Dear Alexander,Thank you for taking the time to post your review on Hotels.com, and for the top review. It was lovely to read your feedback regarding your stay.I noted your comment in regards to guest noise from our terrace. I was pleased to see that the Receptionist worked to address this for you. We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Guest, Thank you for the great review of The Crown Spa Hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giorgia

Dear Guest, Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely， Philippe

Dear guest, thank you for your review. I am sorry that you felt slightly disappointed with your stay. We do believe that our continental breakfast has a good range of products,with fresh pastries, fresh breads, hot dish every day,and much more. Kind regards. Philippe

Dear Dawb,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Kimone,Thank you for taking the time to post your review on Expedia and for the 4/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Migiena,Thank you for taking the time to post your review on Expedia.I was sorry to read your feedback relating to the carpet in your bedroom. I can see that you occupied room 353, and I have passed on a copy of your review to the housekeeping team to further investigate and respond back to me.We do review and react to all feedback. Thank you for taking the time to pass on your comments. Kind regardsMartin R Bradnam, GM and Team at the Crown Spa, Scarborough.

Dear Tina,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay with us and found our staff, especially Ashley in the restaurant, to be fantastic. Your kind words regarding the evening meal, breakfast, and the lovely view from your room are greatly appreciated.We understand your observations regarding the dated aspects of our spa facilities and rooms. While we take pride in our unique and retro charm, we also recognize the importance of modernizing certain amenities to better meet the expectations of our guests. Your comments regarding the temperature of the room, shower options, and availability of robes and slippers have been duly noted, and we will certainly take them into consideration as we continue to improve our offerings.We apologize for any inconvenience you experienced during your stay, and we appreciate your constructive feedback as it helps us identify areas where we can enhance the guest experience. Rest assured, we are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Thank you once again for choosing our hotel, and we look forward to serving you again soon.Warm regards,Martin R Bradnam, General Manager

Dear Susan,Thank you for taking the time to post your review on Expedia and for the top review 5 out of 5. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Daniel,Thank you for taking the time to post your review on Expedia. I was sorry to see your score of 1 out of 5.I do review and react to all feedback, which is invaluable. Any comments are also shared with the team.With Kind regards and best intentions, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Antony,Thank you for taking the time to post your review on Expedia and for the 4 out of 5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R Bradnam, General Manager and the hotel team.

Dear Iwona,Thank you for taking the time to post your review on Hotels.com, and for the 6/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Judy,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Sophia,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the inconveniences you experienced during your recent stay. Please accept our sincere apologies for the issues with the TV in the bathroom and the malfunctioning toilet. This falls short of the standards we strive to uphold and we regret any frustration this may have caused.Your comments are extremely valuable to us as they help us to identify areas for improvement. We will be conducting a thorough investigation into the TV signal and plumbing issues to ensure they are addressed promptly and effectively.We are delighted to hear that you enjoyed the spa facilities and appreciate your positive feedback in that regard. However, we understand that the overall experience was marred by the shortcomings in your room, and for this, we are truly sorry.Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention.Warm regards,Martin R Bradnam, General Manager

Dear Simon,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Tatiana,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Anonymous,Thank you for taking the time to share your recent experience with us. We are deeply disappointed to learn that your stay did not meet your expectations, and we sincerely apologize for the numerous issues you encountered during your time with us.Please know that what you have described does not reflect the high standards of cleanliness and service that we strive to uphold. We take your feedback very seriously and will be conducting a thorough investigation into the cleanliness issues you have highlighted, both in the guest room and in the gym. Immediate action will be taken to address these concerns and prevent similar incidents from occurring in the future.We are pleased to hear that you had a positive check-in experience and encountered friendly and efficient staff. However, we regret any inconvenience you experienced during the check-out process and apologize for the lack of attentiveness from our team members. This is certainly not indicative of the level of service we aim to provide, and we will address this internally to ensure improvements are made.We understand your decision not to return, but we would like to extend our sincerest apologies once again and assure you that we are taking your feedback seriously to prevent such issues from happening in the future. If you would be willing to give us another chance, we would be grateful for the opportunity to make it right.Thank you for bringing these matters to our attention.Warm regards,Martin R Bradnam, General Manager

Dear Sarah,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Pat,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We deeply apologize for the inconvenience and dissatisfaction you experienced during your time with us.We take your comments seriously and have already addressed the issues you mentioned with our housekeeping and maintenance teams to ensure such lapses do not recur in the future. Our guests' comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.We are glad to hear that you found our staff to be friendly and enjoyed the food provided. However, it's disappointing to learn that your overall experience did not meet your expectations. We truly value your feedback as it helps us to continuously improve and enhance the quality of our services.We hope that you will reconsider and give us another opportunity to provide you with the exceptional experience that you deserve. Please do not hesitate to contact us directly if you would like to discuss your concerns further or if there is anything else we can assist you with.Thank you once again for your feedback, and we sincerely apologize for any inconvenience caused.Warm regards,Martin R Bradnam, General Manager

Dear Anonymous,We sincerely apologize for the unsatisfactory experience you encountered during your recent stay at our hotel. Your feedback is truly concerning, and we deeply regret that we failed to meet your expectations.We understand the importance of a clean and well-prepared room upon check-in, and we sincerely apologize for the oversight in cleanliness. This does not reflect the high standards we strive to maintain. Rest assured, we have addressed this issue with our housekeeping team to ensure such lapses do not occur in the future.Regarding the delay in preparing your room, we acknowledge the inconvenience this caused you and understand your frustration. We are actively working to improve our check-in process to prevent such delays from happening again.Additionally, we are truly sorry if you felt our staff were rude or inattentive. Hospitality and professionalism are core values of our team, and we regret any interactions that did not reflect this. We will be providing additional training to our staff to ensure that all guests receive the courteous and attentive service they deserve.As for the managerial availability during your concerns, we deeply apologize for the inconvenience. We understand the importance of addressing guest concerns promptly, and we are taking steps to ensure that management is readily available to assist guests during their stay.We genuinely value your feedback as it helps us identify areas for improvement. We would like to extend our sincerest apologies once again and hope that you will consider giving us another opportunity to exceed your expectations on your next visit.If you would like to discuss your experience further or have any additional concerns, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making amends.Warm regards,Martin R Bradnam, General Manager

Dear Martin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your stay. It is disheartening to learn that we fell short of your expectations in several areas.Please know that we take your comments seriously and have addressed these issues with our team to ensure that such lapses in service and cleanliness are not repeated. We are actively working to improve our breakfast offerings and the overall condition of our rooms to provide a more comfortable and enjoyable stay for all our guests.Regarding the temperature in your room, we regret any discomfort you experienced. Our team is looking into ways to better regulate room temperatures to ensure a more pleasant environment for our guests.We understand your concerns about the appearance of the hotel and the demeanor of our staff. Rest assured, we are taking steps to address these issues promptly, including additional training and staffing adjustments.We appreciate your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the level of service and quality that we strive to deliver.Sincerely,Martin R Bradnam, General Manager

Dear Mrs Suzanne,Thank you for taking the time to post your review on Expedia, and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Elizabeth,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent stay. It's disheartening to learn that our financial administration fell short of your expectations and that you had to invest your valuable time in resolving issues that arose.Rest assured, we take your concerns seriously and are actively investigating the delays in processing your credit card refund. This is certainly not the level of service we aim to provide, and we are committed to rectifying this situation promptly.We genuinely appreciate your patience and understanding as we work to address these issues.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in our hotel in the future.Warm regards,Martin R Bradnam, General Manager

Dear John,Thank you for taking the time to post your review on Hotels.com, and for the 8/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Krzysztof,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be friendly and enjoyed our hotel amenities such as the gym. We apologize if the condition of the room did not meet your expectations, and we will certainly address any maintenance issues to ensure a more comfortable experience for our guests in the future. Your comments regarding breakfast are duly noted, and we will strive to improve in this area. We appreciate your willingness to stay with us again and look forward to welcoming you back for an even better experience. Kind regardsMartin R Bradnam, General Manager

Dear Michelle,Thank you for taking the time to post your review on Expedia and for the 5/5 review. It was amazing to read your feedback regarding your stay.I noted and apologize for any inconvenience or confusion caused with the pre-authorization, and note your feedback in relation to the locker key and plaster at the end of the pool.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager

Dear Andrew,Thank you for taking the time to post your review on Hotels.com, and for the 10/10 review. It was amazing to read your feedback regarding your stay.We hope to welcome you back soon, Kind regardsMartin R BradnamGeneral Manager