Dear Sofiia,Thank you for your feedback and for rating our services!We are looking forward to welcome you again!Best Regards,Nikolay Rusev.General Manager

Dear Volker,Thank you very much for staying with us and for sharing your fantastic review!We are pleased that you have enjoyed your stay and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Valentin,Thank you for your feedback. We are sorry to hear that you did not enjoy your stay at our hotel. We appreciate your comments and we will use them to improve our service and facilities.However, we would like to point out that our hotel is not a typical modern five star hotel, but a historical retro hotel that celebrates the charm and style of the past. Our hotel features original architecture, furniture, and décor from that era, as well as vintage signs, and other retro details. It is designed to offer a unique and nostalgic experience to our guests, who can appreciate the history and enjoy it.We understand that our place may not suit everyone’s taste and expectations, and we respect your opinion. I would recommend our new property Grand Hotel Millennium Sofia, which I believe is exactly the place you are looking for. Thank you for your remarks regarding service. They all will be taken into consideration by the management. Best Regards,Nikolay Rusev,General Manager

Dear Daniel,Thank you so much for your nice feedback!It would be real pleasure to be at your service again!Best Regards,Nikolay Rusev

Dear Tulay,Thank you for choosing Grand Hotel Sofia and for taking your time to share your feedback! We are pleased that you have had enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay RusevGeneral Manager

Dear Dennis,Thank you for choosing Grand Hotel Sofia and for your feedback. We are really pleased that you have had enjoyed your stay and we are looking forward to welcome you again at the Grand Hotel Sofia! Best Regards,Nikolay Rusev,General Manager

Dear Wendelin,Thank you for your feedback! We are pleased that you have had enjoyed your stay and we are looking forward to welcome you again! On the behalf of our team I wish you a very Happy New 2023! Best Regards, Nikolay Rusev, General Manager

Dear Veli,Thank you for visitig us and for your kind recognition!We are pleased that we have managed to create suh a nice experience for you!Best Regards,Nikolay RusevGeneral Manager

Thanks for your feedback!

Dear Jens, Thank you for choosing Grand Hotel Sofia and for taking the time to share your feedback. We really appreciate it! It is really nice if we have managed to create such a wonderful experience for you! Looking forward to welcome you back! Best Regards, Nikolay Rusev General Manager

Dear Valued Guest, Thank you so much for sharing your experience with us, for choosing our preperty and for your overall rating of Grand Hotel Sofia as an excellent hotel. It would be a great honor and pleasure to welcome you again next time you are in town. Best Regards, Nikolay Rusev General Manager

Dear Micaela, Thank you for being our regular guest and for taking the time to share your impressions. We are more than happy that you enjoy each of your stays with us and it si really pleasant to read your feedback. At the same time we are grateful for your comment as we realize that probably there are cartain aspects that we should improve. I would like to use the opportunity to wish you a very Happy New Year! Looking forward to welcome you back Best Regards, Nikolay Rusev, General Manager

Dear Valued Guest, Thank you for your feedback! We are looking forward to welcome you again! Best Regards, Nikolay Rusev General Manager

Dear Rudolf, Thank you for your feedback! Your opinion really matters and motivates us! We look forward to seeing you again! Besr Regards, Nikolay Rusev

Dear Valued Guest, Thank you for choosing Grand Hotel Sofia and for your feedback! We are pleased that our services are at the level of your expectations and we hope to meet you soon again! Best Regards, Nikolay Rusev General Manager

Thanks for staying with us. We appreciate your feedback!

Dear Valued Guest, Thank you so much for sharing your experience. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that you have enjoyed our hospitality and, above all, that you have given such a high score on the service you have received. Thank you for your warm and kind recognition! We are flattered! It would be a real pleasure to welcomе you again as a guest of Grand Hotel Sofia! Kind Regards, Kristian Ivanov Front Office Manager

Thank you so much for the appreciation!

Dear Valued Guest, Thank you for taking the time to share this review and thank you for your overall rating of Grand Hotel Sofia as an excellent hotel. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We can assure you that your recommendations and remarks regarding the breakfast will be taken into consideration. Please, accept our apologies if the service did not meet your expectations all the time. We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia. I can guarantee you that my colleagues will make sure that it would be a worthwhile experience for you. Kind regards, Kristian Ivanov Front Office Manager

Dear Valued Guest, Thank you for your overall rating of Grand Hotel Sofia as an excellent hotel. We would also like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We can assure you that your recommendations and remarks will be taken into consideration. Please, accept our apologies if the service did not meet your expectations all the time. I’m sure that the next time our dedicated team will make your stay wonderful and pleasurable experience! We will be happy to welcome you again for your next visit in Sofia! Kind Regards, Kristian Ivanov Front Office Manager

Dear Valued Guest, Thank you very much for the positive impressions that you have shared about Grand Hotel Sofia! We look forward to welcoming you back again the next time you are in town! Kind Regards, Nikolay Rusev

Dear valued guest, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We are delighted that you find our staff to be “helpful and friendly” because it is people’s attitude that really make the difference. We are looking forward to welcome you back the next time you are in town. Sincerely Petya Angelova Front Office Manager

Dear valued guest, Thank you so much for the kind words. We are more than thrilled that our facilities and services exceeded your expectations. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We really hope that you will find reasons to come back to Sofia and I would like to assure you that my colleagues will make it another worthwhile experience for you. Sincerely, Petya Angelova Front Office Manager

Dear valued guest, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

Dear Thomas, Thank you for taking the time to share your comments. As the hospitality industry suggests, our friendly and helpful team managed to create a memorable experience for you. I am extremely happy that our level of service is one of the reasons for your decision to stay with us again. We are constantly updating some details in the interior as we understand the needs of our guests. Your recommendations for renovation will be taken into consideration. Thank you once again; I hope your travel plans will take you back to Bulgaria and Grand Hotel Sofia. Best Regards Petya Angelova Front Office Manager

Dear Valued Guest, We are so honored that you chose Grand Hotel Sofia while you were in town. And we’re extremely grateful that you took the time out of your busy schedule to share your experience As the hospitality industry suggests, our friendly and helpful team managed to create a memorable experience for you. I am extremely happy that our level of service is one of the reasons for your decision to stay with us again. We are constantly updating some details in the interior as we understand the needs of our guests. Your recommendations for renovation will be taken into consideration. Thank you once again; I hope your travel plans will take you back to Bulgaria and Grand Hotel Sofia. Sincerely, Petya Angelova Front Office Manager

Dear guest, We are thrilled that your enjoyed our amenities and above all that the service met your expectations. Welcoming guest is more of an art than business for us, we are thankful that our efforts has been noticed. Looking forward to your next trip to Sofia and our hotel. Sincerely, Petya Angelova Front Office Manager

Dear valued guest, Thank you so much for taking the time to share your comments on the Grand Hotel Sofia. We are thrilled that you have enjoyed our amenities and that our service team succeeded in turning your stay into a memorable experience. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager

Dear guest, Thank you for taking the time to share your comments and for the valuable feedback. We are happy you enjoyed our facilities, but understand the service did not meet your expectations at all times. We will do our best to exceed them next time your travel plans take you to Sofia. Best Regards, Petya Angelova Front Office Manager

Dear Hans, Thank you very much for the valuable feedback you shared with us. We are happy that you enjoyed our amenities and the service met your expectations. I am sorry that you had some troubles with the pillow. We provide 5 different types of pillows, depending on the personal preferences of our guests. Please, ask my colleagues to show them to you next time you book with us, so that you can choose the one that suits you best. Thank you once again. Naturally, we would love to be at your service next time your travel plans take you to Sofia. Sincerely, Petya Angelova Front Office Manager

Dear Valued Guest, It was pleasure reading your review. Your kind recognition has been very well received. You are a valued patron of the Grand Hotel Sofia and we are looking forward to the opportunity of welcoming you back on future occasions. Kind regards, Maria Vandova Assistant Front Office Manager

Dear Valued Guest, Thank you for taking the time to share this review and for bringing our attention to your experience.Please, accept our apologies if the service did not meet your expectations all the time. I can assure you that upon your next stay you will witness a totally different attitude. We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia. I can guarantee you that my colleagues will make sure that it would be a worthwhile experience for you. Kind Regards, Maria Vandova Assitant Front Office Manger