Plage privée, sable blanc, chaises longues, parasols
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Avis sur Palm Beach Hotel

2.5 out of 5
Palm Beach Hotel
Kotu Stream Road, Serrekunda

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 58." "
Note des voyageurs de 8 (Bien), d’après 25 avis sur 58." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 58." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 58." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 58." "

8,0/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

gary park, australie

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
tous s est bien passé nous avons fait un sejour formidable . parcontre nous deplorons le fait que l internet soit payant a l hotel . je pense que le wi fi doit etre gratuity pour les clients de l hotel . le manqué de connection nous a pose un prejudice

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
SUPER HOTEL;DES GENS ACCUEILLANTS ET TRE GENTIL;J'AI VRAIMENT PAS REGRETTE D4AVOIR ETE EN GAMBIE

6/10 Satisfaisant

davinci, Adelaïde Australie-Méridionale, Australie

peut beaucoup mieux faire
pas de poisson a la braise ,le personnel mal former , la cuisine passable peut mieux faire

2/10 Horrible

Rosemary

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The a condition of the room was not safe the keys was ot working properly the hotal was durty the breakfast you i could not eat it it was terrible. O fridge in roo. You had to pay if you wanted one.i paid to stay for one week i check out the next day. In to i ither hotel cheeper and a hole two bedroom property self contained i would not recommend this hotal the manger was rude. And no refund. Very bad experiences
Séjour de 7 nuits en avril 2024

2/10 Horrible

Norbert

Les points faibles : Confort de la chambre
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Maria

Voyage en couple
Les points forts : Propreté et personnel et service
Super herzliche Mitarbeiter Tolle Massagen Nur gute Erfahrungen Das Hotel ist etwas in die Jahre gekommen , aber die Menschen dort und ihre nette Art lassen das vergessen
Séjour de 12 nuits en janvier 2024

8/10 Bien

Bintu

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quite ok
Séjour de 5 nuits en décembre 2023

4/10 Médiocre

Alexander

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The standard was quite low. No Refigerators in the rooms, no water was provided.the TV didn’t work and after 2 days one channel only. WiFi was dismal even in the lobby Was asked to pay for late checkout even though I got in at three am Breakfast did not have any Gambian food and omelettes were only with onions and nothing else
Séjour de 4 nuits en novembre 2023
Réponse de lamin le 29 nov. 2023
Thank you for your review which we welcome and look into issues that you didn't like in the property and try to improve.We do not offer refrigerators in the rooms. Bottled water and other beverages can be purchased from the bar area. We did not receive the complaint in house regarding your TV, And have not received complaints regarding this during the season, However, we will get the maintenance team to look into this. WIFI has been upgraded in the whole hotel this season and all repeater guests have mentioned how the WiFi has improved this season. Late check out after 12pm is chargeable regardless of time of check in. On Our daily breakfast, we serve Cereals, eggs, pancakes, porridge, fruit, baked beans, breads and other items.Thank you for your understanding and hope we can serve you better next time should you book with us.thank you.General Manager

10/10 Excellent

Modou

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experience. I will definitely consider coming back in the future.
Réponse de Lamin le 13 mars 2023
we appreciate your comments and look forward to welcoming you back in our hotel.

2/10 Horrible

Laura

Séjour de 7 nuits en janvier 2023

8/10 Bien

M.B.

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Overall it is a nice basic place with a beautiful
The hotel has nice basic rooms with good bathroom. A muscito net is not standard included, but can be provided by the reception. The bed is comfortable. Breakfast is sufficient. Dinner options in the hotel are very good: extensive menu and almost everything is well-prepared and good value for money. The beach place is nice, however, at the beach you will be approached by many locals who want to sell something or just want to talk a lot.
Séjour de 11 nuits en février 2023
Réponse de Lamin le 20 févr. 2023
Thank you for your comments which are appreciated and noted. we will work harder to improve more on standards and to keep our clients satisfied. As for the beach, this is beyond our control because it's a public Beach. Thank you.

10/10 Excellent

Gail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely quiet rooms nice onsite shopping private beach polite helpful staff comfy bed hot showers Could improve on food and drinks tonic water really tiny small size and just given in can no glass ice if improved on food and drink would be a really decent 4* hotel at the moment
Séjour de 1 nuit en février 2023
Réponse de Lamin le 3 févr. 2023
thank you for your comments which is much appreciated.

8/10 Bien

Geoffrey

Séjour de 2 nuits en janvier 2023

10/10 Excellent

Marcus

Séjour de 3 nuits en janvier 2023
Réponse de Lamin le 23 janv. 2023
Thanks for giving us Excellent scores.

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, confort de la chambre
Need tea and coffee and kettle in room also small fridge . Would make it a lot more comfortable.
Séjour de 28 nuits en février 2020
Réponse de Lamin le 9 mars 2020
Thank you for your comments which have been noted and will be discussed amongst management. We are happy for your comments which are highly appreciated.

8/10 Bien

Ramlat

Les points forts : Propreté
Had initial issues with front desk at check in but the manager was later involved and resolved my issue in a somewhat amicable way
Séjour de 5 nuits en février 2020
Réponse de Fatou le 21 févr. 2020
Thank you for your comments and glad to have you stay with us. Thanks

10/10 Excellent

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Toppen upplevelse
Mycket bra upplevelse med toppen service och mycket god mat. Frukosten var dock lite lägre standard men helt ok. Bra läge och bra för alla åldrar. Sköna sängar. Vi var mycket nöjda på detta prisvärda hotell
Séjour de 10 nuits en novembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Imtiaz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant
Séjour de 6 nuits en février 2019
Réponse de Fatou le 20 mars 2019
Thanks for staying with us and thanks for your comments.

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely Hotel
Hotel was lovely. Staff friendly and really helpful. Would happily use this hotel again
Séjour de 7 nuits en mars 2019
Réponse de Fatou le 20 mars 2019
Thanks for staying with us and happy that you will come again.

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2019

4/10 Médiocre

Wil, Santpoort

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Basic hotel bij het strand.
Het is een zeer verouderd complex wat op sommige plaatsen wordt opgeknapt maar provisorisch. Badkamer in mijn kamer bijvoorbeeld was netjes maar zeer slordig afgewerkt, met een gat in de muur naast de spiegel. Plafond was nog oud, zat onder het cement. Matrassen waren hard, slechte kussens. Voor airco moet extra betaald worden. Ik kreeg wel een gratis (stoffig uitziende) fan. Kastdeuren gingen niet dicht. Wel was ik erg verrast met de Nederlandstalige tv-zender. Personeel is o.k.
Séjour de 7 nuits en mars 2018

8/10 Bien

Lamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel on the beach. Real value for money
Nice, clean and unassuming hotel on the beach. Well appointed rooms. Very good entertainment, pool and food. Excellent and welcoming staff. Real value for money. Part of the access road could be better but will recommend hotel anytime.
Séjour de 2 nuits en mars 2018

6/10 Satisfaisant

Manolo, Tenerife

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bonitas vistas
La habitacion con vistas a la playa muy bonita, el problema es que al estar en segundo piso muchas veces no había agua ni en el grifo ni en la ducha
Séjour de 7 nuits en février 2018

8/10 Bien

Ruth

Les points forts : Propreté, personnel et service, confort de la chambre
Location good for my needs
Good value for money and a great location for a bird watcher or those who like a quiet beach. Breakfasts were unexciting; staff friendly; some areas shabby but clean. I found the entertainment intrusive but others liked the activities and it was easy to get away. I preferred to eat just down the beach at the Konta Kinte

8/10 Bien

Joshua

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Nice hotel with some issues
Had a nice stay at Palm Beach despite ongoing issues with water going off all the time (room A76). Very annoying when you're trying to have a shower! We also found it very difficult to get a sun lounger around the pool so spent most of our time at the beach. Otherwise, as described. Staff very friendly and room was clean but basic. Due to the issues with the water, I would not stay at the hotel again.
Séjour de 11 nuits en janvier 2018

8/10 Bien

Trine, Danmark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tæt på strand, central beliggenhed.
Manglede minibar, altså køleskab som beskrevet i værelsesfaciliteter. Hoteller mente ikke at det var deres problem og vi blev henvist til at klage til Expedia. Måske man skulle revidere dette.
Séjour de 12 nuits en janvier 2018

2/10 Horrible

Kenneth

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tired hotel lacking facilities
This is a run down hotel in an indifferent location. While the staff were friendly and the restaurant/ breakfast was OK, the service provided by the hotel is short of acceptable. The room was grubby and in desperate need of a spring clean/ refurbishment. There was a single towel (a second reluctantly given) and a small tablet of soap, but absolutely nothing else in the room (no toiletries, phone, hair dryer, glasses, information, etc.). Also expect to pay extra for a fridge (about £25 per week and about £20 a week to use the hotel safe). The rooms have air conditioning, but the hotel will try to charge extra to have it connected (around £35 per week). Mosquito nets are available if you ask. The wifi in the pool and reception areas (none in the rooms) seems to work reasonably well. I was there for three nights only, but would not recommend a longer stay. Like a number of other reviewers, I too had trouble with the lock on my room (which was replaced). Fortunately, security does not seem to be an issue in the area.
Séjour de 3 nuits en janvier 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Heeft ruzies gehad met het personeel want de slot van deur was niet goed moet 2 uur en wachten voor.het gemaakt.woorden Bij het ontbijt was de jus d Orange gewoon geen jus d Orange chemicaliën
Séjour de 2 nuits en novembre 2017

6/10 Satisfaisant

Susan

The hotel was okay for what we paid. Quite basic and a small pool for the size of the hotel.

2/10 Horrible

Hans

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
A nightmare.
I booked a room with airconditioning, minibar and daily housekeeping. But I got a room without airconditioning, without minibar and I didn't automatically get a clean towel daily. The first day there was no hot water, only a cold shower in this so-called three star hotel. There was not any mosquito protection in the room. The room was awfully hot, it was impossible to sleep. The doorlock was broken and difficult to unlock. The reception was totally uncapable, they couldn't care less, made up nonsense, denied all responsibility and refused to do anything. There is no shop anywhere near the hotel. Water must be bought in the hotel for 1,70 euro each bottle! The hotelshopkeeper clearly abuses his monopoly in a shameful way. The hotel is on the beach in the middle of nowhere in a tourist ghetto. Around the hotel it is full of parasite people that bother you all the time. You must take a taxi and haggle about prices any time you want to leave the hotel or need something.

8/10 Bien

JENNEH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was lovely but Breakfast needs to be improve and also the WiFi.

8/10 Bien

Ruth

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Good overnight stop
Stayed twice for a single night when I needed a stopover to/from the north. Clean, comfortable, well-positioned, friendly staff. Food was OK. However I found the evening entertainment (first night cultural show; second night karaoke) intrusive as I wanted something more peaceful. Easy access to the beach and beach bar, plus less hassle than you get elsewhere once on the beach, made this a good overnight stop. I might find it a bit restrictive for a long stay.

6/10 Satisfaisant

Niko

Les points faibles : Confort de la chambre

8/10 Bien

stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Basic but nice
Nice Hotel considering its 2 star status, close to the beach which is nice and they spray the rooms with bug spray which is good! Hotel is basic but nice, overall good value for money but don't expect luxury because you won't get it, you can't beat it for Value in Gambia though.

4/10 Médiocre

anthony, barnsley

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
palm beach hotel......your joking
our original room did not have air con so it cost us £70 each to upgrade for the remaining 13 nights..the area around the pool was beautiful bt the water in the pool itself was below standard due to the fact the filters were NEVER turned on.the food bar and service around the pool was very good. the pool sun beds are a joke as is the breakfast inside the restaurant . its self service and the food is left uncovered with flies all over the place. having said all that you cant really grumble for £300 a week. its not a place I would go on my honeymoon but its spot on if you don't mind roughing it. lots and lots of the guests go back there time and time again.

8/10 Bien

anna, Sweden

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dålig service, bra läge.
Frukostbuffen var enkel, den sämsta jag ätit i Gambia och de mesta fanns inte framplockat förrän efter kl 8 trots att den började kl 7. Läget är perfekt alldeles vid stranden med vackra omgivningar, rummen är lagom stora och i ok skick. Städningen var dålig och vi fick be om toalettpapper varje gång de tog slut. Fick även be om att få sängkläderna bytta. Trevlig personal. Spenderade inte så mycket tid på hotellområdet utan va mest ute.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wrócimy do niego
Hotel ma wszystko to co potrzebne do dobrego wypoczynku. Bardzo miła atmosfera i domowy nastrój. Mieliśmy być w nim dwa dni a zdecydowaliśmy się na czternaście. Byliśmy już w sześciu hotelach w Gambii (od Sheratonu po Mansi). Do tego na pewno wrócimy.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel at a great location.
Hotel ligt aan het strand, personeel is vriendelijk en behulpzaam. Het strand naast de monding van Kotu Creek is breder dan elders, het is schoon, drankjes zijn goedkoop en strandstoelen zijn gratis. vanuit het hotel is het ongeveer 20 minuten lopen naar Kololi, maar ook dichtbij het hotel zijn er genoeg restaurants en bars met live muziek. (rustiger dan Kololi) Eten aan pool-bar beach-bar is goed (standaard snacks; hamburger/frites, fried rice, kebab etc.). Ontbijt is eenvoudig. Het hotel is vlakbij de 18 holes golfbaan. (sets etc. te huur) Vogelspotters komen speciaal naar de kreek (google "kotu creek") die voor het hotel langsloopt. (wandeling begint bij de brug) Jan/feb 2015 was het hotel relatief goed bezet, voornamelijk Nederlanders en Engelsen. Niet veel ouders met kinderen, meestal tieners. Ik had 3 nachten geboekt in dit hotel, en heb later 10 dagen bijgeboekt. Waarschijnlijk verblijf ik volgende keer weer in dit hotel, omdat ik de plek goed vind en de prijs is zonder meer redelijk.

6/10 Satisfaisant

Rena, Kanarische Inseln

Les points forts : Propreté
Hotel am Strand
Es ist ein altes Hotel der ersten Bebauung In schöner geschützten Strandlage der bewacht ist und von Händlern frei gehalten wird. Die Anlage ist überwigend sehr dicht bebaut mit wenig Abstand zu den Nachbargebäuden und man sollte sich nach Ankunft ein geeigneteres Zimmer auswählen.. Gebäude am Pool mit Bühne meiden, dort ist es immer laut.. Zimmeraustattung einfach und zweckmässig, Bäder ok.

4/10 Médiocre

Al Ceesay, London

Les points forts : Propreté et personnel et service
Palm beach experience.
The hotel was ok very basic had lots of problems with the wifi and the taxi drivers at the entrance who are always asking for money not a good image, Apart from that the staffs are very helpful and friendly I got on very well with them.

6/10 Satisfaisant

Jahn Magnus, Kristiansand,Norge

Les points faibles : Confort de la chambre
OK, men ikke mer.
Ligger litt ensomt til og det blir mye taxi, men taxiene utenfor hotellet var dyrere og dårligere enn ellers omkring. Kjøleskapet på rommet laget grusom lyd. Håndklærne ble hentet ca. kl.10 på morgenen, og vi fikk ikke nye før nærmere kl. 17. I perioden imellom var man altså uten håndklær. Frokosten var OK. De få gangene vi spiste middag,så var maten heller skral. Underholdning hver kveld var OK. Alt i alt et middelmådig hotell.

8/10 Bien

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement

6/10 Satisfaisant

PeterT, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Great location, very friendly, value for money
The Palm Beach is a good holiday and package hotel, not expensive, well located, and excellent value for money. Rooms were large, housekeeping was good - fresh sheets and towels every day, rooms well cleaned, staff very friendly and pleasant. No aircon in rooms, which is OK as long as the nights are cool. No TV in my room despite asking several times. But big screen in lobby bar made up for it. My room was at the back, well away from the pool and the evening entertainment, which I appreciated - although the music stops around 10.30 which is fine. I was impressed with the good security of the hotel and the lovely beach. The only downside was the breakfasts, which can definitely do with improvement (e.g. real coffee, more types of cereal).

8/10 Bien

Klaus B., Bad Oeynhausen

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Super Strand
Der Aufenthalt war sehr entspannend. Das Hotel liegt direkt neben dem Strand und wird bewacht. Strandliegen kosten nichts. Das Frühstück ist einfach aber nicht schlecht. Einige Teile der Anlage sind etwas verwahrlost.

10/10 Excellent

Ylva Lövgren, Stockholm

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt hotell!!
Allt var perfekt utom att det var svårt att komma i kontakt med hotellet innan vi skulle komma. Det fanns inte heller någon internet uppkoppling under tiden vi var där, Jul/Nyår 2013-2014

8/10 Bien

Monica Petersson, Kafountine

Les points forts : Personnel et service
Väldigt trevlig och tillmötesgående personal
Jag sov två nätter. Första natten var det inte bäddat med rena fräscha lakan. Det var myror och små krypande/hoppande djur i sängen. Kanske rummet varit obebott under längre tid. Jag blev biten och fick små röda blämmor lite varstans på kroppen. Andra natten hade jag fräscha sängkläder och inga problem. Hotellet ordnar många trevliga olika saker. Jättebra. Men allt kostar extra. Har de t ex uppträdande på kvällen när du ska äta middag får du betala liten extra dusör, för de går runt till varje bord och vill ha pengar. Det gillade jag inte. Annars är det mycket trevlig personal som hela tiden månar om en god relation med sina gäster

8/10 Bien

Mukhtar Aliyu, Nigeria

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel was good, just by the beach and town
It was a family trip of 03. We really enjoyed our stay, the beach was clean and lively at night. Very close to the town, shops and other restaurants. Need to wifi in the rooms.

8/10 Bien

Peter, Roskilde

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Godt tilfreds anden gangs gæst.
Dette er et to stjernet hotel, men det fortjener en stjerne mere. Det er lidt slidt men pænt og rent. Pesonalet er venligt og hjælpsomt. Der er aftenunderholdning de fleste aftener med fremragende trad. grupper. 200m. til en god badestrand m solsenge .Var her for anden gang og kommer gerne igen.