4/10 – Schlecht
Allison
Mit einer Gruppe gereist, Mit der Familie gereist
1. Mai 2025
Verbesserungswürdig: Ausstattung
The property was not as advertised. The photos make the property look much bigger than it is & the amenities provided are not as advertised. The property was listed to have a concierge service which is false. A property manager greets initially & before leaving asked if we had any questions bc “she lives far” and pretty much would not be accessible to us closely during the stay. There is no actual concierge service as advertised. They advertised a fitness center and all that was at the property was a box with ropes & when I asked about the it, I was told by the host that we could access the fitness center at the Simpson bay for $9 a day (which was not shown in the property description). The communication was also poor. 24/7 taxi service was advertised but they just gave a taxi number. When I sent messages, there have been times when I had to wait hours for a response or didn’t get a response until the next day. Also the WiFi was terrible. There was no connection on the second floor and it was inconsistently working on the ground floor. There was one day when the WiFi completely stopped working and the host came and just took the router from another room which now left the other room without WiFi. Also I had booked the villa for 5 ppl and 4 ended up coming. I paid for the property in full for 5 ppl and being that four showed up, the host tried to close off one of the rooms even though I paid in full and should have full use of the property. Overall it was not as advertised.
Allison
Aufenthalt von 4 Nächten im April 2025