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Bewertungen von Days Inn & Suites by Wyndham Sunnyvale

2.5 out of 5
Days Inn & Suites by Wyndham Sunnyvale
504 Ross Drive, Sunnyvale, CA

Bewertungen

7.0

Gut

247 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
328 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
188 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
102 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
137 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7.4/10

Sauberkeit

7.2/10

Personal & Service

6.6/10

Ausstattung

6.8/10

Zustand der Unterkunft

6.6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Der äußere Anschein eines etwas in die Tage gekommene Motel trügt sehr, da die Zimmer sehr sauber und neu renoviert sind. Das Hotelpersonal ist äusserst aufmerksam und freundlich. Die Ausstattung ist sehr gut und gepflegt. WLAN kostenlos, sehr schnell und leicht zu bedienen.
Aufenthalt von 5 Nächten im Februar 2019
Antwort von manager am 8. März 2019
Thank you for your feedback and staying with us. Please visit us soon.

4/10 – Schlecht

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Renovierung erforderlich
Das Zimmer war sauber und der Zimmerservice gut. Der Außenbereich der motelähnlichen Anlage ist nicht sauber. Der Frühstücksraum im Swimmingpoolbereich ist schmutzig und lieblos. Der Swimmingpool ist schmutzig und hat bessere Tage gesehen.
Aufenthalt von 4 Nächten im Juni 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
zum 4. mal in diesem Hotel
Zimmer 230 war die Heizung ausgefallen. Wir haben dann das Zimmer gewechselt.
Aufenthalt von 9 Nächten im Februar 2018

6/10 – Okay

Amritpal

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 16. Mai 2024
Dear Amritpal, we're disappointed to learn that your stay with us did not meet your expectations. Providing exceptional guest experiences is our top priority, and we regret that we fell short in your case. Your feedback is essential, and we will use it to make necessary improvements. Please accept our sincere apologies. We hope you give us another chance to host you, we will do whatever it takes to improve any aspect of your stay, and we will do our utmost to give you the very best possible visit here. Kind regards,Customer Care Team

6/10 – Okay

Molaan

Gut: Sauberkeit und Ausstattung
The room was spacious and clean with refrigerator, microwave, iron, coffee maker. The workout gym was unkempt and in need of repair. The free breakfast was limited with the juice machines out of order. The telephone in the room was not connected. The maid and front desk would not bring me two more hangers. There is a homeless shelter nearby and homeless individuals on the street. It was no frills, relatively secure, relatively clean, economical. Local bus stop in front of building. Dennys and Burger King half mile away.
Aufenthalt von 3 Nächten im April 2024
Antwort von manager am 15. Mai 2024
Thank you for staying with us. we will work harder to address the issues.

8/10 – Gut

Michael

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Restaurant next door was so good, stuff was nice but watched us while we ate breakfast and made us feel a little uncomfortable. Whole area was nice but felt odd having to go into it to get to eat breakfast. Room super clean.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von manager am 14. Mai 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Hervorragend

Tang-chi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed for five nights to attend the graduation ceremony of my daughter. Through Expedia one key, I was able to get decent rate per night with decent breakfast without being charged for extra parking fees. The room is spacious and clean. This is the best Days Inn experience that I had in the last 10 years. I definitely will choose Days Inn in Sunnyvale if I will travel to Silicon Valley again.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von manager am 14. Mai 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Hervorragend

Hung

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von manager am 14. Mai 2024
Thank you for staying with us.we appreciate your feedback.

8/10 – Gut

Alejandro

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
El aire acondicionado no funciono como deveria
Aufenthalt von 1 Nacht im Mai 2024
Antwort von manager am 14. Mai 2024
Thank you for staying with us. We appreciate your feedback.

2/10 – Ungenügend

Arjun

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von manager am 14. Mai 2024
We are sorry that you were not happy with our hotel. Please let us know in detail where we can improve. We will work harder to make an improvement.

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near a great restaurant
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Manager am 11. Mai 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Hervorragend

Kevin

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von manager am 11. Mai 2024
Thank you for staying with us. We appreciate your feedback. Please come again soon.

4/10 – Schlecht

Ron

Verbesserungswürdig: Personal & Service
Aufenthalt von 4 Nächten im Mai 2024
Antwort von manager am 11. Mai 2024
We are sorry that you were inconvenienced during your visit. We will work hard to correct our mistakes.

8/10 – Gut

Alma

Mit dem Partner gereist
Gut: Ausstattung
The maid forgot to replace the empty kleenex box. Breakfast was not fancy but it was good. Fresh, hot waffles are always nice.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 10. Mai 2024
Dear Alma, we're glad to hear that you enjoyed our breakfast offerings, especially the fresh, hot waffles. However, we apologize for the oversight regarding the empty Kleenex box in your room. Your feedback is valuable, and we'll share this with our housekeeping team to ensure such oversights are avoided in the future. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another enjoyable stay soon! Kind regards,Customer Care Team

10/10 – Hervorragend

Ngoc

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Spacious
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 8. Mai 2024
Dear guest, we're pleased to hear that you found your room spacious! Providing comfortable and ample accommodations for our guests is important to us, and we're delighted that we could meet your expectations in this regard. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to welcome you back for another enjoyable visit in the future!Kind regards,Customer Care Team

8/10 – Gut

Rick-Lee, Allen

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The pool and shower was really nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von manager am 5. Mai 2024
Thank you for your response. We appreciate you staying with us. Hope you come back soon.

4/10 – Schlecht

Alexis

Aufenthalt von 1 Nacht im Mai 2024
Antwort von manager am 5. Mai 2024
We are extremely sorry that you were inconvenienced. If we fail to serve you, please let us know. Please allow us to correct our mistakes.Thank you for staying with us.

6/10 – Okay

Michelle

Mit der Familie und kleinen Kindern gereist, Geschäftlich gereist
Flooring was great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Care Team am 3. Mai 2024
Dear Michelle, we're delighted to hear that you appreciated the flooring during your stay! Providing a comfortable and enjoyable environment for our guests is always our priority. If there's anything else you particularly enjoyed or if you have any suggestions for how we can further enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards,Customer Care Team

10/10 – Hervorragend

Adelia

Mit der Familie gereist
Gut: Ausstattung
Guest services
Aufenthalt von 5 Nächten im April 2024
Antwort von Customer Care Team am 2. Mai 2024
Dear Adelia, thank you for your kind words regarding our Guest Services! Providing excellent service to our guests is our top priority, and we're thrilled to hear that we exceeded your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We're here to ensure that you have a wonderful stay with us, and we appreciate the opportunity to serve you.Kind regards,Customer Care Team

10/10 – Hervorragend

Omid

Aufenthalt von 1 Nacht im April 2024
Antwort von manager am 12. Mai 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Gut

Christina

Aufenthalt von 1 Nacht im April 2024
Antwort von manager am 12. Mai 2024
Thank you for staying with us. We appreciate your feedback.

2/10 – Ungenügend

Misty

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Customer Care Team am 16. Apr. 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 – Schlecht

Dao

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Care Team am 5. Apr. 2024
Dear guest, we sincerely apologize for the disappointment you experienced during your stay with us. Providing exceptional cleanliness, service, and facilities is our priority, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we will handle these issues promptly to ensure they are rectified. We are committed to improving our standards and hope to have the opportunity to regain your trust during your future visits. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. Thank you for bringing these concerns to our attention, and we look forward to welcoming you back soon.Kind regards,Customer Care Team

8/10 – Gut

Anthony

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The desk clerks were either asleep or not at the desk when i tried to get info in the mornings. Most of the laundry etc were out of order and the breakfast was like a secret with a gate that needed to be unlatched to get to. The room itself was very spacious and the cleaners did a good job and were never a bother. I would use the property again because its reasonable for what it is.
Aufenthalt von 5 Nächten im März 2024
Antwort von Customer Care Team am 11. Apr. 2024
Dear Anthony, we sincerely apologize for the inconvenience you experienced during your stay regarding the desk clerks' availability, the condition of our amenities, and the accessibility of breakfast. Your feedback is invaluable, and we're committed to handling these issues to ensure a more seamless experience for our guests in the future. However, we're pleased to hear that you found the room spacious and well-maintained by our housekeeping team. We appreciate your understanding and willingness to give us another chance, and we'll work diligently to improve the areas you've mentioned. Thank you for choosing our property, and we hope to have the opportunity to exceed your expectations on your next visit.Kind regards,Customer Care Team

4/10 – Schlecht

Albert

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung
Asked for a quiet room since I was working nights. I was assigned a room facing a busy street right next to a banquet room! Noisiest room I ever had and the climate control for the room was inoperable!
Aufenthalt von 11 Nächten im März 2024
Antwort von Customer Care Team am 4. Apr. 2024
Dear Albert, we apologize for the inconvenience and discomfort you experienced during your stay. Your request for a quiet room was not met, and we understand the impact this had on your ability to rest and work effectively. It's disappointing to hear that the climate control in your room was inoperable, further adding to your discomfort. Please know that we take your feedback seriously, and we will share these issues with our team to ensure that similar situations are avoided in the future. Your satisfaction is important to us, and we appreciate your understanding. If you choose to stay with us again, please don't hesitate to communicate your needs and preferences so that we can ensure a more comfortable experience. Kind regards,Customer Care Team

8/10 – Gut

Vanda

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
The person on the evening shift 3/2 9 was very unprofessional and rude yelling at me when I asked for a receipt for the time I stayed at the hotel.
Aufenthalt von 2 Nächten im März 2024
Antwort von Customer Care Team am 2. Apr. 2024
Dear Vanda, we sincerely apologize for the unprofessional behavior you experienced from our staff member during your interaction. This is not reflective of the level of service we strive to provide to our guests. Please rest assured that we take your feedback seriously, and we will share this matter with our team to ensure that such incidents do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience caused. If there is anything else we can do to make amends or assist you further, please do not hesitate to contact us directly.Kind regards,Customer Care Team

4/10 – Schlecht

Pat

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The first 2 rooms that we checked into, one the card wouldn't work to open the door even after re-coding it and the other room had a strong smell and the toilet was continually running. The rooms that we were moved to were better. The beds were comfortable and the bathroom was large. There was plenty of counter space where the sink was. There were large dint marks on the outside of the door for the room next to us that looked like someone had tried to pry the door open with a crowbar so it made us feel uneasy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 28. März 2024
Dear Pat, we sincerely apologize for the inconvenience you encountered during your recent stay with us. It deeply saddens us to hear about the issues with the key card and the unpleasant smell in one of the rooms, as well as the maintenance issues with the toilet. We understand the frustration and discomfort these issues must have caused, and we regret any inconvenience it caused. However, we're pleased to hear that the rooms you were moved to were better, with comfortable beds and spacious bathrooms. Regarding the large dint marks on the door of the adjacent room, please accept our apologies for any uneasiness this may have caused. Your safety and security are of utmost importance to us, and we will share this immediately to ensure the safety and peace of mind of our guests. We appreciate your understanding and patience in this matter. Your feedback regarding the amenities is duly noted, and we will strive to improve in this aspect. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future. Kind regards,Customer Care Team

2/10 – Ungenügend

Mark

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel property was very dirty. There were cigarette butts everywhere. The bathroom door in our room would not close. There was no clerk in the office to check us in when we got there and when we went to check out we had to wake up the desk clerk because he was asleep behind the desk. I will never stay here again.
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Care Team am 27. März 2024
Dear Mark, we sincerely apologize for the negative experience you had during your stay. Your feedback is extremely valuable to us, and we will share these issues with our team immediately to ensure that they are resolved. Cleanliness and guest service are top priorities for us, and we regret that we fell short of your expectations in these areas. We understand your disappointment and assure you that we will take the necessary steps to prevent such issues from recurring in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future. Kind regards,Customer Care Team

4/10 – Schlecht

George

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The key card didn't work when I got there, and stopped working again the next day. This was after them replacing the lock 1hr after I got there. The curtains do not close all the way (~10" gap) in both rooms. Felt like a Motel 6. Staff friendliness 5/10.
Aufenthalt von 2 Nächten im März 2024
Antwort von manager am 22. März 2024
WE ARE EXTREMELY SORRY FOR THE INCONVENIENCE. WE WILL WORK HARD AND CHECK EVERY LOCK IN THE HOTEL.

4/10 – Schlecht

dan

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
The place was clean and well managed, but it is an old Motel
Aufenthalt von 1 Nacht im März 2024
Antwort von manager am 22. März 2024
WE ARE SORRY FOR THE AGE OF THE PROPERTY. WE CONTINUE TO UPGRADE IT. Thanks for staying with us.

6/10 – Okay

Roy

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Evening front desk very nice Day time not very friendly
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Care Team am 18. März 2024
Dear Roy, we appreciate your feedback and apologize for any inconsistency in the friendliness of our front desk staff. Providing excellent service consistently throughout the day is our goal, and we regret if your experience fell short during the daytime. Your comments will be shared with our team to ensure that all guests receive a warm and welcoming experience regardless of the time of day. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for bringing this to our attention.Kind regards,Customer Care Team

8/10 – Gut

Nick

Geschäftlich gereist
Gut: Sauberkeit
Clean, large room
Aufenthalt von 5 Nächten im Februar 2024
Antwort von manager am 23. Feb. 2024
Thank you for staying with us and we appreciate yourkind words. Please come back soon so we can serve you again.

6/10 – Okay

Patrick

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 21. März 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 – Okay

Michele

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit
Not as clean as advertised. Night manager was snarky and didn’t need to be. After a VERY long 2 days, I didn’t need to be treated like that when I checked in. Not necessary.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 13. Feb. 2024
Dear Michele, thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you faced during your stay. Cleanliness is a top priority for us, and we regret if we fell short of your expectations. Additionally, we apologize for any perceived rudeness from our night manager. This is certainly not the level of service we aim to provide, and we will handle this issue promptly with our staff. We appreciate your feedback, and if there are specific areas that require attention, please let us know, so we can make the necessary improvements. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with a better experience in the future.Kind regards,Customer Care Team

6/10 – Okay

Raymar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 9. Feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 – Okay

You Jun

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Care Team am 8. Feb. 2024
Dear Jun, we regret to hear that you were dissatisfied with the property conditions and facilities during your stay. Your feedback is valuable to us, and we apologize for any inconvenience you may have experienced. We'll investigate the issues you mentioned to ensure improvements are made. If you decide to stay with us again, we'll do our best to provide a more positive experience. Kind regards,Customer Care Team

10/10 – Hervorragend

Lamar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Care Team am 6. Feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Gut

Sara

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
The motel was average and clean. The staff was awesome and helpful
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Care Team am 5. Feb. 2024
Dear Sara, thank you for taking the time to share your experience with us. We're pleased to hear that you found the property to be average and clean. Additionally, we appreciate your kind words about our staff, and we're glad to know they were awesome and helpful. Your feedback is valuable, and it motivates us to continue delivering excellent service. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another positive stay.Kind regards,Customer Care Team

2/10 – Ungenügend

Pamela

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Motel with Stoners, Homeless, rude check in guy
I mainly booked this hotel (it’s really a motel) because it was affiliated with our WorldMark/Wyndham timeshare. Man, were we in for a shock. Let me elaborate: At check in I was greeted by a rude and obnoxious desk clerk. My husband and I proceeded to go to our assigned room. Couldn’t open the door, went back to rude guy. He said “pull up” not down (like I was stupid or something). As we unloaded our car we saw our room neighbor outside his room, shirtless, smoking and giving us a scowl like don’t mess with me! I commented to my husband that it smelled like skunk! He said “that’s because our new neighbor was smoking skunk weed” (aka pot)!! Next morning we awoke to a guy trying to break into an suv. He was actually using a slim Jim. We shouted “hey, why are you breaking into that car”? He said “it is my car”. For the next 2 days we saw him parked there and sleeping in his car. I guess he could grab a free breakfast, etc. This hotel was not up to anyone’s par. It was a frightening experience, especially since my husband left to check in for his surgery at Stanford. That was the reason for our stay. After my husband left it was just me and my best friend who had luckily come to comfort me while my husband was having surgery. We were both creeped out by the shenanigans this motel was allowing!! The only staff I would like to recognize right now is the housekeeping staff. They were awesome.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Care Team am 5. Feb. 2024
Dear Pamela, we deeply regret the series of unsettling experiences you encountered during your stay, and we sincerely apologize for falling short of your expectations. Your concerns are taken seriously, and we are investigating the incidents you described to prevent any recurrence. It is disheartening to hear about the encounters with other guests and the issues with our staff. This is not reflective of the level of service we aim to provide, and we are handling the behavior and training of our team members accordingly. We appreciate your recognition of the housekeeping staff, and we will ensure your positive feedback is shared with them. Please know that your safety and comfort are our top priorities, and we are committed to making the necessary improvements to ensure a more positive experience for our guests. If there are additional details you would like to share or if there's anything else we can do to tackle your concerns, please feel free to reach out. We hope you consider giving us another opportunity to provide you with a more positive stay in the future. Our thoughts are with you and your husband during this challenging time.Kind regards,Customer Care Team

6/10 – Okay

Angelica

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Care Team am 2. Feb. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Gut

Sylvia

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
For the cost of hotel it was worth the stay only problem was ice machine was broken other than that fair and clean
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 5. Feb. 2024
Dear Sylvia, we appreciate your feedback and are glad to hear that you found value in your stay with us. Our apologies for the inconvenience caused by the broken ice machine. We will handle this issue promptly to ensure it doesn't affect future guests. Thank you for bringing it to our attention, and we hope to have the pleasure of hosting you again in the future.Kind regards,Customer Care Team

10/10 – Hervorragend

Sridhar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 1. Feb. 2024
Dear Sridhar, thank you for taking the time to leave a review. We're pleased to hear that you had a good experience during your stay. If there are any specific areas where we can improve or enhance your experience further, please feel free to share your suggestions with us. We look forward to welcoming you back on your next visit.Kind regards,Customer Care Team

6/10 – Okay

Eriberto

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff at the front desk was not very friendly and welcoming. He seemed bothered by me asking questions about the pool or any other service available.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Care Team am 29. Jan. 2024
Dear Eriberto, we sincerely appreciate you taking the time to share your feedback with us. We strive to provide all our guests with exceptional experiences, and it is disheartening to hear that we fell short of meeting your expectations during your stay. Your comments regarding the cleanliness and condition of our facilities have been duly noted, and we assure you that we are taking immediate steps to handle these issues to prevent any recurrence in the future. Additionally, we are committed to enhancing our customer service training to ensure that all our staff members greet guests warmly and attend to their needs with the utmost professionalism. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. If there is anything further we can do to assist you or if you would like to discuss your concerns in more detail, please do not hesitate to reach out to us directly.Kind regards,Customer Care Team

10/10 – Hervorragend

Johana

Aufenthalt von 4 Nächten im Januar 2024
Antwort von Customer Care Team am 29. Jan. 2024
Dear Johana, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your positive feedback. We look forward to hosting you soon! Kind regards,Customer Care Team

4/10 – Schlecht

Juan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Care Team am 25. Jan. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Hervorragend

Espher Theresa

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy parking and safe.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Customer Care Team am 25. Jan. 2024
Dear Espher, thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you found our parking facilities convenient and felt safe during your visit. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future. If you have any specific suggestions or preferences for your next visit, feel free to let us know. Once again, thank you for your kind words, and we look forward to hosting you again soon.Kind regards,Customer Care Team

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 24. Jan. 2024
Dear Susan, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Kind regards,Customer Care Team

6/10 – Okay

John

Geschäftlich gereist
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Care Team am 24. Jan. 2024
Dear John, thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this and hope that you will allow us to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Kind regards,Customer Care Team

10/10 – Hervorragend

Guadalupe

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 24. Jan. 2024
Dear Guadalupe, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Kind regards,Customer Care Team

8/10 – Gut

Erick

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Care Team am 24. Jan. 2024
Dear Erick, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Kind regards,Customer Care Team