4/10 Médiocre
HETAL
14 oct. 2025
Les points forts : Propreté et infrastructures et conditions de l’hébergement
In room 422 that I stayed in, had a cockroach and bed bug. While checking out on October 13/2025, I reported this to the lady at the reception, she was totally unmoved and mentioned that she would have someone look at it, that i it. No apologies, no sorry feeling, nothing. We booked two rooms for the total family and did not get rooms side by side, originally we were offered rooms on the second floor and fourth floor, but then we were accommodated on fourth floor, room 422 and 427. Priscilla (?) at the reception on the night of October 11th night, apologized for the inconvenience 1000 times and tried to do the best she could do, but I guess it was beyond her control, but she was nice and very helpful. She also offered four cups of milk for my father and kids of my brother, she was very friendly and welcoming. Overall, the stay was ok, could have been better.
HETAL
Séjour de 2 nuits en octobre 2025
