Dear valued guest: Thank you for choosing InterContinental Shanghai Wonderland and taking the time to share your experience at our hotel with the Booking community. We have taken good note of your additional comments regarding to our restaurant food, swimming pool and Spa. Please accept our sincere apologies for the inconvenience caused to you. We are constantly looking for ways to develop our facilities and services for the convenience of all our guests, and we will improve it and provide better services in the future. Thank you once again and look forward to welcoming you back in the near future. ---Hotel General Manager 方文光 Richard Hng

Dear valued guest: Thank you for choosing InterContinental Shanghai Wonderland. I am truly saddened to read your review, knowing that we felled short in providing the highest level of hospitality. I sincerely apologize for the inconsistencies you have experienced during your visit. Thank you once again for giving us your feedback regarding to our Quarry Bar & Mr. Fisher, this is something we take very serious and we have made this into a case study which has been cascaded throughout the hotel for further improvement and to avoid these inconveniences from reoccurring again in the future. Your feedback is always a motivation and also a chance for us to improve, thank you again and look forward to welcoming you back in the near future. ---Hotel General Manager 方文光 Richard Hng

Dear valued guest: Thank you for choosing InterContinental Shanghai Wonderland. We were delighted to learn that you have enjoyed your stay with us and satisfied of service and entertainment activities. In addition, thank you for giving us your feedback regarding to our engineering staff, this is something we take very serious and thanks to your feedback we have made this into a case study which has been cascaded throughout the hotel to ensure this from happening again. Your feedback is always a motivation and also a chance for us to improve, thank you again and look forward to welcoming you back in the near future. ---Hotel General Manager 方文光 Richard Hng

尊敬的客人，酒店汲取自然环境优势，弥合天然奇景，以非凡匠心，致意自然之美，带给宾客难以忘怀的入住体验。酒店客房内备品于细节处体现奢华，旨在为您奉上极致卓越的入住体验。我们竭诚欢迎您的下一次“奇境”之旅！---酒店总经理 方文光 Richard Hng

尊敬的宾客，您好！感谢您选择入住上海佘山世茂洲际酒店，未能在您在店期间及时与您沟通，我们已将您的意见及时收集，并与相关部门内部开展研讨会，酒店将尽快做出相应改善措施，造成您不佳的入住体验，我们深感抱歉。再次向您致以歉意，祝您及家人身体健康。

Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip!

Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip!

Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip!

尊敬的客人，感谢您选择入住上海佘山世茂洲际酒店。酒店秉持着洲际一贯的“深入洞悉”服务理念，旨在为每一位远道而来的宾客提供专属定制及无微不至的尊贵舒适体验，打造难以忘怀的出行记忆。

Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip!

Dear valued guest: Thank you for choosing InterContinental Shanghai Wonderland and taking the time to share your experience at our hotel with the Booking community.We have taken good note of your additional comments regarding to our restaurant food, Please accept our sincere apologies for the inconvenience caused to you. We are constantly looking for ways to develop our facilities and services for the convenience of all our guests, and we will improve it and provide better services in the future. Thank you once again and look forward to welcoming you back in the near future.

Dear Guest, Thank you for choosing Intercontinental Shanghai Wonderland. We are really sorry that the sevice not meet you expectation, we will improve our training and push our staff offer more professional service to our guests. Hope we have chance to welcme you back to our hotel in the future. General Manager Paul Hugentobler

Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip! General Manager Paul Hugentobler

尊敬的客人：您好！感谢您对上海佘山世茂洲际酒店关注与喜爱。酒店汲取自然环境优势，弥合天然奇景，以非凡匠心，致意自然之美。带给宾客难以忘怀的入住体验，我们竭诚欢迎您的下一次“奇境”之旅！

Dear guest, Thank you for choosing to stay with us at InterContinental Shanghai Wonderland. We are very happy to know that you liked our breakfast and entertainment activities,The good feedback is always a good motivation to the team and continue to provide our excellence services. Looking forward to seeing you again on your next visit to "Wonderland".

Dear valued guest, Thank you for choosing to stay with us at InterContinental Shanghai Wonderland. We are very happy to hear that you felt accommodated during your stay with us.I am proud to be able to work with such passionate people who always comes to work with a smile on their face, always ready to give their best. Thank you once again and look forward to welcoming you in person at your next visit.

Dear valued guest, Thank you for choosing to stay with us at InterContinental Shanghai Wonderland. We truly value your feedback which will guide us further to improve. We are constantly looking for ways to develop our facilities and services for the convenience of all our guests, and we will improve it and provide better services in the future. Thank you once again and look forward to welcoming you in person at your next visit.

尊敬的客人，您好！感谢您选择入住上海佘山世茂洲际酒店，很高兴酒店的设施设备能令您满意。也非常感谢您对我们的建议，我们已及时反馈给酒店管理团队，提升服务质量是我们一直未停的追求，期待您的下一次入住感受我们的进步！酒店经理 Robert Gynne