Hôtel près de Jardins italiens de South Cliff, Scarborough, Scarborough

« Stayed here for 2 nights and everything was perfect. Clean everywhere, great nights sleep and breakfast was lovely, great options to choose from. Would certainly stay again, Thank you Mansion house! »

« The room was lovely, warm. Hosts were fantastic and a cracking breakfast »

« Room was not cleaned on 2 days, breakfast quality was good but service disorganised, was 1st into Breakfast last to be served. Another room was broken into in middle of night, police also had to attend following night. This was my third staying at the Waves, last 2 years excellent but this year was very poor, have cancelled booking for next year. Two other couples who have been staying each year also not booking for next year. A real shame the change from last year »

« Nice staff and room »

« Très bon séjour, personnel très accueillant petit bémol la taille du lit double très petit sinon tout était parfait »

« The room was ok,but you could smell kitchen odours in the bathroom . The evening meals were poor, alot of the meals did not have the ingredients and the meals were poorly cooked. Lacked organisation »

« breakfast superb,lovely surroundings in hotel,staff v.g.and helpful,parking included 1min walk away,all in all we had a very pleasent 2 nts stay,room has quite a few extras which you do not find in most hotels,everything was very clean a pleasure. »

« I think the hotel is either new or newly run as they seem to be finding their feet. Check-in was 3pm to 4pm and when I called to say I might be around 6:30, I was told "it's only hour and a half from Manchester" and "there might not be anyone here after 5pm". It felt a bit abrupt in all honesty but when I arrived around 5:30 (Friday school holiday traffic), they were pleasant enough. Breakfast starts at 10:30 to 11:30 which is very late and checkout is 10am. Weird timings, hence my theory they...

« Tired and in need of care and refurbishment. Parking limited and not easy access. Room showing signs of damp in bathroom. Entry door damaged and needed repair to gain access. Plus side hot water supply very good. Staff friendly and helpful. Disappointed after good cooked breakfast at the weekend Monday morning continental breakfast, which consisted of dry, stale mini croissants and pain au chocolat, no chese or cold meats(available at the weekend) and hot drinks machine not working. »

« Gorgeous hotel, I will definitely stay again. My children and I enjoyed being here. The bar/lounge is great as is the impressive reception. Really good food and service from staff. Our room was a little bit dated but did not faze us. As the beds were super comfy and we had a bath and shower which was good. Overall had a great experience. »

« Jacuzzi was out of order and pool cold due to broken pump. No complimentary breakfast or discount was given. Very disappointed as only booked that hotel over others for facilities and they were unavailable. 30 minute walk to get to the main attractions »

« A really comfortable place to stay. I had a clean, well equipped room with a lovely sea view (& free parking). Friendly & helpful host, delicious breakfast - great value for money. I will definitely stay again. »

« No parking here, but it is right in the center of town so very convenient. The room was spacious and spotless. »

« Great property for a large group of people. Good location. The owner was very helpful throughout our stay. »

« Had bad experience this time around waited 20 minutes just to check coz there’s only one staff member running accommodations do he’s never been in the building when ever I needed help there was no only one electrical socket far away from the bed no internet toilet is 2 floors down absolutely ridiculous and also noise from other guests to mention but a few »

« Was initially given a room with partially completed maintenance and a door that did not lock. Had to move room which was much better. Overall the Grand Hotel needs some serious TLC and is currently not so grand. We wouldn’t consider it good value for money. »