Shandon Holidays from CHF 1'181

The hotel is Clean,safe and very close to Thai town. Good food!

I was pleased with my stay.

This is a cute kitschy hotel that would be great however, many components of the property were not functioning well. In the advertisement it shows the Beverly Laurel sign lit up with the hotel grounds and it was not. No elevator service was provided. I don’t remember if I read this in the description, however, not having an elevator in this hotel was a complete hindrance. I feel as though the pictures and description on Expedia didn’t quite match the reality of the property. The front desk staff checked us and offered no help with luggage. As we entered in the room, the lighting was weirdly wired. There is not enough plugs. The rooms are very small, which are OK if you don’t have a lot of luggage and you’re not expecting to stay for a long period of time. Our room was a two double bed room, and the location of the AC unit was very noisy and did not compensate for cooling the whole room. The neighborhood was fine , close to all of the West Hollywood locations and shopping districts however, the streets around this area are dirty and there are a lot of homeless people. Parking was very tight however was free. This location is a great place to stay without children and if you’re not looking for too much glitz and glamour. Also the attached restaurant was worth the money.

Water was hot no cold water

I was disappointed in the overall upkeep and experience of the hotel. There were holes in areas of the walls, chipping paint, and exposed wiring throughout the common spaces. The bell hop/luggage guy was rude to my husband regarding us carrying our own luggage upon arrival. The fire alarm was going off on the 7th floor for about 20 minutes, leaving us both with ringing in our ears. When I called to the front desk to ask if we should evacuate the building, I was told to hang on and that someone would call me back. After 30 minutes, we were told it was a false alarm. When I asked about purchasing medication for a headache related to the ringing, i was told the hotel did not supply nor sell NSAIDs, but that I could "doordash some from CVS or WalGreens". We booked this location because of the Biltmore name and were hoping for a better experience considering the price. Also, $50.00/night to park in the attached garage with hotel guest parking not available until the 9th floor is pretty ridiculous. We won't be back, but hopefully this review will shed some insight for others.