Thank you for sharing your candid evaluation. We apologize for the service issues you encountered during your stay and regret the inconvenience caused. I have shared your concerns with my team to ensure a better experience for future guests. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, General Manager

Dear Ted, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor you experienced during your stay. We understand how important a fresh and comfortable room is for our guests. Your comments about the refrigerator and evaporators are noted, and we will investigate and address this issue promptly. We appreciate your understanding and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

Dear Emily, Thank you for choosing Extended Stay America! Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are delighted you enjoyed your time with us. It's truly heartwarming to be considered you and your family's favorite. We will certainly share your generous compliments with our entire team to recognize them for a job well done. We hope you will revisit us whenever your travel brings you back our way.Sincerely,Hotel Management

Dear Adam, We deeply your experience fell short of your expectations. Please accept our apologies for any disappointment you encountered with the property's condition and services provided. Your feedback is invaluable to us, and we are committed to addressing your concerns internally to ensure meaningful improvements. Regarding our breakfast offerings, we understand the importance of a satisfying start to the day. We apologize for any inconvenience caused by the limited selections. Your feedback will be shared with our team to enhance our offerings. We truly appreciate your understanding and hope for the chance to regain your trust during a future visit.Sincerely, Hotel Management

Dear Henry, Thank you for being our guest and for your feedback! We're glad to read that we were able to accommodate your late check-in. Providing flexibility and convenience for our guests is important to us, and we're pleased that we could assist you during your arrival. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Aniket, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us at our budget-friendly hotel. Providing a comfortable and affordable experience is our goal, and we're thrilled that we met your expectations. We look forward to welcoming you back at Extended Stay America for another great stay soon! Sincerely,Hotel Management

Dear Angelica, Thank you for bringing these concerns to our attention. We deeply apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are taking immediate steps to address the cleanliness issues you described. Your feedback is invaluable, and we will work diligently to ensure that future guests do not experience similar inconveniences. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

Dear Ivonne, Thank you for sharing your feedback! We apologize for any discrepancies between our online images and the reality of your experience. Your feedback is invaluable, and we're committed to ensuring accuracy in our online representations. Rest assured, we're taking steps to update our images for greater transparency. Thank you for bringing this to our attention, as it helps us enhance our guests' experiences. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for taking the time to provide feedback regarding your recent stay. We regret to learn of the challenges you encountered and extend our sincere apologies for failing to meet your expectations and our established standards. Your insights have enabled us to pinpoint areas necessitating additional attention, and we are committed to implementing any required measures. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Ramon, Thank you so much for this honest review. We have noted your feedback about remodeling and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear John, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We regret any inconvenience caused by the elevator and apologize if our service and complimentary grab-and-go breakfast fell short of your expectations. Your comments are invaluable as we always strive to enhance our guest experience. We will address your concerns with our team to ensure a more fulfilling visit for our guests. We hope you will consider revisiting us in the future so we can make it up to you.Sincerely, Hotel Management.

Dear Helen, We appreciate your feedback regarding our friendly and informative front desk staff members. However, we sincerely apologize for any inconvenience with the elevators and card readers; we will share your observations with our maintenance team to ensure a more seamless stay for future guests. Your comments are invaluable to us as we always strive to enhance our guest experience. We appreciate you bringing these matters to our attention. We hope you will allow us another opportunity to welcome you back and show you the fulfilling visit you should always expect from us.Sincerely,Hotel Management

Dear Mohammad, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely, Hotel Management

Dear QUNYI, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Aleada, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management

Dear Bryan, We're delighted to hear you had a restful stay at Extended Stay America! Providing excellent service and a comfortable night's sleep are our top priorities. We appreciate your positive feedback and hope to welcome you back in the future. Your comfort is our commitment.Sincerely,Hotel Management

Dear Tonya, We appreciate your feedback and deeply regret that your recent stay did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the unwanted odor and our beds. We take these concerns seriously and will work diligently to address them, ensuring a more pleasant experience for our guests in the future. While we understand that your experience was not up to our usual standards, we hope you will consider staying with us again, allowing us the opportunity to provide you with a better and more comfortable stay.Sincerely,Hotel Management.

Dear Guest, Thank you for sharing your detailed review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need. Therefore, we especially appreciate your kind comments recognizing the service provided by our staff, and we will surely share your compliments with them. It's great to know your stay was enjoyable overall. However, we apologize for the various issues that you encountered. Your suggestions regarding our complimentary grab-and-go breakfast and in-room amenities are much appreciated. We'll use your valuable feedback for future enhancements. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will address them effectively for improvement. In the future, please know our front desk is staffed around the clock and is always happy to handle anything that will make your stay more comfortable. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Velma, Thank you for staying with us. It was great to read about the enjoyable aspects of your visit. We also extend our gratitude for complimenting our staff and relaxed atmosphere. However, we apologize for any difficulties you had during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management

Dear Tim, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Donna, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit. We apologize for the inconvenience caused by the front desk clerk's response to your accidental entry into another guest's room. We will address these concerns with our team to ensure they handle these situations with the utmost professionalism and concern for our guests' well-being. We are also currently reviewing our security measures and will take appropriate action to ensure the safety of our guests and their belongings. Our housekeeping and maintenance teams will also be notified immediately to resolve and maintain the highest standards of cleanliness and maintenance. Thank you again for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management

Dear Sue, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered during your stay, and we apologize for not meeting your expectations. This will be addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Tracy, We appreciate you choosing us for your recent stay during the concert trip. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We have also noted your comments regarding breakfast. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear Weijian, Thank you for your recent stay and for taking the time to post your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management

Dear Guyemoon, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing Extended Stay America. We are pleased to know you liked your time with us. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review of our quiet location. Thank you again.Sincerely,Hotel Management

Dear mathew, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management