2/10 – Ungenügend
TINA L.
10. Nov. 2025
Gut: Sauberkeit
They advertised and sold this as 5 bedrooms and it was only 4 so some of us had to sleep on sofas. The excuse was fire marshal deemed the game room bedroom non usable as a bedroom so they pulled the beds out of that area and never told us.The hot tub was not on upon our arrival so we lost the first night using tub.Saturday we woke up to no water, they let the tanks run dry so they were obviously not ready for our stay.I am still trying to get some of the refund I was promised and in all fairness this was such a disaster we should have been given the complete rental amount back. VRBO has done nothing to help. They charge protection fees for what? I sure wasnt protected from the worst vacation experience ever. Today I am being told they credited a card back that is invalid after already charging my new card on file for pet fees and crediting the first deposit back. No excuses for all the bad things that have went on renting this home and honestly the home was beautiful. It had a few minor things wrong but being the property is for sale I can only assume they are trying not to put too much money in it. The first thing we see when you walk up the steps are overgrown weeds and hoses left out right in the walking path. I just dont understand the lack of customer service on both Bear Tootin with family adventure lodge and with VRBO. I would like to get my money back and be done with this and I dont think I am asking for too much here.
TINA L.
Aufenthalt von 3 Nächten im Oktober 2025
