Rezeption

Bewertungen von Motel 6 San Rafael, CA

2 out of 5
Motel 6 San Rafael, CA
737 Francisco Blvd E, San Rafael, CA

Bewertungen

6.4
27 von insgesamt 100 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
20 von insgesamt 100 Gästebewertungen haben eine Bewertung von 8 - Gut" "
15 von insgesamt 100 Gästebewertungen haben eine Bewertung von 6 - Okay" "
15 von insgesamt 100 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
23 von insgesamt 100 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6.4/10

Sauberkeit

7.0/10

Personal & Service

5.6/10

Ausstattung

5.8/10

Zustand der Unterkunft

5.8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Sergio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Todo bien, solo que la habitación asignada olía a cigarro
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Brand Experience Team am 20. Mai 2024
Hola Sergio,Apreciamos la maravillosa calificación, gracias por comunicarnos sus inquietudes; Esto nos ayudará a mejorar enormemente la experiencia de nuestros huéspedes.Lilith#Equipo6

6/10 – Okay

Susan

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Room seemed clean but old. Way overpriced! Blanket not much thicker than the sheet. Had to double it up. Woke early, thinking it was morning because of the bright lights outside the room lit the room with no way to keep out. Host was friendly and kind.
Aufenthalt von 1 Nacht im April 2024
Antwort von Brand Experience Team am 6. Mai 2024
Hi SusanThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 – Hervorragend

brad

Aufenthalt von 3 Nächten im April 2024
Antwort von Brand Experience Team am 2. Mai 2024
Hi Brad, Thank you for the 5-star rating!Natalie #Team6

8/10 – Gut

Mark, San Rafael

Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Cristian

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Brand Experience Team am 25. Apr. 2024
Hi Cristian,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 – Schlecht

Bryce

Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Sure they have hourly and weekly rates, that kind of place. Staff was nice enough, and when I left at 5am believe I saw 24 hour security, which was reassuring, but next time I'll stay a bit further off the highway, probably in Mill Valley.
Aufenthalt von 1 Nacht im März 2024
Antwort von Nancy Y. am 2. Apr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 – Schlecht

Kelsey

Verbesserungswürdig: Sauberkeit
I stayed here previously in an upstairs room and it was great very clean. However this time I stayed in a downstairs room and it smelled so strongly of mold that I had a hard time sleeping! The laminated floors were swelling up from moisture damage. I noticed that the shower curtain is not low enough so it lets a lot of moisture on the floor so maybe that is the culprit.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brand Experience Team am 27. Feb. 2024
Hi Kelsey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 – Okay

Jason

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Yosselin

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
No me dieron la clave del Wifi y el cuarto olia mucho a cigarro cuando entre con mi pareja. Habia cabellos en la cama y suciedad en la tasa del baño
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Brand Experience Team am 20. Feb. 2024
Hola Yosselin,Gracias por tomarse el tiempo de compartir su opinión. Estamos comprometidos a proporcionar una noche de descanso confortable y estamos decepcionados al saber que no cumplimos con sus expectativas. Nos gustaría disculparnos por su estancia no fue satisfactoria. Estamos comprometidos con la satisfacción de los huéspedes y agradecemos que se tome el tiempo para revisar su experiencia. Maz K.#Team6

8/10 – Gut

Garry

Aufenthalt von 6 Nächten im Juni 2023

2/10 – Ungenügend

Anthony

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I reserved a two-night stay 30 days ahead of time for an ADA room I called that 4:00 p.m. on check in day to make sure they don't give away my handicap room they said it will be fine when I get there in the evening I arrived at 9:00 p.m. was given a key for what I thought was a handicap room there was no handicap parking there was no grab rails in the bathroom the toilet was a low toilet this was not a handicap room and had many roaches. It was a long walk from the nearest parking space we crunched on roaches as we stepped into the room, funky smell prostitutes were strolling up and down in front of the motel and there were people in the parking lot walking between the cars looking in the windows I told the manager he Shrugged his shoulders and said call the police I just wanted my money back and to get out of there. It's a shame because I have not had the experience in the majority of Motel 6
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Nancy Y. am 2. Jan. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 – Hervorragend

Alice

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Loreli

Aufenthalt von 2 Nächten im November 2023
Antwort von Bik am 14. Dez. 2023
Hi Loreli thank you for your feedback, we really appreciated. see you again soon

10/10 – Hervorragend

Selvin AA

Aufenthalt von 1 Nacht im November 2023
Antwort von bik am 15. Dez. 2023
Hi Selvin We’re glad you enjoyed your stay! Come back real soon. thank you again see

10/10 – Hervorragend

conrad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Basic motel, inexpensive and good location for me, close to everywhere I needed to be
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von bik am 4. Nov. 2023
hi Conrad thank you feedback we really appreciated. hope to see you again

2/10 – Ungenügend

Stuart

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Motel 6 San Rafael Ca
This motel is dumb. I requested a ground floor room. I can walk stairs in due to a handicap. That was notified at time of booking. When I check in at the front desk. I was informed that bottom floor would be more money. This is discrimination and against the disability act. The front desk clerk was rude and unwilling to help. The TV in th TVq e room. HOTEL.COM should not represent this propert. Will never stay there against C
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Bik am 27. Okt. 2023
Hi Stuart,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time,i have review your reservation , reservation was for 1 king bed that night we were all booked downstairs room, that's why front desk agent gave you upstairs room front desk agent should accommodate your requested without any extra cost and apologize for any inconvenience.

4/10 – Schlecht

Francine, phoenix

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Found roaches in the room all they said was oh well it’s just a bug
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Brand Experience Team am 24. Okt. 2023
Hi Francine,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

10/10 – Hervorragend

Andrey

Aufenthalt von 1 Nacht im September 2023
Antwort von bik am 4. Nov. 2023
Hi Andrey We’re glad you enjoyed your stay! Come back real soon. thank you again see

4/10 – Schlecht

Craig

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a very unsafe place... seemed like there's a lot of prostitutes and gang members around this hotel... don't venture out after dark... wouldn't recommend staying and won't stay again
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Brand Experience Team am 9. Okt. 2023
Hi Craig,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

10/10 – Hervorragend

Bernadette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean room. Service is very good.
Aufenthalt von 1 Nacht im September 2023
Antwort von Brand Experience Team am 9. Okt. 2023
Hi BernadetteWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

2/10 – Ungenügend

CLAUDIO

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stayed two nights, firs night saw two bugs in the restroom, the second night I realized there were bugs different sizes all around, I thought only in the bathroom, but they were all around the room, could not tell exactly what kind they were,
Aufenthalt von 2 Nächten im September 2023
Antwort von Brand Experience Team am 28. Sept. 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 – Schlecht

Juan

Aufenthalt von 1 Nacht im September 2023
Antwort von bik am 4. Nov. 2023
We’d like to apologize for falling short. hope see you again we will do our best to meet your expectation

4/10 – Schlecht

Omar, Kirkland

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very noisy
Aufenthalt von 1 Nacht im September 2023
Antwort von Nancy Y. am 26. Sept. 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 – Ungenügend

Douglas

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Horrible
No tv, switched rooms also no tv and a/c didn't work. I found another room and was refunded my payment>
Aufenthalt von 1 Nacht im September 2023
Antwort von Brand Experience Team am 18. Sept. 2023
Hi Douglas,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 – Hervorragend

Rafael

Aufenthalt von 1 Nacht im September 2023
Antwort von Bik am 27. Okt. 2023
Hi Rafael We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

6/10 – Okay

Cecily

Mit Haustieren gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
The motel is probably the cheapest place to stay in marin county besides the youth hostel on the headlands. It is clean with no coffee maker and no lobby coffee. There is a coffee place 2 blocks away that opens at 6am
Aufenthalt von 1 Nacht im August 2023
Antwort von Nancy Y. am 5. Sept. 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 – Gut

Estefania, New york

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect location, good value for money in the area.
Aufenthalt von 1 Nacht im August 2023
Antwort von bik am 26. Aug. 2023
Hi Estefania ,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again

4/10 – Schlecht

Sean

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Newmeeh

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always very helpfull
Aufenthalt von 1 Nacht im August 2023
Antwort von Bik am 23. Aug. 2023
Hi Newmeeh ,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again

2/10 – Ungenügend

Gilbert

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
There was nobody at the office for me to check in. There were prostitutes soliciting me while I waited after ringing the bell. I was still charged for the room after I left @ approxamately 11pm or so. There are cameras around the property so one could probably pull the images up for the night I was there, didnt stay and still got charged. horrible
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Peter

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im August 2023
Antwort von Bik am 23. Aug. 2023
Hi Peter ,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again

2/10 – Ungenügend

Juan

Aufenthalt von 1 Nacht im August 2023
Antwort von bik am 23. Aug. 2023
Hi Juan ,Thank you for providing feedback.we really appreciated Your experience is important to us and we hope for the opportunity to improve your experience with us. please visit again

4/10 – Schlecht

JOZAL

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is not a place I will ever stay again, smelled like piss everywhere and smoke and booze. blankets on the bed have burnt black stains. Parking was awful. Not worth the money I spent for the night!!!!!
Aufenthalt von 1 Nacht im August 2023
Antwort von b am 10. Aug. 2023
we are apologized for in the inconvenience but as long as your reservation Smoking preference that's why smell like smoke,, hope to see you again we do our best to accommodate you

2/10 – Ungenügend

Marlin

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von B am 10. Aug. 2023
thank for your feedback. it will help us improve our service. hope to see you again

6/10 – Okay

Jan

Stay in motel.
Well the hotel staff was friendly and helpful. The room felt very second rate, I did not feel safe, there were a lot of hookers outside our door. It's not the Motel 6 we were expecting.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von B am 2. Aug. 2023
thank you for sharing experience. your concern noted we will do our best to make you feel safe and comfortable

6/10 – Okay

Andrew

Mit der Familie gereist
Aufenthalt von 3 Nächten im Juli 2023
Antwort von B am 2. Aug. 2023
Thank you for your feedback . we will do our best in your future stay

4/10 – Schlecht

Roberto

Aufenthalt von 4 Nächten im Juni 2023
Antwort von B am 2. Aug. 2023
Thank for your feedback . we will do our best to make your stay more comfortable

10/10 – Hervorragend

mindy

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Bryan am 27. Juli 2023
we really appreciated for your feedback, hope to see you again

4/10 – Schlecht

Marco

Aufenthalt von 1 Nacht im Juni 2023
Antwort von B am 2. Aug. 2023
thank you for your feedback.

4/10 – Schlecht

Juan

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Bryan am 27. Juli 2023
we are apologized for we did not meet your expectation, we will do our best make your future stay more comfortable . hope to see you again

10/10 – Hervorragend

Victor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good hotel
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Bryan am 30. Juni 2023
thank you for your feedback

2/10 – Ungenügend

Robin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
DO NOT stay here!
TV remote control was missing. Hair was on one of my pillows. DO NOT stay here!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von BRYAN am 30. Juni 2023
we are apologized for your inconvenience. your concern noted.

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Keep on driving
Just keep on driving. This place never sleeps. It’s really not even worth my time to write this.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von BRYAN am 30. Juni 2023
THANK YOU FOR YOUR FEEDBACK

6/10 – Okay

sharon ann

Verbesserungswürdig: Personal & Service
The motel itself was fine it was the outside not very safe at night
Aufenthalt von 7 Nächten im Juni 2023
Antwort von Bryan am 30. Juni 2023
thank you for your feedback. you concern noted . thank you hopefully see you again

2/10 – Ungenügend

Joseph

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Don’t expect a good night sleep if you stay here.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Brand Experience Team am 26. Juni 2023
Hi Joseph,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 – Okay

ROBERT

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Broken glass on floor. Ice machine out of order. Quiet time not enforced.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Brand Experience Team am 19. Juni 2023
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 – Okay

James

Geschäftlich gereist
Gut: Sauberkeit
The hotel itself was fine. The area and clientele seemed a bit sketchy.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Brand Experience Team am 19. Juni 2023
Hi James, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 – Hervorragend

Sara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was quiet and clean
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Bryan am 7. Juni 2023
thank you for your feedback , really appreciated, see you again

8/10 – Gut

Roy

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Bryan am 30. Juni 2023
thank you for your feedback , we will do our best on your future stay

10/10 – Hervorragend

Kristin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff are always super friendly they all great you when you walk past them I got to give him a thumbs up all the way around they've really picked the hotel up past few months keep up the great work
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Bryan am 3. Juni 2023
thank you for your feedback , we really appreciated see you again