Châteaux à Lacs Émeraude

« Everything about this place is nothing more than 1 star. House is so dirty and filthy. We were shocked to find dishes with moldy food inside of it inside of the kitchen cabinets. The bedsheets had stains on it not only on 1 bedroom but most of the bedrooms. For the price we paid, we were very upset, dissatisfied, and disappointed. Me and my family haven't all gathered together in the past 2 years and we were unhappy with our reunion at this place. 1 star. »

« Front desk person was kind and helpful. »

« Seems like it would be a nice enough place to stay with the family for a vacation getaway right on a lake. However, we were traveling across I-80 and just needed a place to stay overnight. This was a ways off the highway, so it required some extra driving to get there. The room was okay. It's an old motel that has been renovated but still seems a little tired. »

« Great place Just If planning a cook out Make sure you have all the hardware and Maybe some exterior 🔦 »

« Beds were very comfortable. Staff was nice. Pool is teeny tiny. »

« Hidden gem of the Poconos. Modern and clean with great staff. Second time staying there. Love the restaurant and the pool. »

« Front desk not always attended. A bit frustrating when something is needed. Unfortunately even when staffed, the wait was quite long. »

« personnel accueillant. porte de salle de bain sale et robinet de lavabo très sale. endroit tranquille »

« Great reception friendly staff. Room was clean and breakfast was good »

« Quaint. The quality of furnishings was clean, but flimsy & minimal. We rented a Queen Suite and there is NO AC & NO Thermostat in the room. We sweated all night. This is a bridal venue? Who rents a suite with NO AC, even though AC is advertised in the hotel's ads? We called maintenance but he had no idea how the AC (which didn't exist) nor how the heat was controlled. At 11PM they offered to move us to another room with AC. At 11PM?! Then I asked the front desk to comp us some amount for a very...