4/10
Upon arrival, it was immediately noticeable that the lobby area was in a state of disrepair and cleanliness. The worn-out appearance and lack of cleanliness left a negative first impression, which was not rectified throughout my stay.
Additionally, the absence of a receptionist and the DIY style of picking up room keys was highly unusual and concerning. This practice not only felt impersonal but also raised serious security issues. It was alarming to realize that anyone could potentially access keys to different rooms without any form of verification.
Moving on to the room itself, I found it to be inadequately sized. The limited space meant that even basic tasks such as opening luggage became a challenge, as there was insufficient room to fully extend them on the floor.
Furthermore, the condition of the bathroom left much to be desired. The small and outdated facilities were accompanied by issues such as water leakage, making the overall experience uncomfortable and inconvenient. The tiny sink in the bathroom was particularly frustrating, as it did not provide adequate space for basic hygiene tasks such as washing one's face.
Overall, my stay at Cozy Hotel fell far below expectations, and I believe there is significant room for improvement in various aspects of your establishment. I hope that you will take this feedback seriously and consider implementing necessary changes to enhance the quality of your services and facilities.