2/10 – Ungenügend
Bibi
Mit der Familie und kleinen Kindern gereist
25. Feb. 2026
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Let me share the most horrible experience that i have receive from the famous Royalton resort.
I am currently placed in room 10112 and my family party of 4 consisting of myslef , husband and two toddlers age 3 and 2 checked in on 02/19/26 at approximately 4:00pm.
We came into our room around5:30 pm.The first thing we were greeted with was a very obnoxious smell in the room.Wasn’t sure what it is my husband open the balcony door so that the fresh air could come in and the odour maybe will go away.It never did!!!When we walked into the bathroom area alot of water was settled on the floor we immediately called the reception area.They said they will send maintenance.
Maintenance did show up at the time we were about to shower our first child at 6:30 pm and the conclusion was that he come back the following day on 02/20/25 at 9am because i believe he said there is a leakage from the bathroom and we have to be out of the room
So we agree.
However we went ahead and shower both kids and the floor got extra flooded.
So we called reception because after spreading numerous towels after towels on the floor the water just kept accumulating.
Everytime i called reception after 6:30pm to 7:45pm they told me oh they will call me back.
Nobody did within that time so i decided to walk to front desk to ask for an update.
First suggestion i got from a front desk staff is that the manager said we should not use the over head shower which we did not.
Issue never solve and room was flooded
Bibi
Aufenthalt von 1 Nacht im Februar 2026
