6/10 – Okay
Sarah F.
28. Sept. 2025
Gut: Sauberkeit
We loved the location of the property - the area was walkable and close to the beach and boardwalk! We were also impressed with how clean the property was. We did however, have difficulty getting two issues resolved by the property management company. The wifi was out for almost half of our stay and the AC in the master bedroom was leaking water onto the floor. We communicated back and forth with the management company for a day and a half about the issues. During that 1.5 days I was told several times that maintenance would be over soon to address the issues - it wasn't until I filed a complaint through VRBO support that the maintenance worker was sent out. To remedy the situation the management company offered me a refund for a portion of my stay. More than 1 week after checking out I was still waiting on the refund. I did end up receiving the refund after giving the management company pushback and contacting VRBO support. Overall we loved the home and the location but spent an unreasonable amount of time communicating with the management company. Had they been more upfront with us about a timeframe for remedying the issues we would have had a better experience.
Sarah F.
Aufenthalt von 3 Nächten im September 2025