2 Innenpools, 10 Außenpools, Cabañas (kostenlos), Sonnenschirme
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Bewertungen von Granada Luxury Belek - All Inclusive

Granada Luxury Belek - All Inclusive
Belek Mahallesi Cumhuriyet Caddesi, No. 7-102, Serik, Antalya

Bewertungen

8.6

Hervorragend

129 von insgesamt 223 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
53 von insgesamt 223 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 223 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 223 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
16 von insgesamt 223 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.8/10

Sauberkeit

8.4/10

Personal & Service

8.8/10

Ausstattung

8.8/10

Zustand der Unterkunft

8.4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Andreas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel
Sehr schönes Hotel mit grandioser Wasserwelt. Das Zimmer war gut,das Mobiliar war schon etwas abgelebt,aber das störte uns nicht. Nicht so gut gefallen hat uns der Strandbereich.Die Liegen sind dort sehr eng aneinander gestellt. Das Essensangebot im Hauptrestaurant war sehr vielfältig und extrem ansprechend hergerichtet. Die "Freßmeile" beim Poolbereich war vorallem für die Kids zum Snacken zwischendurch ein absoluter Traum. Das Personal war durchwegs freundlich und hilfsbereit. Die Shows am Abend waren top,sehr professionell. Alles in Allem ein super Hotel,wenn man mit Kindern unterwegs ist.
Aufenthalt von 6 Nächten im Oktober 2023
Antwort von CRM Management Granada Luxury Belek am 6. Nov. 2023
Lieber Gast "Andreas",wir bedanken uns recht herzlich für die positive Rückmeldung und Bewertung. Auf ein Wiedersehen mit Ihnen in unserem Hause würden wir uns sehr freuen. Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 – Gut

Dirk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Umfassendes AI-Hotel für Familien
Zimmer und Sauberkeit gut. Essensauswahl und Qualität gut. Anlage sehr groß mit viel Entertainment. Zimmerauswahl sehr umfassend. Wir waren sehr zufrieden als Familie.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von CRM Management Granada Luxury Belek am 31. Okt. 2023
Liebe "Dirk",wir danken Ihnen für die nette Bewertung und freuen uns, dass wir Ihnen einen unvergeßlichen Aufenthalt im Granada Luxury Belek gestalten durften. In der Hoffnung auf ein baldiges Wiedersehen in unserem Hause verbleiben wir mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek

8/10 – Gut

Dirk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Prima Familienurlaub
Prima AI-Hotel für Familien. Riesiger Pool, mehrere Kinderpools, Hallenbad, Adults-online Bereich. Viele Außenveranstaltungen, etwas abseits vom Haupthaus, daher dort ruhig. Restaurants mit Speisen und Service gut. Zimmer sauber. Lobby schön ruhig, mit ausreichend Sitzgelegenheit, aber leider mit etwas unterdurchschnittlichem Service, Getränke muss man regelmäßig selbst an der Bar holen, wenn man nicht ewig warten will. Übliches Entertainment Tagesprogramm.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von CRM Management Granada Luxury Belek am 27. Okt. 2023
Liebe Gäste “ Dirk”,als gesamtes Granada Luxury Belek Team, möchten wir uns recht herzlich für Ihre Bewertung bedanken. Wir geben besonders großen Wert auf die Zufriedenheit unserer Gäste. Wir bedanken uns bei Ihnen, dass Sie Ihre Meinung mit uns mitgeteilt haben, ihre Kommentare sind für uns sehr wichtig. Alle Bemerkungen werden vom Hotelmanagement aufmerksam analysiert und dienen zur Erhöhung der gesamten Servicequalität. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit besten Grüßen.Mit freundlichen GrüßenCRM Management Granada Luxury Belek crm1@granada.com.tr

10/10 – Hervorragend

Jessika

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 9 Nächten im April 2023
Antwort von CRM Management Granada Luxury Belek am 15. Mai 2023
Dear Jessika, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Salie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles gut gelaufen
Aufenthalt von 4 Nächten im Oktober 2021
Antwort von CRM Management - Granada Luxury Belek am 5. Nov. 2021
Lieber "limboFrankfurt", Es hat uns sehr gefreut zu lesen, dass Ihre Wahl wieder auf Granada Luxury Belek fiel. Wie schön, dass es uns erneut gelungen ist Sie für unser Haus zu begeistern. Vielen Dank für das Teilen Ihrer Erfahrungen sowie für die positive Bewertung unseres Hotels. Auf ihren nächsten Besuch in unserem Hause freuen wir uns jetzt schon! CRM Management Granada Luxury Belek

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 4 Nächten im Juli 2020
Antwort von CRM Management Granada Luxury Belek am 23. Juli 2020
We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable. Looking forward to see you here again soon. Kind Regards, CRM Management Granada Luxury Belek

10/10 – Hervorragend

Dirk

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Supergute Erholung auch zu Corona-Zeiten
Das Hotel ist baulich in einem guten Zustand mit einer breiten Zimmerauswahl und hat ein schlüssiges Hygiene Konzept, dass auch gut umgesetzt wird. Service sehr gut, Essensauswahl- und Qualität gut. Nette und lõsungsorientierte Guest Relation. Strandbesuch ist mit einem halbstündig fahrenden Shuttle problemlos. Sehr gute WLAN Verfügbarkeit und Bandbreite, selbst am hoteleigenen Strand. Der Hauptpool ist riesig. Hier vergisst man direkt die Pandemie. Wir kommen wieder !
Aufenthalt von 3 Nächten im Juli 2020
Antwort von CRM Management Granada Luxury Belek am 10. Juli 2020
Lieber "Dirk ", wir haben uns sehr über Ihr positives Feedback gefreut. Absolutes Wohlfühlerlebnis und ein perfekter Urlaub erwartet Sie auch bei Ihrem nächsten Aufenthalt. Mit freundlichen Grüßen CRM Management Granada Luxury Belek

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 8 Nächten im Oktober 2019
Antwort von CRM Management Granada Luxury Belek am 30. Okt. 2019
Thank you for taking the time to write a review regarding your recent stay. It was a pleasure for us to read your feedback and to know that you spent a great vacation here. We also would like to thank you for the gracious words about our staff It will be a great pleasure to welcome you in Granada Luxury Belek again. Best Regards, CRM Management Granada Luxury Belek

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 5 Nächten im September 2019
Antwort von CRM Management Granada Luxury Belek am 8. Okt. 2019
Thank you for honoring us with this review and the compliments. We are delighted that our facilities, the high-quality service and the welcoming atmosphere made you enjoying the time that you spent in our hotel, to the fullest. It would be a pleasure for us to see and service you again at Granada Luxury Belek. Kind Regards, CRM Management Granada Luxury Belek

8/10 – Gut

Manuela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im April 2019
Antwort von CRM Management- Granada Luxury Belek am 13. Juni 2019
Dear "Manuela ", Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again. Kind Regards, CRM Management Granada Luxury Belek

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es wurde von Expedia ein falsches Zimmer im Kinderbereich zugewiesen. Um ins eigentliche Hotel zu kommen, musste ich vor Ort kräftig draufzahlen. Die Klimaanlage war ausgestellt. Es war nachts viel zu warm. Man darf auf den Balkons rauchen. Wenn man lüftet, zieht der Rauch ins Zimmer. Das Essen ist mittelmäßig.
Aufenthalt von 4 Nächten im April 2019
Antwort von CRM Management Granada Luxury Belek am 12. Mai 2019
Sehr geehrter Gaeste, Wir bedanken uns für Ihre Bewertung und damit verbundenen Zeitaufwand. Es tut uns leid, dass Ihnen die Zimmerreinigung, das Personal und die Überdachung am Strand nicht gefallen haben. Der Grund des Benutzung von den Sonnenschirmen ist; den Gästen mehr Privatbereiche zu besorgen. Alle Bewertungen werden vom Qualitätsmanagement sehr sorgfältig bearbeitet und an die Ansprechpartnern weitergeleitet, dementsprechend auch Verbesserungen gemacht. Wir bedanken uns, dass Sie bei der Entwicklung mitgemacht haben. Wir wünschen Sie nochmal Gast in unserem Hotel sehen zu dürfen. Mit freundlichen Grüßen CRM Management Granada Luxury Belek

8/10 – Gut

Leila

I wish they had more music and dancing
Aufenthalt von 6 Nächten im April 2024
Antwort von CRM Management Granada Luxury Belek am 25. Apr. 2024
Dear “Leila”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Oguzhan

Aufenthalt von 2 Nächten im Januar 2024
Antwort von CRM Management Granada Luxury Belek am 1. Feb. 2024
Dear “Oguzhan”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Katya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von CRM Management Granada Luxury Belek am 18. Dez. 2023
Dear “Katya”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Suely

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The staffs were very rude, but the hotel was nice and they have a lot of amenities.
Aufenthalt von 4 Nächten im November 2023
Antwort von CRM Management Granada Luxury Belek am 6. Dez. 2023
Dear "Suely",We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable.Looking forward to see you here again soon.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

cem

Aufenthalt von 4 Nächten im November 2023
Antwort von CRM Management Granada Luxury Belek am 18. Dez. 2023
Dear “cem”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

6/10 – Okay

Mahboobeh

Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023
Antwort von CRM Management Granada Luxury Belek am 27. Nov. 2023
Dear Mahboobeh,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

6/10 – Okay

Muhammed

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023
Antwort von CRM Management Granada Luxury Belek am 17. Nov. 2023
Dear "Muhammed",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Jack

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Absolutely stunning, huge hotel, easy with a baby and a pram. So much to do, endless options for children.
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von CRM Management Granada Luxury Belek am 17. Okt. 2023
Dear Jack, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belekcrm1@granada.com.tr

4/10 – Schlecht

Bahareh Ghofrani

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
They did not turn the lights on in the lobbies, poor air conditioning, which made it very uncomfortable to dine and lounge in the hotel. The family room with the extra room did not have a window. Our room felt very damp, dingy, and had a slight sewage smell
Aufenthalt von 10 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 8. Okt. 2023
Dear "Bahareh Ghofrani",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

6/10 – Okay

Yonathan

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Not going back there
The Food was same everyday and very simple for a HOTEL in that price , The bed was uncomfortable and small 1.40m for big bed it's poor. I was in other hotel in Antalya and for lower price i got much more, so From my experience I cannot and will not recommend this hotel unfortunately.
Aufenthalt von 6 Nächten im August 2023
Antwort von CRM Management Granada Luxury Belek am 1. Okt. 2023
Dear Yonathan,Thank you for your comment, but you had no complaints during your holiday. You did not provide any information to our team. Otherwise we could help you. We try to provide the best service according to the balance of price and service. All our services in our concept are fully offered to our guests.Kind Regards,CRM Management Granada Luxury Belek

6/10 – Okay

Nadin

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
It was a nice stay
Aufenthalt von 5 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 25. Sept. 2023
Dear Nadin,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Guy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 25. Sept. 2023
Dear Guy,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

2/10 – Ungenügend

raz

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We left the hotel sooner because it was so dirty, didn’t even receive a refund. The service was very bad, the food wasn’t goot at all. We will never go back and I’ll make sure to tell all of my friends and family never go there
Aufenthalt von 4 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 20. Sept. 2023
Dear raz,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Roi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gteat hotel
It was a great vacation, amazing hotel and amazing activities. Only one thing was bad...the temperature of the pool water, it was very cold water.
Aufenthalt von 4 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 19. Sept. 2023
Dear “Roi”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

HANEEN

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2023
Antwort von CRM Management Granada Luxury Belek am 8. Sept. 2023
Dear HANEEN,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Artur

Aufenthalt von 4 Nächten im August 2023
Antwort von CRM Management Granada Luxury Belek am 10. Sept. 2023
Dear “Artur”,Our gratitude for your feedback and the kind compliments to our staff. It is a delight to hear that we contributed to an outstanding holiday experience for you, which you fully enjoyed. We would be happy to see and serve you again at Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Tal

Aufenthalt von 4 Nächten im August 2023
Antwort von CRM Management Granada Luxury Belek am 16. Aug. 2023
Dear "Tal",Thank you for appreciating our five-star quality and service as well as for sharing your review. We are glad to hear that you had an amazing stay Granada Luxury Belek. We hope to welcome you soon for another memorable stay. Best Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Junaid

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Beautiful property. Great food. What gets annoying is that you still have to pay for so many small things and are being sold something at every corner. I expect to pay for Luxary add ons but felt annoyed when things that you expect to be included are constantly pushed down your throat at additional costs. Coming to an all inclusive resort, it would be nice to be able to relax without needing your wallet but this was not the environment here…rather felt like the opposite. U want to sit on the lazy river…make sure to buy floaties for your kids. You want to enjoy the free live entertainment, be sure to bring cash so u can play bingo between shows otherwise u will sit bored for 30 mins. Arcades/amusement parks r all additional. Guests are constantly pushy n come with a me first attitude and unless you are willing to play that game, you constantly will be waiting at the back of lines. Been to many resorts but never have I seen such entitlement at resorts…not just once or twice but at every meal n every experience. Chairs on the resort r impossible to get because everyone is of the mindset that they will take 4 chairs by the pool for their towels to soak in the sun under. I get it’s nice to be by the pool but it starts to feel ridiculous that for every 10 seats, 2 will be in use but the other 8 will be reserved by a towel for someone who may or may not use it later. Food at the buffet and food street was great. Staff r hit n miss. Some r great…n some can be very rude!
Aufenthalt von 4 Nächten im August 2023
Antwort von CRM Management Granada Luxury Belek am 13. Aug. 2023
Dear “Junaid”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Pinaz

Aufenthalt von 6 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 25. Aug. 2023
Dear "Pinaz",Thank you for taking time to share your holiday impressions. We are honored to find that we were able to make your stay at Granada Luxury Belek truly delightful. It is great that you particularly appreciated hotel’s facilities and amenities, attentive service and accommodation. We are looking forward to welcoming you back soon. Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Ahmed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 4. Aug. 2023
Dear “Ahmed”,Our gratitude for your gracious review posted in regards of the recent stay with us. We are proud of our achievements in quality, service and hospitality, but the best reward is to find the proof in such praising words of you. Thank you once again for the feedback and for the recommendation.It would be a pleasure to see and serve you again at Granada Luxury Belek. Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Raghdah

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
It was amazing holiday in this hotel, the food was great, the water parks and the pools were super clean, the night shows were super amazing, you will never get bored and my children enjoyed there time to the maximum. Otherwise, for a five star hotel the cleanliness must be improved specially the rooms and the pool bars, the room was full of dust and not totally clean and each time I order juice from the pool bar the glasses were dirty , at the main restuarant the plates, the forks and the nives werent clean most of the time. Thank you so much for every things
Aufenthalt von 4 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 4. Aug. 2023
Dear “Raghdah”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Ahmet

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zeer grote mooie hotel met veel activiteiten. Eten is lekker en het zwembad was heerlijk.
Aufenthalt von 7 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 4. Aug. 2023
Dear Ahmet, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Abdelaali

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A conseiller à mes amis et famille
Aufenthalt von 5 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 31. Juli 2023
Dear Abdelaali,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Sameer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing hotel just came back today. Best hotel ever we had on holiday
Aufenthalt von 5 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 29. Juli 2023
Dear “Sameer”,Thank you for choosing Granada Luxury Belek, as well as for taking the time to share your holiday experience. We were delighted to read your review and to know that our hotel remains your favorite. It was great to hear that you had a fantastic vacation, enjoying our service. Our gratitude for your kind compliments to our staff.We look forward to having a pleasure of welcoming you back.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Ishana

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Notre séjour dans cet Hôtel fu incroyable ! On y’a passé de très bon moment ! Et les enfants ce sont amusés avec toutes les activités qu’ils proposaient ! Piscine, toboggan, plage, jeux etc… on reviendra !
Aufenthalt von 4 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 26. Juli 2023
Dear "Ishana",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

4/10 – Schlecht

Wahab

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
The food was so bad
Aufenthalt von 5 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 26. Juli 2023
Dear "Wahab",All of our services offered in our concept are offered to our complete guests. Our dishes are at international standards. Our a la carte restaurant services are paid and written on our website. Your room has been given in the room category you have made. All information about our rooms is written on our website.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Ala aldin

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A lot of things to do, great for families
Aufenthalt von 6 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 18. Juli 2023
Dear “Ala aldin”,Thank you for your praising review regarding the holiday at Granada Luxury Belek, where we were happy to meet your wishes and make a stay as comfortable as possible. Our gratitude for your compliments to our personnel. We look forward to welcoming you back for another unforgettable holiday.Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Arif

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The good: Pools are excellent and fun. Dining is also excellent. So many options for food, both traditional Turkish meals and international options. We stayed in Maldives houses which are very cool with direct access to a semi private pool that’s separate from the main pool. The bad: If you’re traveling without kids, there’s less things to do. There’s a “night club” but it’s full of kids, even in late hours. It’s kind of weird honestly. Also, there are lots of cats on the property. This is cute and all but they’re constantly being abused by kids whose parents simply don’t care. We found a cat who was actively bleeding from his eye and we brought this to the attention of guest relations, they laughed and brushed us off, even after complaining about it multiple times. That wasn’t cool. If you’re going to pretend to care about the cats (they put food and water for them) then you need to care about their well being as well. For this reason alone, I’m rating staff as terrible. Guest relations should not be making fun of people who are concerned about the well being of animals on the property.
Antwort von CRM Management Granada Luxury Belek am 16. Juli 2023
Dear "Arif ",Thank you for taking the time to write a review regarding your recent stay. It was a pleasure for us to read your feedback and to know that you spent a great vacation here. We also would like to thank you for the gracious words about our staff It will be a great pleasure to welcome you in Granada Luxury Belek again. Best Regards,CRM Management Granada Luxury Belek

2/10 – Ungenügend

Ayman

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 16. Juli 2023
Dear Ayman,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Aylin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juli 2023
Antwort von CRM Management Granada Luxury Belek am 16. Juli 2023
Dear "Aylin",Thank you for your kind review and the compliments. It is an honor for us to know that you highly enjoyed the time at Granada Luxury Belek and that the hotel left only the best memories to you. We were pleased to have you as our guest and would be happy to welcome you back again.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Aysan

Aufenthalt von 4 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 4. Juli 2023
Dear Aysan, Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

8/10 – Gut

Deniz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 4. Juli 2023
Dear Deniz ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Mohammad

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just got back from a family vacation with two very young children. It was the first time we go on vacation and don't actually have to leave the hotel. First of all,, the staff was super helpful anf accommodating even before we arrived. The rooms are spacious and clean. Even the housekeeping staff is ready to help with whatever they can. The pools are great and there really is something to do for everyone during yhr day. The food was great as well and the food areas are very clean despite the massive amount of people around. The only negative comment I have is about the kids club. Firstly, we only felt the need to go to the kids club in the evenings because the general entertainment shows are mostly boring and other than that there's nothing else to do as a family after dinner. We thought the kids club would be a solution because the program seemed good enough but it's really terrible. The girls that work there have no business working with kids. They have terrible attitudes and they're all dressed like they're waiting to go to a night club. Other than that, the hotel is great and we'll definitely be going back
Aufenthalt von 5 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 3. Juli 2023
Dear Mohammad ,First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Belek.We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance.We are looking forward to welcome you again at our Granada Luxury Belek.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Özkan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mükemmel bir çocuklu aile oteli
Aile bireylerine tatil dönüşü yolculuk esnasında bu otele bir daha gelmek istermisiniz diye sorduğumda; kesinlikle cevabını aldığım, herhangibir konuda puan kıramadığım, şimdiye kadar gördüğüm en iyi oteldi. Akşam sahne gösterileri, çocuk aktiviteleri, havuzları, yemekleri, temizlikleri ve sayamadığım birçok özelliği mükemmeldi.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 3. Juli 2023
Sevgili "Özkan", Öncelikle yorumunuzda ismen belirttiğiniz arkadaşlarımız ve diğer tüm takım arkadaşlarımız adına nazik cümleleriniz için teşekkür ederiz. Hizmetlerimiz karşılığında memnun kalan misafirlerimizin pozitif değerlendirmeleri bizleri daha iyisini yapabilmek için büyük bir motivasyon olmaktadır. Sizleri yeniden aramızda görmek umudu ile tavsiyenize teşekkür eder, sağlıklı günler dileriz. Saygılarımızla,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Ahmad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 28. Juni 2023
Dear "Ahmad ",we are happy to read that all your family had an amazing stay at Granada Luxury Belek. It is a pleasure to know, that Luxury concept with its rich entertainment facilities did contribute to unforgettable time, spent at our hotel. Please know, that the issue is followed now by our responsible colleagues.We were glad to have you as a guest and are looking forward to welcoming you here again.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Sahab Issa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 3. Juli 2023
Dear “Sahab Issa”,Thank you for sharing this thoughtful review following your recent stay at our hotel, letting us know that you have some nice memories. With regards to the experienced inconveniences please accept our sincere apology, your comments are appreciated and taken into consideration. We look forward to having a pleasure of seeing you again.Kind Regards,CRM Management Granada Luxury Belek

2/10 – Ungenügend

pooya

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
1: The AC in the room didn't work when we arrived at the room it took them 5 hours and around 1:00 am to ask us to change the room. We asked them to change our room since we were exhausted and they refused until I complained about the shower faucet which want working and just had cold water. the new rook was dirty, I took photos of moldy spots in the bathroom. 2: I had a slice of cake and there was a cherry seed inside the cake that broke my front teeth the guest relationship agent was near us and showed her my broken teeth and the seed on the plate. She called her manager and reported an incident since she witnessed that happened. After following up with them, they told me that the manager is still working on the report and the agents refused to give me a copy of the incident report. so I left the hotel already with an unpleasant experience and broken teeth and got back home It was absolutely disaster and an unorganized hotel. We thought we would have a great time after 37 hours of flight and were looking forward to a week's vacation with my first time-traveled two kids
Aufenthalt von 7 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 23. Juni 2023
Dear pooya, Thank you for your comment. We would like to share with you again that there is no situation that can cause tooth breakage. Our team members tried to help you. Thank you for your understanding.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

Hüseyin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Granada
Mükemmel bir tatildi herşeyiyle tek kelimleyle mükemmel
Aufenthalt von 3 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 23. Juni 2023
Dear Hüseyin , Thank you very much for your nice review. We are delighted you had a great time at our hotel and recommend to everybody to visit.We all hope to have the opportunity of welcoming you back in the future.Kind Regards,CRM Management Granada Luxury Belek

10/10 – Hervorragend

amina

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
the facilities and the water park
Aufenthalt von 3 Nächten im Juni 2023
Antwort von CRM Management Granada Luxury Belek am 23. Juni 2023
Dear amina ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Kind Regards,CRM Management Granada Luxury Belek