Hotel Storstrom

"Pas de personnel pour m’accueillir, je n’ai jamais reçu le message précisant les consignes à l’arrivée. Le numéro de téléphone sur la porte affichait un numéro sur messagerie. Pas de salle de bain dans la chambre, mobilier vétuste, pas de rideau, chauffage très bruyant car non purge. "

"The hotel is fine for a quick overnight stay. When I called ahead, I requested a sea-view room, which I didn’t get — not a big deal, as I was exhausted and just needed to sleep. The next morning, around 8:15am, I asked for a complimentary/ free late checkout at 10:30am instead of 10am. The receptionist agreed, so I was surprised when, during checkout at 10:30, I was suddenly asked to pay about one hundred and fifty DKK. My friends and I were shocked. The same staff member had told me it could be free. I even reminded her, but a few minutes later she insisted we still had to pay. We didn’t want to argue since we were in a rush for an appointment, so i paid and left — but I was extremely disappointed. As someone who works in a 5-star hotel, I know how late checkouts work and how important a staff member’s word is to a guest. Being told it was free and then being charged anyway felt unacceptable and honestly quite unpleasant. In the car, my friends kept asking why we were charged when it was clearly granted for free. No amount of “SORRY” from the hotel will refund my money. Future guests:When you request something, make sure a second person is present to confirm what was said, in case the hotel changes its stance later. Cheers!"

"Il manque une TV Il manque une inscription pour dire ou se situent les chambres depuis la reception"