Hôtel près de Severson Dells Nature Center, Rockford, Rockford

« Everything was was amazing! »

« It was late evening when I arrived, and I was exhausted, so it was my own fault that I did not check the room thoroughly before I brought all of my belongings in (which should not be necessary, but it is these days). But I discovered a partially used soap and opened shampoos in the bathroom, and there was were numerous hairs on my pillowcase. The room had NOT been thoroughly cleaned! To her credit, the hotel clerk did offer me another room, but because it was so late and I was so tired and had...

« Our room was huge and the beds were very comfortable! »

« Hôtel à rénover dans zone commerciale en déclin. Proche de la rivière mais aucun accès. Aucune terrasse. Impossible d'ouvrir les fenêtres dans les chambres pour aérer. Chambres humides. Piscine petite, trouble et peu accueillante. Petit déjeuner très mauvais. A éviter »

« Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!! »

« Quite literally the worst hotel I have ever stayed in. Mold, clogged toilets, lights that didn’t work, and worst of all, the door didn’t lock. »

« My room was not ready and I had to wait for over an hour while they cleaned it however, the floor was wet from being mopped, our socks and feet were black from walking around in the room after it was supposedly clean. The check in on the computer screen was difficult to understand the person who was checking us in. He was not very professional when he asked me for my social media profile which I did not share. The female who was an actual person that came up to the desk was unpleasant and...

« Toilet seat unstable. No coffee maker. TV didn’t work that good. Splatter on the walls several areas. Stairwells had debris everywhere. Bed and linens were clean and comfortable. No shampoo in the shower. »

« The front of the hotel is very deceptive. When I drove around the back to get to my room it was disgusting. The parking lot was over grown with grass growing out of the pavement and had large pot holes. The room was gross. The air conditioner didn't work well and was full of dirt and dust. The TV didn't work. The shower had peeling paint and stains on the walls. Every door frame was black with grime. The property was littered with trash. I felt unsafe and pushed a chair infront of the door...