I hesitate to write a review because on the one hand, the house was great but on the other hand, my experience with Vacasa was terrible.
The house was awesome! Kitchen had all the equipment we could think of, house was very clean and well maintained, yard was well cared for and perfect for running around with our dog, water equipment was easy to use and in great condition!
Unfortunately, working with Vacasa has been unpleasant! We rented both the main house and the cottage. We had no problem accessing both when we arrived, and several of us dumped our luggage in the cottage where we would be sleeping. We spent the evening hanging out in the main house and when (at 8pm) we tried to get back into the cottage, discovered that the cottage's e-lock had died. We called Vacasa to find out if there was a lockbox on the property or to have someone let us in. Vacasa told us that someone would be out in ~20 minutes, but in the meantime, we could look for the lockbox. My entire party spent our entire evening searching the property with phone flashlights for a lockbox that - spoiler! - doesn't exist! No back up method to get into the cottage should the batteries in the lock die!
No one ever showed up or called me back. I called Vacasa FIVE times between 8pm and 11:30pm before the manager finally called me (no backup managers were called when the first one couldn't be reached). At that point, she could only reach out to a locksmith who could come by the next day. We had to squeeze our entire party into the main house and we didn't have access to any of our stuff (medications, clothing, drivers licenses, etc.) until the next day.
TL;DR: the e-lock died with all of our stuff inside and Vacasa was unable to help.
