Avis vérifié
10/10 Excellent
Nicholas
20 sept. 2026
Les points forts : Arrivée et exactitude de l’annonce
Les points faibles : Propreté et communication
The accommodation itself was fantastic and exactly as described. It was a lovely property and somewhere I would happily consider staying again.
Unfortunately, the cleanliness and communication let the stay down. We checked in at around 7:30pm and discovered the property had not been cleaned after the previous guests. There was no clean bedding and no towels, meaning we couldn’t sleep in the bed or have a shower. We therefore had to sleep on the settee and had a very poor night’s sleep.
I contacted the property management company that evening and was told someone would attend first thing the following morning, but nobody arrived. I had to chase several times and was repeatedly promised callbacks that never happened. I also requested a call from a manager, which I never received.
Eventually, later that afternoon, a cleaner contacted me directly and came to rectify everything. I do feel this may not have happened without me continually chasing.
To their credit, the company refunded our first night’s stay and provided a bottle of Prosecco as an apology, both of which were appreciated.
Overall, the property itself was excellent. I would probably stay again, but hopefully next time it would be properly cleaned and prepared before check-in.
Séjour de 2 nuits en septembre 2026