2/10 – Ungenügend
Anne C.
10. Juni 2025
Verbesserungswürdig: Sauberkeit
Don’t stay here or any property managed by Amore Rentals.We had no information as to the building or apartment before arriving. We started texting the person who was supposed to meet us an hour before arrival. She kept confirming and then didn’t show up until almost 30 minutes after we arrived. After she showed us the apartment and left, I opened the door to the bathroom to a strong odor of sewage. Someone came to clean the bathroom but the smell returned the next day. That night when we went to take showers there was no hot water. Another review mentioned the same issue.They don’t replace the gas tank until it runs out and someone complains.This made us ab hour late getting to the ferry. As we were rushing out they were entering the building to check the smell again. They later offered us other accommodations that were less bedrooms or beds then we had, 20 minutes further from the center of town and half the price with no mention of a price reduction in our stay. Needless to say we passed on the same price for inferior accommodations. We asked for a 50% refund which was equivalent to the apartment they offered to us but they refused giving us a 10% refund over 3 weeks after we left. They still maintained there was no more sewage smell coming from the pipes but it was there the entire week. Conversations over the phone revealed they were aware of the problem but said it was a building issue and out of their control. Then they should not be renting this apartment.
Anne C.
Aufenthalt von 7 Nächten im Mai 2025