4/10 – Schlecht
Natalie
Mit der Familie und kleinen Kindern gereist
11. Aug. 2025
Gut: Ausstattung
We paid and confirmed our two room suite. One week before arrival they called and took details and confirmed for our arrival. 30 minutes before our early arrival we received an email that said to call Club Wyndam Resorts in Sedona AZ. because they had “downgraded” our room. I called and they said they had overbooked and the only thing available were two downgraded rooms and would have to separate us. They didn’t have any options other than to send us another 25 miles to Flagstaff. This was not our plan. Then they were going to charge us another $158.00 which I refused to do. They took the charge off. We had to take the separate rooms my husband took the two young boys to one room and I took the girls to another. This was not right. Especially that we were confirmed a week prior to the date and gave us such a late notice. Plus we even arrived early. I seriously think we need to be compensated for the inconvenience. Our whole planned vacation was separated. Is there anything that Expedia can do to help us out. The room had a roach in it and the bathroom doors were dirty. I would not recommend them as you are not guaranteed what you pay for and confirmed. Finally, because we were downgraded and did not get what we requested and paid for we should not have been charged the same amount we agreed on for the 2 room suite. I have never had to complain about services from Expedia but this one should be known for others.
Natalie
Aufenthalt von 2 Nächten im Juli 2025
