate office that ultimately said sorry we're going to keep your money!
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté

Great location but "rip off" for food

The El Secreto is located at a great beach - just don't check 50m left/right from the hotel beach as it starts to be a dump. The stuff is friendly and helps in supporting a pleasurable stay. Due to the location a trip to San Pedro (or the next restaurant) is rather a nightmare and therefore: only the option for food and drinks at El Secreto is available. El Secreto does provide food but the price is (allow me to write) a rip off as the quality as well as the service is so lala. Additional: changes to a menu normally end in a "no" - which is far away from customer friendly. With that written: location and stuff great - amenities improvement highly appreciated!
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre

beautiful ammenities, but very remote.

jacuzzi temperature did not work as desired, in general overpriced. beach very small, not good for swimming
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Christmas in paradise

Excellent place to stay and relax, staff went the extra mile to make our stay one we'll never forget. The resort's attention to detail is unsurpassed by any other place we've stayed Kudos El Secreto Ernie & Suzanne
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Isolated & bizarre... not in a good way.

While the pool area and restaurant on this property are very beautiful, the rest of the resort is not so great. Overall, we were pretty disappointed. We selected one of the ocean villas. The room smelled like urine. The palm leaf roof was covered in black mold, which created a constant musty, unpleasant odor. AC in the room stopped working the last night of our three night stay. It was 85 degrees & miserable. The mosquitos & sand flies are horrible, so you can't even open the doors. The shower water was salt water. Service is very slow at the overpriced & mediocre restaurant & bar. Sometimes housekeeping services your room but not always. When we checked in, the sheets were soft & comfortable. The next day, they were changed to a cheap, torn & itchy set. Towels were also torn. The private hot tub isn't warm, let alone hot. Well drinks are $15 at the bar. We felt like it was Hotel California. The energy is weird. Staff lives on property and their dogs go into fits of barking at all times of the day & night.There is so much plastic and trash on the beaches, if you step one foot off property it feels like a garbage dump. It is so sad. There has been no clean up since Hurricane Earl's devastation Aug 2016. Most of the staff speaks poor English, which is odd for an English speaking country. The other couples we met agreed it was a bizarre experience. I wouldn't go back.
Avis vérifié

10/10 Excellent

Blake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Remote luxury

Perfect place to escape and unplug in style. The staff was amazing and very friendly and helpful.
Avis vérifié

8/10 Bien

Arlen Jeferson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

excellent hotel

Excellent hotel. Did edge of a small but magnificent strech of beach. The villas are comfortable and clean. The stuff is a pleasure. The only complaint would be the mosquitoes but we got to admit that being tropical resort we have to allow for some mosquitoes. Overall a very nice place to be. If you want to have some rest and be deducted from the world and El Secreto is the place to be. We enjoyed our stay there
Avis vérifié

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent staff, room service, and amenities! Food was great as well
Avis vérifié

10/10 Excellent

Phillip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place is amazing! Especially if you need privacy. We rented a golf cart but that's not the way to go. The hotel will send a boat but we didn't know that. It's nearly impossible to find by road but if you do, turn toward El Norte Bar and drive down the beach for about a mile.
Avis vérifié

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Overpriced, far away from everything, no area to beach swim.
Avis vérifié

10/10 Excellent

JT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our experience at El Secreto was nothing short of amazing. We received 5-star treatment from the pick-up to the drop-off. It was the most relaxing resort I have ever been to, and not to mention it is very beautiful and just like the pictures. A great secluded and relaxing getaway for couples.
Avis vérifié

6/10 Satisfaisant

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre

Too remote

Nice hotel but too far from anything. If you want quiet and relaxing, then it is the place for you. If you want access to restaurants, shopping, activities, then it is not. Only accessible by boat. the hotel sometimes has a shuttle to town, but not always, and they didn't always post the schedule until the day of. Had to us water taxi a lot and it got to be expensive.
Avis vérifié

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Most Amazing Relaxing Experience

I have traveled the whole world and this by far was the most relaxing and luxurious accommodation that I have stayed at. We absolutely love this hotel. If you watch the youtube video of the resort that is a complete accurate depiction of what this place is like. It is in a very remote spot far north on the island, and is so quite and peaceful. The beaches are clean and the water is beautiful. The staff is so friendly and helpful. The food was delicious. If you are looking for a complete getaway that is relaxing and calm this is for sure where you want to be. I can't recommend this place enough. I not only plan to come back with my boyfriend, but I want to bring my mom to this place as well.
Avis vérifié

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Our own resort

El Secreto is small and quiet. We felt like we were on our own resort. The staff was not hovering but yet they were always available when we needed something. They took care of our every need. We were treated like royalty. It is a beautiful location. The entire experience was magnificent.
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place and very comfortable bed, loved the whole experience.
Avis vérifié

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

Best kept secret in San Pedro, Belize.

Every picture they post is exactly what we experienced. The Hotel and it's staff were more than amazing. We had the best trip ever and can't wait to go back... Hopefully on our Honeymoon.