6/10 Satisfaisant
Sarah M., Missoula
7 nov. 2025
Les points forts : Propreté
The property’s location is absolutely stunning—surrounded by hiking trails and offering a lovely outdoor space. The outdoor amenities, including the pool, pickleball court, and fire pits, are great. However, when you’re paying a premium price, you expect the home to match the listing and the hosts to be responsive and transparent. We had 13 women stay for a 40th birthday celebration and specifically chose this home for the number of king-size beds advertised. The night before check-in, we discovered only one bed was actually king-size. This was a major issue, as women had agreed to share beds with people they didn't know well. After reaching out immediately, we experienced drawn-out communication with no resolution offered—despite the hosts acknowledging the listing had recently changed. We booked five months earlier and were never informed. When we requested a one-night refund, it was denied. VRBO offered cancellation, but that wasn’t feasible given everyone had already traveled from across the country.As vacation rental hosts ourselves, we found the lack of accountability disappointing. We eventually received a small refund, but only after persistent follow-up. Additional issues: bathroom doors not latching, nonfunctional dressers, broken coffee machines, several outdoor lights not working and a construction crew unexpectedly arriving to work on the pickleball court during our planned tournament.Setting is beautiful, but the experience felt impersonal and misrepresented.
Sarah M.
Séjour de 4 nuits en octobre 2025