2/10 – Ungenügend
Scott D.
23. Juli 2025
Verbesserungswürdig: Sauberkeit
The Good, the bad and the ugly
The good- The house itself was set in a nice quiet neighborhood & was furnished appropriately. Only 3 of the 4 bedrooms have Air conditioning so if you’re staying in the summer the 4th is too hot to sleep comfortably. The bad - there was some mold in the washing machine, 1 of the doors to the patio was off the track. The pool filter wasn’t running & the pool was cloudy and dirty. We didn’t feel comfortable using it as there was debris on the bottom and dead bugs floating on top. The landscaping wasn’t like the ad pics eitherThe ugl -there were ants in the kitchen & in the foyer. One of the bedrooms had a musty smell and the window open. Upon further inspection the mattress was wet & smelly. my daughter was unable to sleep in it due to her asthma We made several attempts to contact the management company - email, app & phone but were unable to get a live person to help. They replied asking for photos and videos which I did but no attempt to send someone was made for nearly 22 hours. By that point we had to pay for alternate accommodations as I was not going to have my daughter sleep in a musty or room without AC. The company emailed and said they would send a pool cleaner but that wasn’t until day 3 of a 4 day stay. They never offered a remedy for the mattress either. I would never stay there or feel comfortable with the management company after my experience. I have documentation of all of this and in my opinion I could not recommend in good conscience
Scott D.
Aufenthalt von 4 Nächten im Juli 2025