6/10 Satisfaisant
Rebecca P.
17 févr. 2024
Les points forts : Propreté
Check-In Issues
Overall the apt. was nice and well located. Had some big issues with checkin though. On day of check-in I never received information on access code to enter apartment. Had to call VRBO to get ahold of the host as I was boarding the plane. Finally got in contact with the host, he sent me codes, thought all was fine. Arrived at the apartment around midnight in California to find that the code I was provided would not unlock the door. Called host multiple times over a 30-45 minute period and couldnt get ahold of him. Ended up having to call VRBO who could also not contact him. Ultimately had to make and pay for a hotel reservation at 1AM. Our group was finally able to get into the place the following day - host did leave us a bottle of champagne for our troubles.
still waiting on VRBO to refund what I spent on the hotel and have heard nothing in the way of a refund from the host for the night we spent in a hotel.
Not a bad place to stay, but any positives were sadly outweighed by the awful checkin experience.
Rebecca P.
Séjour de 3 nuits en janvier 2024