Hotel Santa Cruz

« The place is fabulous! A 3 days stay is a must. »

« The overall stay was fine but the washroom smells bad. »

« Beautiful views. Indoor pool was cool in the middle of summer! Room had small window AC unit. Food was pretty good, inexpensive, and convenient. The staff were accommodating with all our requests. There were several non guests who came just to eat on the outdoor patio and check out the view. They had some private rooms that could be used for events such as their upstairs bar. My only request for improvement would be for them to offer a laundry service for a fee so we dont have to go to the...

« Clean room and super comfy beds with 4 pillows »

« The only complaint I have, and it was my fault that I did not notice. I asked for a room for 3 adults and ot a room with 2 single beds, my fault for not questioning. The resort added a cot to remidey remedy the situation. »

« Had an issue with the Vittoria room and they upgraded me to the Octavia room for free. Absolutely wonderful place and helpful staff! »

« Clean room, great staff. »

« Great customer service. All staffs are friendly and nice. The food is excellent. Also, quiet and relaxing place to stay. I highly recommend this hotel. »

« WiFi was included, but only worked in the lobby and dining room, not in our room. There is a fee for everything. I am disabled, but there was 400 peso fee (about $3.80) to sit in a chair by the pool, ( I didn’t swim). After a bit of protest, they gave me a plastic chair to sit in. Staff was friendly. The water slide closed one hour after our check-in for the season. Don’t think we will stay there again. »

« Madie’s place is a nice, chill place to stay. We had the whole place to ourselves because of having 8 people. It is an older place with all the rooms but one on the third floor and all bathrooms on the first so keep that in mind when booking because it’s not convenient and might be an issue for older people and young children. Besides that the only other negative is the condition and size of the bathrooms, very small besides one of them and old and dirty looking. The host was amazing her name...

« The staff was very friendly and very attentive, which more than makes up for the facilities, which need updating. Our room was clean and we were well taken care of so we throughly enjoyed our quiet time in the resort. Thank you. »