Dear Carrie, Thank you very much for the feedback! We are very happy to hear that you enjoyed your stay so much, highlighting the location and service! Looking forward to welcoming you again under our roof! Kind regards, Christoph Glaser General Manager

Dear Val, Thank you very much for bringing your positive comments about Hilton Sofia to our attention. It is great to hear that you had a fantastic experience under our roof, highlighting the location, amenities, food and the service received at the hands of the Hilton Sofia team. Looking forward to the pleasure of welcoming you back as our guest on your next trip to Sofia! Kind regards, Christoph Glaser General Manager

Dear Guest, Thank you very much for sharing with us your feedback about Hilton Sofia! I am happy to hear that you enjoyed the cleanliness and the professional service received by the hands of your team! Please rest assured that we have taken some learning points of your last comment! Once again, your input is very much appreciated and we will be looking forward to the pleasure of welcoming you back under our roof, on your next trip to Sofia! Kind regards, Christoph Glaser General Manager

Dear Guest, Thank you very much for sharing your feedback with us! Please accept my apologies for the attitude of our Reception team and rest assured that we have taken the necessary learning points for the future! We hope to make it right for you, on your next stay under our roof! Kind regards, Boyka Kamenova Director of Operations

Dear Oana, Thank you for taking time to share your experience.We completely understand your disappointment regarding the elevators and the lack of enough food and drinks in the Executive Lounge. My team and I take your feedback very seriously and promise to make it better for your next visit. We hope to see you soon in our hotel.Best regards,Vasilena StoyanovaGuest Relations Executive

Dear Jose,Thank you very much for taking the time to share your feedback with us. I sincerely regret to see your experience was less than perfect and we have not provided the level of service Hilton is known for. I would like to sincerely apologise for the inconveniences caused due to the renovation. It is my biggest hope that you will consider and give us another chance to display you the true Hilton Hospitality, should your travel plans bring you back to Sofia in the near future.Kind regards,Lora Petrova

Sayın Ömer Bey,Bizim konuğumuz olduğunuz için teşekkür ederiz. Otelimizde kalmanızı beğendiğinizi çok mutluyuz.Yeniden sizi Hilton Sofiya'da kaşılama bekleriz.Saygılarımla,Lora PetrovaGuest Relations Executive

Dear Guest,Thank you for choosing our hotel for you stay.Thank you for sharing your feedback with us. Comments such as yours help us to continuously monitor and improve processes and services.We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We sincerely hope you will give us the chance to display true Hilton hospitality in the near future. Kind regards,Hilton Sofia Team

Dear Guest,Thank you for being our guest and for taking the time to share your feedback with us.Comments such as yours help us to continuously monitor and improve processes and services.We sincerely regret that your experience was less than perfect. Indeed, the refurbishment of our hotel should not have an impact on the quality of your experience and I sincerely hope you will give us the chance to display true Hilton hospitality in the near future. Kind regards,Hilton Sofia Team

Dear Guest, Thank you for taking the time to rate your recent stay in Hilton Sofia. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details (room number, date of stay) in order to investigate and take the necessary actions. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon. Kind Regards, Hilton Sofia team

Dear Guest, Thank you for taking the time to rate us. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more details on our hotel email address {sofia.reservations@hilton.com} in order to investigate and take the necessary actions. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon. Kind Regards, Hilton Sofia team

Dear Guest, We are extremely grateful for your generous review of Hilton Sofia! We are glad that you enjoyed your stay with us and we look forward to hosting you again in the near future! Yours sincerely, Hilton Sofia team

Dear Guest, Thank you for your time to review your stay at Hilton Sofia! We are glad to find out that you had a positive experience with us and we hope that very soon we will have the opportunity to welcome you again in our hotel! Kind regards, Hilton Sofia team

Dear Ian, Thank you for choosing Hilton Sofia and for taking the time to review your stay. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Bulgaria. Kind Regards, Hilton Sofia team