I had stayed at the Hotel Bosnia before as part of a small group so when I was visiting Bosnia and was going to be in Sarajevo for several days I naturally chose Hotel Bosnia. the hotel Issa very convienent location in city center and close to many of the city's tourist attractions. I was traveling with a friend and we arrived mid-morning after taking a train from Mostar and of course did not expect to check in early and stored our luggage and toured some local attractions. We returned to the hotel at 1:00 and waited until 2:00, the check in time. Even though we were seated directly in front of reception, the clerk did not acknowledge our presence until I went to the desk and asked if we could check in. When checking out, I asked the same clerk to call a taxi and he went on to do other things. Needless to say with silver & gold status with two major hotel chairs, on future visits to Sarajevo I will stay at one of their properties. Since I had stayed there previously I under stood the control system installed in the rooms, my friend did not and wondered why nothing in the room worked. The room system requires your room key be placed in a control panel to operate lights and air conditioning. This was not explained to me at any visit, but learned from electrical engineer who was part of my small group during my first visit.