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Bewertungen von Metzy Residence Hotel

4 out of 5
Metzy Residence Hotel
Kololi, Kotu, Serrekunda, Kanifing

Bewertungen

8.2

Sehr gut

38 von insgesamt 91 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
28 von insgesamt 91 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 91 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 91 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 91 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.2/10

Sauberkeit

8.4/10

Personal & Service

8.2/10

Ausstattung

7.8/10

Zustand der Unterkunft

7.8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Michael

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The best days of this hotel are over, a lot of things broken in the room: power outlet hanging from the wall; nightstand falling apart; light in bathroom very scattered; shower is simply in the full dark, you do not see anything; toilet lid broken; hot water only occassionly with lots of luck; insects/bugs on the floor; dirty and old carpet; etc... Wifi was mostly great for me but only because router was positioned right in front of my room. However router is moved frequently so it happens quite often, that you do not have Wifi at all. You need to be lucky with router location.... Only big towels, nothing for drying your face or hands. During my last 2 days even only 1 towel available at all, which is not sufficient. Daily cleaning did a good job but once they entered the room without asking or knocking while I was still inside, this is a no go. Breakfast very basic as well, not much choice and more English-breakfast-style. Butter, cold milk, glasses, news plates only on request.... But the freshly made omlettes every morning are nice! Staff is friendly and tries its best. Great location, 3 minutes walk to the beach and (beach) bars and restaurants in direct neighborhood.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Bubacar

Aufenthalt von 1 Nacht im Januar 2022

10/10 – Hervorragend

Donna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
Aufenthalt von 6 Nächten im Februar 2024

10/10 – Hervorragend

Donna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff and obviously in the process of making improvements
Aufenthalt von 5 Nächten im Februar 2024

10/10 – Hervorragend

Jerreh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Gloria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
Aufenthalt von 12 Nächten im April 2024

10/10 – Hervorragend

Donna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
Aufenthalt von 6 Nächten im März 2024

6/10 – Okay

Margery

On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
Aufenthalt von 7 Nächten im Februar 2024

8/10 – Gut

Helena

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
First 2 days were bad, because a big group in the hotel. Very much noise day and night. Breakfast then was a mess. Room was not ok, no lock, no power etc. The girl of the reception did a good job and give the solution. After those days the breakfast was getting better by the day. The wIters and the cleaning was good.
Aufenthalt von 17 Nächten im Januar 2024

8/10 – Gut

Musao Mary

Mit dem Partner gereist
Staff are friendly exceptionally hardworking and enjoying their job
Aufenthalt von 14 Nächten im Januar 2024

6/10 – Okay

MAMADOU LAMINE

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
Aufenthalt von 6 Nächten im Januar 2024

4/10 – Schlecht

Christiana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel from Hell
Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
Aufenthalt von 11 Nächten im Dezember 2023

4/10 – Schlecht

Simeon

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
There’s potential in the hotel
The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
Aufenthalt von 11 Nächten im Dezember 2023

6/10 – Okay

D

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The Metzy Experience
The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
Aufenthalt von 11 Nächten im Dezember 2023

6/10 – Okay

Janny Hendrika

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 11 Nächten im November 2023

10/10 – Hervorragend

Victor

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My Metzy Residence Hotel Stay
A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Patricia

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our 4tb stsy
Aufenthalt von 14 Nächten im November 2023

4/10 – Schlecht

Simon

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
Aufenthalt von 25 Nächten im Oktober 2023

10/10 – Hervorragend

Idrissa

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great property
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Hugo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good prices 5min to the beach Friendly staff Overall: Really good
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Isatta

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2023

6/10 – Okay

Zaid

Mit dem Partner gereist
Gut: Sauberkeit
I like the quiet place and the rooms but the services is not perfect
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Antonio

Rainey days in Gambia.
The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
Aufenthalt von 6 Nächten im August 2023

6/10 – Okay

Jessica

Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was helpful and friendly. Wifi was terrible!!! It was quite noisy as children running about and at the pool. Rooms were clean and would stay here again if they fix the wifi.
Aufenthalt von 2 Nächten im August 2023
Antwort von Nying am 19. Aug. 2023
HelloJessica thank you for your review the wifi will be fix it before you come back

6/10 – Okay

Patricia

Mit dem Partner gereist
Gut: Sauberkeit
The hotel is satisfactory for the price
Aufenthalt von 14 Nächten im Juni 2023

10/10 – Hervorragend

Momodou

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staffs are very friendly and helpful. The place is very clean and safe to live.i will recommend it to anyone
Aufenthalt von 2 Nächten im Mai 2023

8/10 – Gut

Fiona

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A good hotel for the money
My second stay at this hotel. Good value for money compared with other hotels in Gambia. Good facilities baring in mind that Gambia is a developing country. Staff happy to help with any issues. Breakfast reasonable but could be a bit more varied. Wifi - not good. The hotel has multiple routers but almost all were not working. Maybe 2 or 3 better ones would be better. When we complained they put a router outside the room again - but took it away the next day.
Aufenthalt von 15 Nächten im April 2023

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Amazing
Aufenthalt von 1 Nacht im April 2023

6/10 – Okay

John

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 10 Nächten im April 2023

10/10 – Hervorragend

Allen

Aufenthalt von 7 Nächten im April 2023

8/10 – Gut

phillip

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just please work on the internet and hot water
Aufenthalt von 8 Nächten im März 2023

6/10 – Okay

Princess

Mit der Familie gereist
Gut: Personal & Service
Pretty hotel the staff are excellent and welcoming.The hotel rooms can be better there are holes in walls need paint cold bathing water and the card you use to enter is the same card used to keep your lights on .Whrn you leave the room all electricity shuts off including the mini fridge so your items spoil whrn u get back.They don’t give wash cloths and expect u to bath with a full towel bring your own
Aufenthalt von 8 Nächten im März 2023

6/10 – Okay

ingrid

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Kamers ruim maar verouderd
Aufenthalt von 4 Nächten im März 2023

10/10 – Hervorragend

Ulrika

Aufenthalt von 3 Nächten im Februar 2023

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023

6/10 – Okay

Mirza

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
An excellent value however property needs more care. Furnishing had dirty spots. We stayed twice within 10 days in two separate rooms and each one had some issues with fixtures, bathroom etc. So a routine proactive maintenance check should be practiced
Aufenthalt von 2 Nächten im Februar 2023

10/10 – Hervorragend

Wessam

Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

Jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 28 Nächten im Dezember 2022

10/10 – Hervorragend

Habib

Gut: Sauberkeit
L'établissement est très propre.

4/10 – Schlecht

KEMIE L

4/10 – Schlecht

Binta

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Cleaners have alot of room for improvement

10/10 – Hervorragend

Peter John

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything is as good as we expected with have stayed at this hotel before it just needs a little up lift on the refurbishment

8/10 – Gut

kennedy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A very enjoyable stay. Great location.
It was a very beautiful experience. 5 star to Mariama the receptionist for being si efficient, friendly and professional. Only downside is the Internet.
Aufenthalt von 15 Nächten im Dezember 2022

10/10 – Hervorragend

Steven

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 17 Nächten im November 2022

6/10 – Okay

Goedele

Mit dem Partner gereist
Gut: Personal & Service
Very one-sided breakfast. Baked beans, sausages and chicken every day! For Europeans there was only bread, jam and eggs. Staff is very friendly and helpful but you should not have to ask for basic things like towels, soap and pillowcases. It looked like the room was not cleaned before we arrived.
Aufenthalt von 7 Nächten im Dezember 2022

4/10 – Schlecht

Marc

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nooit meer.
Teleurstellend. Alleen warm water als de zon schijnt. Steeds moeten vragen voor propere handdoeken. Slechts drie parasols, de rest defect. Ontbijt slechts omelet en brood. moesten naar de supermarkt voor wat kaas en salami. Geen bar. Echter goede airco. Goed gelegen op drie minuten van het strand en van Salomon's bar waar Je goed kan eten en drinken.
Aufenthalt von 14 Nächten im November 2022

8/10 – Gut

Richmond

Gut: Sauberkeit
The internet works but not connected across the facility
Aufenthalt von 1 Nacht im November 2022

8/10 – Gut

Sheba-Sobaya Sterling

8/10 – Gut

Jakub

Aufenthalt von 7 Nächten im Oktober 2022

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
There was nothing about this hotel that makes me want to stay there at my next visit to The Gambia.
Aufenthalt von 12 Nächten im November 2021