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Bewertungen von Horseshoe Bay Holiday Park

2.5 out of 5
Horseshoe Bay Holiday Park
1 Livingstone Street, South West Rocks, NSW

Bewertungen

7.8

Gut

7 von insgesamt 35 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
21 von insgesamt 35 Gästebewertungen haben eine Bewertung von 8 - Gut" "
5 von insgesamt 35 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 35 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 35 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8.0/10

Sauberkeit

8.8/10

Personal & Service

8.2/10

Ausstattung

7.4/10

Zustand der Unterkunft

7.4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Wayne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome located Holiday Park, Adjacent to the Ocean. All facilities were really good.
Aufenthalt von 2 Nächten im November 2023
Antwort von Nicole am 19. Nov. 2023
Hi Wayne, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

2/10 – Ungenügend

Jeffrey

Mit der Familie gereist
This property is in a great location, but unfortunately the standard cabins should not be allowed to be booked for stays! They are absolutely disgusting and should be knocked down. The smell in the bathroom was horrible, there was something gooey on the floor under the bed, the blinds on the doorway are torn and broken and don’t close properly, and they don’t leave any soaps, shampoo and conditioners for guests! I have never stayed in any accommodation so bad
Aufenthalt von 3 Nächten im August 2023

8/10 – Gut

Nicole, Redcliffe

Gut: Personal & Service und Ausstattung
Waterfront location, close to local dinings options (though many closed Sun/Mon). The cabins were clean but aging and there were noticeable quick repairs completed resulting in an unclean look.
Aufenthalt von 2 Nächten im August 2023
Antwort von Nicole am 29. Aug. 2023
Hi Nicole, thank you for your great review. We're so glad you and your family enjoyed your stay with us, we look forward to welcoming you back soon. Happy travels, Nicole

6/10 – Okay

Peter

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The cabin itself could do with some updating. Cooking facilities were very old. The actual park was well maintained.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Nicole am 7. Juli 2023
Hi Peter, thank you for your review. We're happy you enjoyed your stay, and do understand that our cabins need updating which is part of future works. We hope to welcome you again soon. Happy travels, Nicole

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Such a beautiful spot, was a great stay. Too short a stay.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Nicole am 7. Juli 2023
Thanks James for your great review, we are so glad you enjoyed your stay, hopefully next time you can stay longer!Safe Travels, Nicole

6/10 – Okay

Stanley

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Cabins need to be updated. They still had taps from the seventies , rusted stoves ,all so old.
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Nicole am 7. Juli 2023
Hi Stanley, thank you for your review. Our cabins are due to be updated in the future as part of capital works by Kempsey Council. We do hope to see you again in the future.Safe Travels, Nicole

2/10 – Ungenügend

Judi

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Cabin #1 - this cabin is long past it’s used by date. The outside pergola covering is unsafe and ready to fall at any time, the concrete outside the front door is uneven due to tree roots - again a trip hazard and unsafe. The whole cabin is on a tilt (I guess due to age and those pesky tree roots) and the slightest movement causes the entire cabin to shake. Do yourself a favour and stay away!!

6/10 – Okay

robert

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Crap unit, Nice park
I stayed in cabin 1 for 6 nights. The cabin was clean, and the bed was comfortable. The cabin has a bad lean/ twist due the roots of the pine tree next to it. It was hard to walk around the cabin because of the slope and I felt I was about to roll out of bed. The cabin is very old and should be replaced. The awning covering the outside area is full of dry rot and looks like it might fall down. The doors didn't close properly due to the lean. The park is in a great location, close to beach and town centre. If you want to stay here avoid unit 1.
Aufenthalt von 6 Nächten im März 2023
Antwort von Nicole am 4. Apr. 2023
Hi Robert, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the cabin. Some of our 1 bedroom studio cabins are being replaced in the near future as a part of capital works, so we do hope to see you again. Safe Travels, Nicole

10/10 – Hervorragend

Carolyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A great spot!
Happy with stay. Park is well located, close to shops and beach. Cabin was comfortable and had everything we needed. Staff were friendly and helpful
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Nicole am 25. Okt. 2022
Hi Carolyn, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Nicole

8/10 – Gut

Gail

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location, needs a little work on the cabin we stayed in
Aufenthalt von 3 Nächten im September 2022

10/10 – Hervorragend

Michael

Mit einer Gruppe gereist
Gut: Zustand der Unterkunft
Our accommodation was very comfortable but sadly the kitchen range hood need a clean as all you could smell was fatty food. We did not cook during our stay. The park and the beautiful walk way around the beach magnificent
Aufenthalt von 2 Nächten im Juli 2022

8/10 – Gut

Derek

Aufenthalt von 2 Nächten im Mai 2022

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The cabin we stayed in was a little small but comfortable. The views to the sea/water were beautiful. The staff were friendly. It was a pity there were no bbq's close by in the park. The park was close to shops and restaurants.
Aufenthalt von 2 Nächten im Juli 2021
Antwort von Nicole am 1. Aug. 2021
Thank you for your review, we are happy you had a comfortable stay with us. There is plans for a bbq/ camp kitchen in the future and appreciate your feedback. We look forward to hosting you again

8/10 – Gut

Geoff

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great spot - wonderful views.
I have stayed here in a caravan and this time in a cabin. Each has been excellent.
Aufenthalt von 3 Nächten im Juli 2021
Antwort von Nicole am 1. Aug. 2021
Thanks Geoff for your review, we are so happy to hear you have enjoyed both of your visits with us. We hope to see you again.

10/10 – Hervorragend

Narelle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location. Friendly staff
Aufenthalt von 4 Nächten im September 2020

8/10 – Gut

Shan88, NSW

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great spot with fantastic beaches for the kids so close by. The proximity to the park is great and lots of walking tracks. The amenities were really well maintained and the cabin was clean. Really need to be in a caravan to make the most of the views as the majority of the cabins are packed away up the back. Staff were friendly and attentive.
Aufenthalt von 2 Nächten im August 2020

8/10 – Gut

Peter

Aufenthalt von 2 Nächten im August 2020

8/10 – Gut

Anthony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good overall
Great location - a truly wonderful spot. Efficiently run. The cabin was pretty much as expected. A small view. Close to neighbours, but everything worked & was comfortable. I'm knocking off a start because the WiFi was terrible, requiring one to log on continually.
Aufenthalt von 3 Nächten im August 2020

8/10 – Gut

Natalie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Relaxing spot
Had a nice time. Only negative was the size of the bunk beds. I went with my grandson and he couldn’t fit into a bunk they were too short. Relaxing place, close to shops and nice view of the ocean.
Aufenthalt von 6 Nächten im Juli 2020

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location. Close to everything that you could need.
Aufenthalt von 2 Nächten im Juli 2020

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cabin very clean and equipped with everything you need .
Aufenthalt von 2 Nächten im März 2020

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Location. Quite. Close to shops, restaurants and beach
Aufenthalt von 2 Nächten im Juli 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2019

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Cabin was lacking maintenance with water marks on walls and ceiling. The sliding door kept opening by itself and the sliding screen door removed. Great location.
Aufenthalt von 2 Nächten im Mai 2019

10/10 – Hervorragend

Iso, Tamworth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice caravan park close to shops beach and pub enjoyed our stay
Aufenthalt von 2 Nächten im November 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nothing flash, but has all the basics. Comfortable bedding, and modest space. Close and central to shops and restaurants. Pub noise can be heard at night so not the most tranquil location.
Aufenthalt von 2 Nächten im November 2018

8/10 – Gut

John, Kiama NSW

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Handy to town centre and beach. Nice views but older property
Aufenthalt von 2 Nächten im Oktober 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful spot right on the beach and so close to everything.
Aufenthalt von 3 Nächten im September 2018

6/10 – Okay

Anne, Gosford

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
The cabin was very old, and very uncomfortable. The site was wonderful in front of the beach. We couldn't cook a quick meal as the hot plate and grill were old, dodgy and wrapped in foil. We forfeited two days by leaving early for home, our backs couldn't face another night in the bed. The staff were all lovely though.
Aufenthalt von 4 Nächten im August 2018

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Good location,right on beach front. Cabin was co
Good experience. Location was great. Staff friendly.
Aufenthalt von 2 Nächten im August 2018

8/10 – Gut

Margaret

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great for a short break
We were welcomed at reception and given a map of the site. The cabin was easy to find. We were very close to the water and had a good view through a wire fence. There was the usual tea and coffee sachets and a small long life milk. The vinyl floor was clean and towels were placed on the beds with tubes of amenities. We only used the double bed. There was a 3 tiered bunk bed in an adjoining room. They are not suitable for small children but don't look big enough for teenagers! Our stay was for 1 night. It was a great location, close to the beach, hotel and some shops. Great for a short break.
Aufenthalt von 1 Nacht im Juni 2018
Antwort von Natalia, Customer Care am 18. Juni 2018
Dear Margaret, Thank you kindly for your detailed review. It's a pleasure to have welcomed you and to see that you enjoyed your stay. We hope to see you again soon. Natalia, Customer Care

8/10 – Gut

Julie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family holiday
Great night here best location
Aufenthalt von 1 Nacht im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Affordable beachside accommodation
The park itself is in a fabulous location. Our cabin was, however, in the worst position with a view of the back of the amenities block and a construction site. It seemed many of the other cabins were vacant, so we wondered if it was park policy to put 1-night bookings in such cabins as ours. Elements of the cabin, including the vinyl and the hot plates were very tired. Having said that, the bed was very comfortable, the water was hot, the rate was good and the self-catering facilities served their purpose.
Aufenthalt von 1 Nacht im Mai 2018
Antwort von Natalia, Customer Care am 11. Juni 2018
Thank you for your feedback. I'm so pleased to see how much you enjoyed the location and to read your comments about the comfortable bed, adequate facilities and competitive rate. I'm sorry to read that you weren't satisfied with the location of your cabin though. While we cannot guarantee a particular cabin or site, we do try to meet guest requests where possible however as our occupancy rate is generally quite high, we hope you understand this isn't always possible. That said, please do let us know if you have any requests in future so that we can assist where we can. Based on your score, I'm pleased to see the pros outweighed the cons and I do hope that we can have the pleasure of welcoming you back in the future.